| +12137578076 |
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| 2025-01-03 10:19:52 | | |
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| 2025-01-03 10:19:59 | | |
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| 2025-01-03 10:20:08 | | |
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| 2025-01-03 10:20:42 | | |
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| 2025-01-03 10:22:22 | | |
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| thank you for your response | | |
| 2025-01-03 10:43:26 | | |
| | |
| | I need that address for the location. I just have the zip code. |
| | 2025-01-03 12:00:08 |
| | |
| "Location DANIELS,WV
Store Name
ONE STOP - Loc # WV0063
Street
1932 RITTER DRIVE
Zip Code
25832" | | |
| 2025-01-03 12:06:44 | | |
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| 2025-01-03 12:07:02 | | |
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| this is our sign off please print it out sir | | |
| 2025-01-03 12:07:08 | | |
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| | do I need to fill out the work order number? |
| | 2025-01-03 12:10:21 |
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| this is the work order number sir 148994 | | |
| 2025-01-03 12:11:03 | | |
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| | any chance you could email a pdf? That prints out like garbage from an image. |
| | 2025-01-03 12:13:12 |
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| of course ! | | |
| 2025-01-03 12:13:31 | | |
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| i emailed it to josh@icemantechsolutions.com | | |
| 2025-01-03 12:14:18 | | |
| | |
| | Much better! Thanks. |
| | 2025-01-03 12:16:08 |
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| you are most welcome ! | | |
| 2025-01-03 12:17:26 | | |
| | |
| hello sir | | |
| 2025-01-03 13:25:25 | | |
| | |
| | Hello |
| | 2025-01-03 13:25:51 |
| | |
| are you headed towards the job site ? | | |
| 2025-01-03 13:26:13 | | |
| | |
| | Yes |
| | 2025-01-03 13:26:40 |
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| thank you ! once you arrive please text me so that i can check you in | | |
| 2025-01-03 13:27:04 | | |
| | |
| | Will do. |
| | 2025-01-03 13:27:27 |
| | |
| | I just pulled in. |
| | 2025-01-03 14:27:14 |
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| thank you | | |
| 2025-01-03 14:27:26 | | |
| | |
| | the contactor is fused. It's a SA-3P-40A-240V I can get it for $20-$30 buck. But it's impossible to tell if anything else is damaged until it's replaced. |
| | 2025-01-03 14:56:58 |
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| if you prefer to send the pictures through email my email is joseph.b@fmsolpro.com | | |
| 2025-01-03 15:03:45 | | |
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| | Emails have been sent. Please confirm that you got them. |
| | 2025-01-03 15:10:14 |
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| yes sir i got the picture can you fill up the info on sign off ? please print it (you don't have to get a new one just print the one in the email you sent me and fill out the info) | | |
| 2025-01-03 15:12:09 | | |
| | |
| | Done. Let me know if that is sufficient. |
| | 2025-01-03 15:16:10 |
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| thank you sir ! | | |
| 2025-01-03 15:17:33 | | |
| | |
| | Is that what you need? |
| | 2025-01-03 15:22:29 |
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| thank you sir ! | | |
| 2025-01-03 15:22:43 | | |
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| hello Mister Joshua please don't forget to send me a quote for the cost of replacing the contactor | | |
| 2025-01-03 16:23:12 | | |
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| good morning sir how are you today ? | | |
| 2025-01-06 09:02:28 | | |
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| can you please sign the agreement so i can send payment ? | | |
| 2025-01-06 09:02:39 | | |
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| | I signed the agreement on Friday. |
| | 2025-01-06 09:03:50 |
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| thank you sir | | |
| 2025-01-06 09:04:04 | | |
| | |
| one more question sir | | |
| 2025-01-06 16:47:25 | | |
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| what time on monday ? | | |
| 2025-01-06 16:47:31 | | |
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| | I can be there before 1:00. |
| | 2025-01-06 16:47:53 |
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| thank you ! | | |
| 2025-01-06 16:48:26 | | |
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| good morning mister Joshua are we still on track to receive the part on Friday and install on Monday ? | | |
| 2025-01-08 10:54:31 | | |
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| | Yes, the contactor has been shipped and is expected to be delivered on Friday. |
| | 2025-01-08 10:55:31 |
| | |
| good morning sir | | |
| 2025-01-13 09:42:20 | | |
| | |
| | Good morning. |
| | 2025-01-13 09:42:53 |
| | |
| "how are you today ?
are we still on track for Daniels today ?" | | |
| 2025-01-13 09:43:47 | | |
| | |
| | Absolutely. |
| | 2025-01-13 09:44:08 |
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| thank you sir ! | | |
| 2025-01-13 09:44:19 | | |
| | |
| | Joseph I've got bad news. I replaced the burned out contactor, but it turns out the compressor also needs to be replaced. It's shorted internally. |
| | 2025-01-13 14:50:13 |
| | |
| hello wait one second please | | |
| 2025-01-13 14:50:39 | | |
| | |
| | "Here is the link. https://www.dropbox.com/scl/fo/rv4smhe68xwkw2vtpyizd/AKtze7lreULGTrDoBvokO6A?rlkey=2h84syjw4ulyww9bn1rmmtlk0&st=6t30mhur&dl=0
I'll email as well when I get the work order scanned. One moment." |
| | 2025-01-13 14:58:50 |
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| hello sir can you please send me the pictures ? | | |
| 2025-01-13 15:05:22 | | |
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| also can you please print the sign off ? | | |
| 2025-01-13 15:05:38 | | |
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| | So can't send pictures from this number at the moment. And I have a printout of the work order. I'm uploading it now. |
| | 2025-01-13 15:06:38 |
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| understood thank you | | |
| 2025-01-13 15:06:51 | | |
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| my only issue i drobox isn't working | | |
| 2025-01-13 15:07:05 | | |
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| | I don't have another way to send pictures at the moment. |
| | 2025-01-13 15:09:02 |
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| its working now but it only shows a digital sign off no pictures or video | | |
| 2025-01-13 15:10:42 | | |
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| | I'm sorry, the upload is still going. I didn't realize it hadn't finished. Stand by. |
| | 2025-01-13 15:11:45 |
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| ohhhhh | | |
| 2025-01-13 15:11:57 | | |
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| thank you for clarifying i was worried drobox isnt working or something | | |
| 2025-01-13 15:12:34 | | |
| | |
| | It's taking a few minutes. The connection here is pretty slow. |
| | 2025-01-13 15:15:44 |
| | |
| | Ok, if you reload the page, you should see it all now. |
| | 2025-01-13 15:21:34 |
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| thank you | | |
| 2025-01-13 15:21:56 | | |
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| i have received them | | |
| 2025-01-13 15:22:35 | | |
| | |
| | Anything missing? |
| | 2025-01-13 15:22:55 |
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| the sign off isnt printed can you print on your way back please ? | | |
| 2025-01-13 15:23:03 | | |
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| | It is printed. There's a signed pdf in the folder. You can see the printed work order in the picture with the new contactor. |
| | 2025-01-13 15:24:17 |
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| | I emailed the quote for the compressor replacement. |
| | 2025-01-13 20:02:37 |
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| Hello sir thank you | | |
| 2025-01-13 23:39:01 | | |
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| thank you for the quote sir one more question what is the lead time on the parts ? | | |
| 2025-01-14 09:12:37 | | |
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| | The lead time is up to 10 days. |
| | 2025-01-14 10:03:17 |
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| thank you sir | | |
| 2025-01-14 10:03:36 | | |
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| can you send an invoice for $330 ? | | |
| 2025-01-14 10:05:12 | | |
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| | I did send that. I can send it to a different email if you need me to. |
| | 2025-01-14 10:09:03 |
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| no thank you i checked and i have it its to "IceMan Tech Solutions" through Melio thank you for you work sir | | |
| 2025-01-14 10:10:10 | | |
| | |
| | Ok |
| | 2025-01-14 10:10:38 |
| | |
| joseph,b@fmsolpro.com | | |
| 2025-01-14 10:21:54 | | |
| | |
| "hello my name is ramy from fm solpro
i am contacting you regarding a job you had with my colleague ethan" | | |
| 2025-08-04 17:37:51 | | |
| | |
| | Yeah, what can I do to help? |
| | 2025-08-04 17:38:23 |
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| you assesed a freezer that was not working in roanoke | | |
| 2025-08-04 17:40:23 | | |
| | |
| | I recall that. |
| | 2025-08-04 17:40:41 |
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| "they want us to quote for repair/replacement
they wont proceed with it under warranty" | | |
| 2025-08-04 17:40:42 | | |
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| are you able to provied a quote between todday and tomorrow | | |
| 2025-08-04 17:40:54 | | |
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| | That's unfortunate. I did already send the quote to Ethan, but I can send it to you. Can I get your email? |
| | 2025-08-04 17:41:32 |
| | |
| "of course
ramy.z@fmsolpro.com" | | |
| 2025-08-04 17:41:54 | | |
| | |
| | I just sent the quote. |
| | 2025-08-04 17:45:59 |
| | |
| "received
will review it shortly" | | |
| 2025-08-04 17:46:15 | | |
| | |
| good morning josh | | |
| 2025-08-05 11:43:32 | | |
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| i have a couple questions regarding the quote you sent plz | | |
| 2025-08-05 11:44:05 | | |
| | |
| "compressor seems to cost around 600$ any reason why it is charged 900
also 150 per hour for 8 hours might make the estimate above my budget
can you be flexible regarding that and will any kind of lift be needed?will you have helpers with you onsite" | | |
| 2025-08-05 11:46:08 | | |
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| | I don't know where you are seeing the compressor for that price, but the supplyhouse.com price with shipping is the basis of my quote. If you'd like to buy a compressor from another supplier that you trust, feel free. If you want me to supply the compressor, that's what I'm paying for it. |
| | 2025-08-05 12:09:46 |
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| oh ok i understand | | |
| 2025-08-05 12:11:34 | | |
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| no problem then | | |
| 2025-08-05 12:11:36 | | |
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| | As for the rate, that's what I charge for HVAC/R service. A compressor replacement is not a simple job, and the location is 2.5 hours away from me so it's going to be a 12+ hour day for me to do that job. If you want a better rate you should try to find a tech who is in Roanoke, but I doubt you'll find them cheaper. |
| | 2025-08-05 12:12:22 |
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| | I understand you have cost considerations, but so do I. That quote is my best price, and it's non-negotiable. |
| | 2025-08-05 12:13:11 |
| | |
| "i see
i just wished you could be felxible on a big job
im just trying to quote somethiing that will be approved its best for both of us you know" | | |
| 2025-08-05 12:13:58 | | |
| | |
| "just so you know
i did not mean you are expensive an d your price might be justified" | | |
| 2025-08-05 12:14:40 | | |
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| | My flexibility is restrained by the significant travel distance. I'm sure you've work with many techs who aren't willing to travel that far at all. I am, but it's gonna have to be cost effective for me. It doesn't make sense for me to spend an entire day making less than I could if I stayed in town. |
| | 2025-08-05 12:16:43 |
| | |
| by the way is this the compressor needed? https://www.supplyhouse.com/Embraco-NT2180UV1-115-V-1-PH-R290-1-HP-Compressor-NT2180UV1 | | |
| 2025-08-05 13:56:08 | | |
| | |
| | Yeah, it is. I don't know why but that's not the price I got when I looked it up a couple weeks ago🤷♂️ |
| | 2025-08-05 14:17:18 |
| | |
| "lol
no problem will have it rectified" | | |
| 2025-08-05 14:20:20 | | |
| | |
| will we have to refill refrigirant? | | |
| 2025-08-05 14:29:05 | | |
| | |
| | Yes. The refrigerant, the oil, and the filter/drier all have to be replaced, since the system has to be opened to atmosphere. |
| | 2025-08-05 14:30:36 |
| | |
| "alright
how many pounds needed" | | |
| 2025-08-05 14:32:30 | | |
| | |
| | That system uses R290 and you can't use more than 150 grams. So 150 grams. |
| | 2025-08-05 14:33:30 |
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| oh i see | | |
| 2025-08-05 14:34:11 | | |
| | |
| | "I was mistaken. I quoted the compressor from parts town not supply house. They had the OEM Nidec compressor.
https://www.partstown.com/nidec/nidcnt2180uv1#id=spec
I’d prefer to use the OEM but the other compressor might be adequate." |
| | 2025-08-05 16:06:25 |
| | |
| "well its the same compressor right?
supply house should be trusted enough" | | |
| 2025-08-05 16:08:53 | | |
| | |
| | "The listing on supply house has 0 reviews the parts town has 70.
It should be equivalent, but it's a risk." |
| | 2025-08-05 16:11:55 |
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| i understand | | |
| 2025-08-05 16:12:14 | | |
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| +12762193235 |
| Hey Josh, could you give Eddie a call in the office. | | |
| 2025-01-14 09:36:06 | | |
| | |
| Good morning Josh, power went off sometime over the weekend and my computer was knocked off server. It will not let me sign in. Could you help me please? | | |
| 2025-02-17 09:43:07 | | |
| | |
| | I'm sorry Alicia I just saw your message. I'm booting up the server now. It'll just be a couple minutes. |
| | 2025-02-17 12:06:18 |
| | |
| Ok not a problem. Thanks Josh 😊! | | |
| 2025-02-17 12:07:34 | | |
| | |
| | Go ahead Ana log on now. |
| | 2025-02-17 12:30:27 |
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| Okay | | |
| 2025-02-17 12:30:36 | | |
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| I'm in thanks 😊 | | |
| 2025-02-17 12:32:35 | | |
| | |
| | Good! Have a good week. |
| | 2025-02-17 12:32:57 |
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| You, too! | | |
| 2025-02-17 12:33:04 | | |
| | |
| Hey Josh just wanted to check in if you have headed this way, we can reschedule for next week if you wanted. | | |
| 2025-02-20 14:35:21 | | |
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| Hey Josh could you give me a call when you can. I'm trying to set up the emails for everyone else and hit a wall. | | |
| 2025-06-03 10:04:17 | | |
| | |
| Hey Josh could you come by tomorrow morning to help set them still having issues when I try to add to outlook | | |
| 2025-06-03 11:34:29 | | |
| | |
| | I'm actually booked all day tomorrow. I can come by this afternoon though. |
| | 2025-06-03 12:09:46 |
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| Ok do you know about what time | | |
| 2025-06-03 12:11:32 | | |
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| | I can probably get there before 2:30. |
| | 2025-06-03 12:14:51 |
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| That would great | | |
| 2025-06-03 12:15:16 | | |
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| Hey Josh, sorry to bother you but I can't get logged in to our office email. It says "connection to storage server failed" | | |
| 2025-07-21 09:17:44 | | |
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| | Try it now. |
| | 2025-07-21 10:18:42 |
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| Got in thanks | | |
| 2025-07-21 11:47:01 | | |
| | |
| Hey Josh I accidentally shut down my computer yesterday it can't connect to to the remote computer. Can you help me please? | | |
| 2025-08-29 08:50:04 | | |
| | |
| | Yeah, give me just a minute. |
| | 2025-08-29 08:50:37 |
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| Thank you so much | | |
| 2025-08-29 08:51:54 | | |
| | |
| | Try it now. |
| | 2025-08-29 09:05:03 |
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| Okay | | |
| 2025-08-29 09:05:12 | | |
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| I'm in. Thanks Josh! Have a great weekend! | | |
| 2025-08-29 09:06:09 | | |
| | |
| | Great! You too! |
| | 2025-08-29 09:06:24 |
| | |
| Hey Josh, I can't get logged in to our office email again. It says "connection to storage server failed". | | |
| 2025-09-19 09:41:45 | | |
| | |
| | Ok let me take a look. |
| | 2025-09-19 09:42:14 |
| | |
| | Ok, you should be good now. |
| | 2025-09-19 10:03:27 |
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| I'm in thanks 😊! | | |
| 2025-09-19 10:19:55 | | |
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| Hey Josh, happened again, I can't get logged in to our office email again. It says "connection to storage server failed". | | |
| 2025-11-18 09:10:38 | | |
| | |
| | Ok give me a sec. |
| | 2025-11-18 09:11:05 |
| | |
| | Try it now. |
| | 2025-11-18 09:13:15 |
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| I'm in thank you 😊 | | |
| 2025-11-18 09:14:09 | | |
| | |
| Hey Josh, happened again, Sharon can't get logged in to her computer in the back. Lost connection to remote server. | | |
| 2025-12-16 12:58:51 | | |
| | |
| | Ok stand by. |
| | 2025-12-16 13:01:41 |
| | |
| Ok | | |
| 2025-12-16 13:07:33 | | |
| | |
| | Try it now. |
| | 2025-12-16 13:37:27 |
| | |
| We are in thanks Josh. | | |
| 2025-12-16 13:57:16 | | |
| | |
| Good morning Josh, I accidentally shut down my computer yesterday evening instead of disconnecting it. Can you help? | | |
| 2025-12-30 08:48:43 | | |
| | |
| | Yeah, give me a couple minutes. |
| | 2025-12-30 08:58:22 |
| | |
| Ok thanks Josh 😊. | | |
| 2025-12-30 08:58:50 | | |
| | |
| | Sorry for the delay. I'm on another client site, but I just got you booted up. You should be able to log in now. |
| | 2025-12-30 09:24:43 |
| | |
| Thank you so much I'm in. I hope you and your family had a blessed Christmas and a Happy New Year's. | | |
| 2025-12-30 09:28:36 | | |
| | |
| | Glad to hear it, and thank you! Stay safe out there. You may not have as much snow as did but be careful nonetheless. That driveway is scary. |
| | 2025-12-30 09:29:51 |
| | |
| Yes thank you, you do the same. | | |
| 2025-12-30 09:30:32 | | |
| | |
| Hey Josh, happened again, I can't get logged in to our office email again. It says "connection to storage server failed". | | |
| 2026-01-19 08:56:07 | | |
| | |
| | Hey, sorry I just saw this. I'll get it fixed asap. |
| | 2026-01-19 11:14:43 |
| | |
| No problem thank you! | | |
| 2026-01-19 11:15:14 | | |
| | |
| Thanks Josh for getting us back up and running! | | |
| 2026-01-20 09:12:25 | | |
| | |
| Good morning Josh, Eddie's workstation is showing multiple session. | | |
| 2026-02-06 09:05:03 | | |
| | |
| | Ok that's a new one! Let me see what I can do. |
| | 2026-02-06 09:57:50 |
| | |
| Thanks | | |
| 2026-02-06 10:00:04 | | |
| | |
| | Ok have him try it now. |
| | 2026-02-06 10:28:54 |
| | |
| He said it good thank you Josh! | | |
| 2026-02-06 10:32:22 | | |
| | |
| | Awesome!! Have a great Friday. |
| | 2026-02-06 10:32:43 |
| | |
| You too! Stay safe and warm. | | |
| 2026-02-06 10:38:26 | | |
| | |
| Hey Josh, I can't get logged in to our office email again. It says "connection to storage server failed". | | |
| 2026-03-19 09:00:36 | | |
| | |
| | Ok, I'll take a look at it. Stand by. |
| | 2026-03-19 09:02:17 |
| | |
| | Ok try it now. |
| | 2026-03-19 09:36:30 |
| | |
| I'm in, thank you so much Josh! | | |
| 2026-03-19 10:09:45 | | |
| | |
| Good morning Josh, it logged me off. Could you help please? | | |
| 2026-04-21 08:54:29 | | |
| | |
| | Ok, stand by |
| | 2026-04-21 08:58:50 |
| | |
| | You didn't lose power there did you? |
| | 2026-04-21 09:46:56 |
| | |
| I don't know but when I came in this morning the phones where reset, so maybe. | | |
| 2026-04-21 09:48:04 | | |
| | |
| | Ok. The whole server needed to be booted up. It's almost complete. |
| | 2026-04-21 09:48:38 |
| | |
| Ok thanks | | |
| 2026-04-21 09:52:58 | | |
| | |
| | Ok, you should be good to go. Sorry for the delay. |
| | 2026-04-21 10:00:51 |
| | |
| I'm in. Thanks Josh! Hope you have an awesome today! | | |
| 2026-04-21 10:03:27 | | |
| | |
| | you too! |
| | 2026-04-21 10:03:43 |
| | |
| Hey Josh, we just lost connection with servor. The servor is not running. | | |
| 2026-05-08 10:25:38 | | |
| | |
| | Ok. I'm in the area. I'll be there in a few minutes. |
| | 2026-05-08 10:27:01 |
| | |
| Ok thank you | | |
| 2026-05-08 10:28:18 | | |
| | |
| Hey Josh, It happened again. | | |
| 2026-05-15 12:40:35 | | |
| | |
| | Ok, can you try to log in? |
| | 2026-05-15 13:08:25 |
| | |
| Give me this | | |
| 2026-05-15 13:10:01 | | |
| | |
| I put in my desk top pw nothing and then I put in Jes1944atty nothing | | |
| 2026-05-15 13:10:39 | | |
| | |
| | Ok, let me do a proper reboot. Stand by. |
| | 2026-05-15 13:11:18 |
| | |
| Then gives me this | | |
| 2026-05-15 13:11:22 | | |
| | |
| | The domain controller is taking its sweet time to reboot. I'm sorry for the delay, I have forgotten about you. |
| | 2026-05-15 13:23:18 |
| | |
| | Haven't * |
| | 2026-05-15 13:23:49 |
| | |
| No problem. | | |
| 2026-05-15 13:24:02 | | |
| | |
| | Ok, try it again. |
| | 2026-05-15 13:37:30 |
| | |
| I'm in, thank you! I hope everything goes well for your daughter. | | |
| 2026-05-15 13:38:57 | | |
| | |
| | Me too. Thanks. |
| | 2026-05-15 13:39:24 |
| | |
| Hey Josh, it happened again. I went pushed the button back on. | | |
| 2026-05-28 11:10:16 | | |
| | |
| | Ok. Stand by. |
| | 2026-05-28 11:10:51 |
| | |
| Ok | | |
| 2026-05-28 11:23:54 | | |
| | |
| | try it now. |
| | 2026-05-28 11:58:34 |
| | |
| I'm in, thanks Josh! | | |
| 2026-05-28 12:00:42 | | |
| | |
| +12762649834 |
| | Hey Adam, this is Josh. I wanted to let you know I got tracking info for the cameras. They will be delivered on Thursday afternoon. So I'll be able to come install them on Friday. |
| | 2025-01-21 20:04:43 |
| | |
| Alright sounds good thank you very much did you find out anything on the internet service? | | |
| 2025-01-21 20:06:55 | | |
| | |
| | I'm gonna be getting with Tamey to get the hardware transferred to you. I'll be able to help you get the service started when I'm there on Friday. |
| | 2025-01-21 20:08:50 |
| | |
| Alright thank you so much | | |
| 2025-01-22 22:16:36 | | |
| | |
| | Adam, I'm setting up the starlink account. And the cost is $120 a month. |
| | 2025-01-24 10:21:42 |
| | |
| | "Delores_5712
That's the Wi-Fi password for the starlink." |
| | 2025-01-24 10:37:24 |
| | |
| Alright thank you | | |
| 2025-01-24 10:58:23 | | |
| | |
| | I got the driveway camera up. I'll have to come back and finish this weekend. More of the wiring needed to be replaced than I expected. |
| | 2025-01-24 14:40:08 |
| | |
| Alright sounds good thank you so much just let me know when you coming back up | | |
| 2025-01-24 14:40:58 | | |
| | |
| | Do you mind if I come work on those cameras now? |
| | 2025-01-25 15:14:35 |
| | |
| I locked the house this morning can you come by Grant’s and I can give you the keys? | | |
| 2025-01-25 15:26:15 | | |
| | |
| | That's fine. I'll head that way shortly. |
| | 2025-01-25 15:26:59 |
| | |
| Alright just let me know when you hear I be on lunch in my truck. I'm going run to Hardee's real quick | | |
| 2025-01-25 15:27:52 | | |
| | |
| | No problem. |
| | 2025-01-25 15:28:17 |
| | |
| Thanks | | |
| 2025-01-25 15:28:40 | | |
| | |
| | I wired up the last camera. You'll need to turn it on in your app. Click the gear icon and tap "Channel List". Then find the camera named "Front Door" and tap the eye icon. Then you can hold the icon with three horizontal lines and drag it to where you want it on the app panel. |
| | 2025-01-29 14:12:54 |
| | |
| Side garage door is unlocked if you want to get you're things thank you again for everything | | |
| 2025-01-31 15:03:56 | | |
| | |
| | Thanks. I'll swing by when I finish work this afternoon. |
| | 2025-01-31 15:04:36 |
| | |
| Sounds good and you're welcome | | |
| 2025-01-31 15:05:25 | | |
| | |
| | I got the stuff out of the garage and locked the door. Thanks. |
| | 2025-01-31 16:17:59 |
| | |
| Alright sounds good what can I do to my phone to speed up the videos from the camera's there loading and playing really slow? | | |
| 2025-01-31 17:52:43 | | |
| | |
| | It's gonna be dependent on the speed of your home and phone internet. It will probably be affected by issues like weather since you have a satellite internet at the house. |
| | 2025-01-31 17:54:13 |
| | |
| Alright thank you it's been really slow every where I go and here at work | | |
| 2025-01-31 17:59:03 | | |
| | |
| What does the air drop feature do on my iPhone? | | |
| 2025-02-02 13:43:59 | | |
| | |
| | It just allows other Apple devices to send files and pictures to your device. |
| | 2025-02-02 14:11:40 |
| | |
| Alright so I can turn it off? | | |
| 2025-02-02 16:51:08 | | |
| | |
| | yeah |
| | 2025-02-02 16:51:32 |
| | |
| Alright thank you again for everything tell Olivia hello | | |
| 2025-02-02 17:04:30 | | |
| | |
| Hey Josh one of my cameras is not working the first one on the right side of the house can you come up when you get a chance and fix it for me please? | | |
| 2025-02-07 20:17:28 | | |
| | |
| | Yeah I'll take a look. |
| | 2025-02-07 20:17:58 |
| | |
| Thank you when you think you can come up so I can leave the door unlocked? | | |
| 2025-02-07 20:18:48 | | |
| | |
| | It probably won't be until Sunday afternoon. |
| | 2025-02-07 20:19:15 |
| | |
| Ok thank you really do appreciate it thank you again for everything I may get one more camera do you have an extra one? | | |
| 2025-02-07 20:20:18 | | |
| | |
| | I'd have to order one. Where do you want to put it? |
| | 2025-02-07 20:34:51 |
| | |
| There where the umbrella is on the padio was wanting it pointed towards the road towards my neighbor house that way if someone ever tried to come in that way the camera would pick it up will you order me one please? That way I will be able to see all the way across the house | | |
| 2025-02-07 20:52:24 | | |
| | |
| | Yeah, I'll get one ordered. |
| | 2025-02-07 20:56:44 |
| | |
| Alright thank you again for everything | | |
| 2025-02-07 21:16:22 | | |
| | |
| Hey Josh did you order me the fish eye camera? | | |
| 2025-02-08 20:54:30 | | |
| | |
| | For the new one? |
| | 2025-02-08 20:56:04 |
| | |
| Yes | | |
| 2025-02-08 20:56:51 | | |
| | |
| | No, I thought you wanted a camera that would see the road from the window. That's gonna be a 811 like the driveway camera. |
| | 2025-02-08 20:58:03 |
| | |
| Ok you think that would be better? I like the fish eye where you can move the picture around and zoom in really good | | |
| 2025-02-08 20:59:33 | | |
| | |
| | That won't work well for objects that are more than a few feet away. If you want to be able to look around with the camera I can get a PTZ camera, that will allow you to pan around and zoom to things that are far away. |
| | 2025-02-08 21:01:10 |
| | |
| How much would it be? | | |
| 2025-02-08 21:01:59 | | |
| | |
| | Those are $200. |
| | 2025-02-08 21:02:43 |
| | |
| They really good cameras? | | |
| 2025-02-08 21:03:32 | | |
| | |
| | Yeah, they are. |
| | 2025-02-08 21:03:48 |
| | |
| Ok sounds good order me that is that the best price you can get? | | |
| 2025-02-08 21:05:03 | | |
| | |
| | Yeah. |
| | 2025-02-08 21:05:20 |
| | |
| Alright can you cancel the other order with our too much trouble? | | |
| 2025-02-08 21:06:01 | | |
| | |
| | Yeah it hasn't shipped yet. |
| | 2025-02-08 21:06:17 |
| | |
| Alright thank you. That camera that I told you about sometimes like last night it was working and this morning it was back not working again | | |
| 2025-02-08 21:07:31 | | |
| | |
| | Ok, I think the wore from the old camera isn't gonna hold out. I'll come tomorrow after the meeting and replace the wire to that camera. That should resolve the issue. |
| | 2025-02-08 21:08:54 |
| | |
| Alright thank you do I need to leave you some money ? I work until 6 or 7 clock tomorrow evening? | | |
| 2025-02-08 21:12:09 | | |
| | |
| | If you don't mind to leave the $200 for the camera, we can settle up when I finish the install. |
| | 2025-02-08 21:14:57 |
| | |
| Alright I'll leave it on the kitchen table I really appreciate it | | |
| 2025-02-08 21:16:25 | | |
| | |
| Can you give me my password to my WiFi again please? | | |
| 2025-02-09 13:40:53 | | |
| | |
| | Delores_5712 |
| | 2025-02-09 13:41:58 |
| | |
| Thank you got side door open for you and money on the table thank you again | | |
| 2025-02-09 13:43:06 | | |
| | |
| | Thanks. |
| | 2025-02-09 13:43:30 |
| | |
| You're welcome | | |
| 2025-02-09 13:43:57 | | |
| | |
| | I rewired the Rear Walk camera. It's up now, let me know if it goes out again. |
| | 2025-02-09 15:39:22 |
| | |
| Alright thank you again | | |
| 2025-02-09 16:15:01 | | |
| | |
| | Hey Adam. I have your new camera. Are you working tomorrow? |
| | 2025-02-13 18:43:53 |
| | |
| I'm working I can leave door unlocked thank you again for everything | | |
| 2025-02-13 20:01:43 | | |
| | |
| | I want to be absolutely sure I put the camera in the correct place. You want it by the kitchen window looking toward the street, correct? |
| | 2025-02-13 21:31:45 |
| | |
| Yes more towards the neighbors mail box and towards the street where you can see the road also | | |
| 2025-02-13 21:36:17 | | |
| | |
| | No problem. |
| | 2025-02-13 21:36:43 |
| | |
| Thank you again. How much more am I going to owe you? | | |
| 2025-02-13 21:37:09 | | |
| | |
| | I'm estimating another $200 or $300 for the install, but I'll give you the final amount when it's done. |
| | 2025-02-13 21:46:05 |
| | |
| Alright really appreciate it just give me the best deal you can thank you | | |
| 2025-02-13 21:47:28 | | |
| | |
| | Will do. |
| | 2025-02-13 21:47:45 |
| | |
| Thanks | | |
| 2025-02-13 21:48:02 | | |
| | |
| I got mixed up I'm off tomorrow | | |
| 2025-02-13 23:21:02 | | |
| | |
| What time you coming up? | | |
| 2025-02-13 23:21:17 | | |
| | |
| | Ok |
| | 2025-02-13 23:21:19 |
| | |
| | I'm not sure yet, I have to take care of something in Lebanon in the morning. I'll text you when I'm on my way. |
| | 2025-02-13 23:22:04 |
| | |
| Alright sounds good | | |
| 2025-02-13 23:22:31 | | |
| | |
| | I'm headed up the mountain. I should be there in 20 minutes. |
| | 2025-02-14 14:38:03 |
| | |
| A lot | | |
| 2025-02-14 14:38:31 | | |
| | |
| Alright be careful | | |
| 2025-02-14 14:38:39 | | |
| | |
| Josh is the sky link internet in my name or in grandma's name? | | |
| 2025-02-18 12:47:11 | | |
| | |
| | In your name. |
| | 2025-02-18 12:47:30 |
| | |
| Ok you got the number where you called them ? | | |
| 2025-02-18 12:48:06 | | |
| | |
| | I didn't call them. I did the activation online. |
| | 2025-02-18 12:48:42 |
| | |
| Alright thanks did you give them my 509 address or out grandma's | | |
| 2025-02-18 12:49:41 | | |
| | |
| | The service address is the house where the service is. |
| | 2025-02-18 12:50:29 |
| | |
| Alright thank you really appreciate it | | |
| 2025-02-18 12:50:54 | | |
| | |
| Thanks again for everything | | |
| 2025-02-18 12:51:06 | | |
| | |
| Josh I bought me a super box for my tv. I can't figure out how to hook it up is there anyway you could ride up this afternoon and help me with it please? | | |
| 2025-02-26 14:57:06 | | |
| | |
| | I'm afraid I'm slammed this week. I might have some time this weekend though. |
| | 2025-02-26 14:58:02 |
| | |
| Alright that's fine | | |
| 2025-02-26 14:59:10 | | |
| | |
| Can you come up tomorrow afternoon please? | | |
| 2025-02-28 20:50:03 | | |
| | |
| | I can, but I need to work on my brakes first. I'll come up as soon as it's done. |
| | 2025-02-28 20:50:43 |
| | |
| Alright that's fine thank you | | |
| 2025-02-28 20:51:17 | | |
| | |
| | Brakes are on, I'm headed up the mountain. |
| | 2025-03-01 15:05:49 |
| | |
| Alright be careful thanks | | |
| 2025-03-01 15:06:20 | | |
| | |
| | Audio converter came today. I can come put that in tomorrow. |
| | 2025-03-03 17:46:17 |
| | |
| Alright can you come tomorrow afternoon ?I got dr. Appointment tomorrow | | |
| 2025-03-03 18:01:42 | | |
| | |
| | What time is best for you? |
| | 2025-03-03 18:17:31 |
| | |
| 6:30 be alright with you tomorrow afternoon? | | |
| 2025-03-03 18:26:15 | | |
| | |
| | No we have meeting tomorrow at 7. The latest I could do on Tuesday is around 3. |
| | 2025-03-03 18:36:23 |
| | |
| Can you come tomorrow morning? | | |
| 2025-03-03 19:02:17 | | |
| | |
| | Yeah, what time? |
| | 2025-03-03 19:02:43 |
| | |
| 11 sound good? | | |
| 2025-03-03 19:03:35 | | |
| | |
| I need you to fix the time on one of my cameras as well | | |
| 2025-03-03 19:03:58 | | |
| | |
| | I have a conference call at 11. |
| | 2025-03-03 19:20:31 |
| | |
| | I fixed the clock on the side yard camera. |
| | 2025-03-03 19:25:10 |
| | |
| Alright thank you | | |
| 2025-03-03 19:55:06 | | |
| | |
| What best time for you tomorrow and I can leave door unlocked | | |
| 2025-03-03 19:55:53 | | |
| | |
| | I'm on my way. |
| | 2025-03-04 12:00:22 |
| | |
| Alright be careful | | |
| 2025-03-04 12:00:40 | | |
| | |
| | Hey Adam I got the optical audio extractor. It was supposed to come with an optical cable, but it didn't. If you have one, great. If not I can pick one up. Let me know when you'd like me to come get it in. |
| | 2025-03-10 17:12:55 |
| | |
| Is this it? | | |
| 2025-03-10 17:25:34 | | |
| | |
| | Yeah, that looks like it. |
| | 2025-03-10 17:26:41 |
| | |
| Alright you want to come this afternoon? | | |
| 2025-03-10 17:29:15 | | |
| | |
| | I can swing by in a bit minutes if you're home. |
| | 2025-03-10 17:30:08 |
| | |
| Yea I be home thanks | | |
| 2025-03-10 17:30:48 | | |
| | |
| "Good morning Josh my basement door camera the picture has a real blurry spot in the middle been like that for a while now and the picture is black and white been taking spells doing that what do you think it could be ?
" | | |
| 2025-04-07 10:02:51 | | |
| | |
| | Black and white mode suggests it's not getting enough light. The blurry spot could be condensation. Could you go take a picture of the lens and text it to me? |
| | 2025-04-07 10:07:13 |
| | |
| I sure can I'm at work now I can do it tomorrow be after dark time I get home tonight | | |
| 2025-04-07 10:08:33 | | |
| | |
| | Ok |
| | 2025-04-07 10:08:49 |
| | |
| Thank you Josh | | |
| 2025-04-07 10:09:00 | | |
| | |
| Josh here is the camera and lens | | |
| 2025-04-08 21:19:41 | | |
| | |
| | It looks like there's a bunch of water in the camera. I'll have to swap it out. |
| | 2025-04-08 21:57:35 |
| | |
| Alright thank you | | |
| 2025-04-08 22:05:45 | | |
| | |
| Hey Josh just wanted to check back with you on that camera? | | |
| 2025-04-17 17:29:39 | | |
| | |
| | It hasn't come in yet. |
| | 2025-04-17 17:30:11 |
| | |
| Alright Just let me know thank you again for everything | | |
| 2025-04-17 17:33:44 | | |
| | |
| | Hey bud I got your new camera. Are you gonna be home tomorrow? |
| | 2025-04-21 15:43:09 |
| | |
| I'm working tomorrow can you come up Wednesday? | | |
| 2025-04-21 15:43:52 | | |
| | |
| | Sure. |
| | 2025-04-21 15:44:04 |
| | |
| Sounds good thank you what's good time for you? | | |
| 2025-04-21 15:44:32 | | |
| | |
| | is before noon ok? |
| | 2025-04-21 15:44:59 |
| | |
| Yea sure | | |
| 2025-04-21 15:45:11 | | |
| | |
| Hey Josh what time you coming up tomorrow? | | |
| 2025-04-22 20:19:28 | | |
| | |
| | I'll come in the morning, probably between 11 and 12. |
| | 2025-04-22 20:31:22 |
| | |
| Alright sounds good thank you | | |
| 2025-04-22 20:31:41 | | |
| | |
| | Hey I'm headed your way. Sorry I got held up. |
| | 2025-04-23 12:11:57 |
| | |
| Ok that's fine | | |
| 2025-04-23 12:12:21 | | |
| | |
| Hey Josh how are you doing? | | |
| 2025-06-09 21:33:20 | | |
| | |
| See where the arrow is on the driveway camera? There is like a circle there and there is a couple on the rear walk camera as well How can I get rid of those? | | |
| 2025-06-09 21:52:07 | | |
| | |
| | That's a lens flare, and it's probably caused by something reflecting the infrared light. The only thing you can do is try to find what's reflecting the light and get rid of it. |
| | 2025-06-10 10:06:40 |
| | |
| Josh one of my cameras went out | | |
| 2025-07-16 21:50:57 | | |
| | |
| | Which one? |
| | 2025-07-16 21:51:20 |
| | |
| I clicked on the blue modify says need password | | |
| 2025-07-16 21:52:57 | | |
| | |
| The side yard camera | | |
| 2025-07-16 21:53:41 | | |
| | |
| | That's odd. I can take a look at it tomorrow. |
| | 2025-07-16 21:53:58 |
| | |
| Do you know the password? | | |
| 2025-07-16 21:54:23 | | |
| | |
| | The password is generated by the NVR when it first detects it. If it lost it the camera may have done a reset. It could be a problem the storm caused. Has your power gone out at all? |
| | 2025-07-16 21:57:35 |
| | |
| Yea I just got home the power has been out | | |
| 2025-07-16 21:58:29 | | |
| | |
| | Ok, it could just be a glitch from the power issues. It might come back on its own, but if not I'll come check it out tomorrow. |
| | 2025-07-16 21:59:27 |
| | |
| Alright I will let you know thank you. Hope didn't bother you too late | | |
| 2025-07-16 22:00:20 | | |
| | |
| I got it | | |
| 2025-07-16 22:03:20 | | |
| | |
| I remembered the password | | |
| 2025-07-16 22:03:52 | | |
| | |
| | Oh ok. |
| | 2025-07-16 22:04:09 |
| | |
| Thank you sorry to have to bother you | | |
| 2025-07-16 22:04:45 | | |
| | |
| Josh I bought a play station 5 yesterday and I don't k now the pass word to the internet and I'm not sure if it's hooked up right or not can you come up today and fix it for me please? I will pay you | | |
| 2025-08-14 09:17:24 | | |
| | |
| | Yeah, what time is good? |
| | 2025-08-14 09:17:55 |
| | |
| I'm getting ready to go to work I won't be home until around 7 tonight or 7:30 I will leave the door unlocked for you | | |
| 2025-08-14 09:19:12 | | |
| | |
| | Ok |
| | 2025-08-14 09:19:32 |
| | |
| I don't have any cash on me just call me and I can pay you with my card | | |
| 2025-08-14 09:20:16 | | |
| | |
| | 👍 |
| | 2025-08-14 09:20:34 |
| | |
| I would like you to hook it through my stereo too if you can thank you | | |
| 2025-08-14 09:20:51 | | |
| | |
| | I'll see what I can do. |
| | 2025-08-14 09:21:23 |
| | |
| Thanks | | |
| 2025-08-14 09:43:28 | | |
| | |
| Also too would you look at the sensitivity on my camera there where as you walk in where the gas jugs are there on the porch I think I messed something up on it while back it's not letting me know anything when you walk on the porch or anything thank you again | | |
| 2025-08-14 12:06:32 | | |
| | |
| | Will do |
| | 2025-08-14 12:07:09 |
| | |
| Thanks | | |
| 2025-08-14 12:07:33 | | |
| | |
| | It looks like the entire camera view was masked as a non-detection area. I've cleared the setting so it should detect people now. I'm about to head into that area so you should get an alert. |
| | 2025-08-14 14:41:30 |
| | |
| Alright thanks probably something I messed up on it thank you again. Got any questions hooking up my ps5 just call me I got some of it hooked up but don't think I done it right | | |
| 2025-08-14 14:45:04 | | |
| | |
| | Did you intent to have the option that speaks everything you do with controller? |
| | 2025-08-14 14:47:43 |
| | |
| No I didn't | | |
| 2025-08-14 14:48:29 | | |
| | |
| I bought the ps5 used | | |
| 2025-08-14 14:49:20 | | |
| | |
| | Ok, I turned that off. I got it hooked to the WiFi, and I'll see what needs to be done to connect it to the sound system. |
| | 2025-08-14 14:50:11 |
| | |
| Alright sounds good thanks again | | |
| 2025-08-14 14:50:53 | | |
| | |
| | So the only way to get both the Roku and the PlayStation to connect to the sound system without swapping cables is the get an hdmi switch. I can pick one up at Best Buy and have it installed by the time you get home. Tho total is gonna run $250 all in. |
| | 2025-08-14 15:10:44 |
| | |
| | If you'd rather wait I can leave it as is, and you can get the hdmi switch later. |
| | 2025-08-14 15:14:19 |
| | |
| Yea go ahead and get it. Is that how much they are?? | | |
| 2025-08-14 15:14:49 | | |
| | |
| | That's the total cost including 2 trips up the mountain, the trip to Best Buy, and the setup for everything. |
| | 2025-08-14 15:16:53 |
| | |
| | Just the switch runs about $90. |
| | 2025-08-14 15:17:23 |
| | |
| What do I need to switch out if I decide to do that? | | |
| 2025-08-14 15:17:51 | | |
| | |
| | The hdmi cable from the Roku box to the hdmi audio splitter will need to be swapped with the hdmi cord coming out of the PlayStation. Then the tv will need to be set to the Roku input. |
| | 2025-08-14 15:19:25 |
| | |
| Alright yea just go ahead and get it I will pay you for it | | |
| 2025-08-14 15:20:51 | | |
| | |
| | Ok, I'll send you a link. |
| | 2025-08-14 15:21:20 |
| | |
| Alright | | |
| 2025-08-14 15:21:27 | | |
| | |
| | "Here’s the payment link, you can use your phone to complete the payment.
https://buy.stripe.com/aFa14o60y5W25FK3Wl9Zm02
Let me know if you have any questions." |
| | 2025-08-14 15:24:39 |
| | |
| Can I just pay you ? | | |
| 2025-08-14 15:26:27 | | |
| | |
| | You mean with cash? |
| | 2025-08-14 15:27:21 |
| | |
| The payment link I got?? Can I just pay you? | | |
| 2025-08-14 15:27:58 | | |
| | |
| | That payment link will pay me, it's my credit card payment account. |
| | 2025-08-14 15:29:22 |
| | |
| | You can use Apple Pay if you've got it. |
| | 2025-08-14 15:30:16 |
| | |
| Oh okay | | |
| 2025-08-14 15:30:16 | | |
| | |
| No I don't have that | | |
| 2025-08-14 15:30:42 | | |
| | |
| | If you'd prefer I can swing by the supermarket on my way to Best Buy and just swipe your card. |
| | 2025-08-14 15:31:20 |
| | |
| Alright that would better for me | | |
| 2025-08-14 15:32:00 | | |
| | |
| | Ok, I'll stop there shortly and call you when I get there. |
| | 2025-08-14 15:32:49 |
| | |
| Alright thanks again | | |
| 2025-08-14 15:33:14 | | |
| | |
| | Hey Adam I had to go a both farther than I expected but I got the switch. I'm headed to install in now, but I coming from Kingsport so I won't be there until 9. |
| | 2025-08-14 19:16:51 |
| | |
| Alright I really appreciate it didn't mean for you to have to make a special trip to do that for me but I really really do appreciate it | | |
| 2025-08-14 19:18:15 | | |
| | |
| | It's all good. |
| | 2025-08-14 19:18:36 |
| | |
| Be careful | | |
| 2025-08-14 19:18:44 | | |
| | |
| If you want to wait until tomorrow to come back up that's fine with me | | |
| 2025-08-14 19:19:36 | | |
| | |
| | I'm pretty booked up tomorrow. If it's ok with you I'd prefer to get it taken care tonight. I'd hate to make you wait on me. |
| | 2025-08-14 19:20:47 |
| | |
| Alright whatever you want to do that's fine with me | | |
| 2025-08-14 19:22:07 | | |
| | |
| On my way up the mountain now | | |
| 2025-08-14 20:45:51 | | |
| | |
| Hey Josh my mom is wanting to talk to you about getting some camera's put up at her place can I give you her number please? | | |
| 2025-09-22 16:22:01 | | |
| | |
| | sure |
| | 2025-09-22 16:22:21 |
| | |
| Alright it's 276-356-8934 would you please call her when you get a chance ? Really appreciate it her name is Tina | | |
| 2025-09-22 16:24:00 | | |
| | |
| | Ok I'll reach out to her shortly. |
| | 2025-09-22 16:29:53 |
| | |
| Alright thanks again for everything | | |
| 2025-09-22 16:30:16 | | |
| | |
| Mom said she going be weedeating might be better to call after 6 6:30 in the afternoon she may not know you called thank you | | |
| 2025-09-22 20:13:22 | | |
| | |
| | Sorry I forget to send this sooner.
Zoom ID 871 617 1650
Password 818077 |
| | 2026-02-14 21:16:23 |
| | |
| It's alright. Thank you tell everyone hello in the morning | | |
| 2026-02-14 21:19:16 | | |
| | |
| | 👍 |
| | 2026-02-14 21:19:43 |
| | |
| Good morning you still coming up at 1:00 today ? | | |
| 2026-02-21 11:48:27 | | |
| | |
| | Actually something came up that I need to take care of. Is there any chance we could do tomorrow? |
| | 2026-02-21 11:49:30 |
| | |
| Yea that will be fine what time? | | |
| 2026-02-21 11:58:28 | | |
| | |
| Or if you can come later today | | |
| 2026-02-21 12:00:56 | | |
| | |
| | I'll have to let you know. Things are up in the air at the moment. |
| | 2026-02-21 12:02:19 |
| | |
| Ok that's fine | | |
| 2026-02-21 12:05:46 | | |
| | |
| Hey Josh was you coming up today? | | |
| 2026-02-22 12:43:56 | | |
| | |
| | Ironically with the weather today it seems like it's not the best idea. |
| | 2026-02-22 12:48:04 |
| | |
| Ok the roads are still clear as of now | | |
| 2026-02-22 12:51:13 | | |
| | |
| I've got it out of box and hooked up just need help setting it up to WiFi. And that pole | | |
| 2026-02-22 12:52:47 | | |
| | |
| Hey Josh would you please order me another camera I'm wanting one more put up where I can see down at the end of my road. Thank you order me one just little better than the ones I got. Thanks a lot | | |
| 2026-04-19 16:45:13 | | |
| | |
| Hey Josh are you still coming up today? What time? | | |
| 2026-05-23 11:59:57 | | |
| | |
| | Actually the rain is gonna crimp that plan. I can't be drilling holes in the siding when it's raining, the sealant won't set. |
| | 2026-05-23 14:17:53 |
| | |
| | Maybe the weather will be better on Monday. |
| | 2026-05-23 14:17:53 |
| | |
| Alright sounds good just let me know thank you again and be careful | | |
| 2026-05-23 14:19:26 | | |
| | |
| | Will do. |
| | 2026-05-23 14:19:48 |
| | |
| Was you going to come up today or you want to wait until the weather is better? | | |
| 2026-05-25 12:53:41 | | |
| | |
| | I'm gonna have to do it when it's better. |
| | 2026-05-25 15:12:54 |
| | |
| Alright that's fine thanks again just let me know | | |
| 2026-05-25 15:13:40 | | |
| | |
| +12764519004 |
| My son broke his phone on the screen on front and back again can u fix it | | |
| 2025-01-01 15:30:37 | | |
| | |
| What is ur email so I can look up the info and order it again | | |
| 2025-01-01 15:30:52 | | |
| | |
| | "My email is josh@icemantechsolutions.com
If you can't find it send me the model number of the phone and I'll send the link to the parts." |
| | 2025-01-01 16:03:34 |
| | |
| Mine is munkin_04@yahoo.com can u resend the same u already sent | | |
| 2025-01-01 16:20:17 | | |
| | |
| | I located and resent the original email. Let me know if you need anything else, otherwise let me know when the parts come in. |
| | 2025-01-01 19:08:57 |
| | |
| Ok thank u | | |
| 2025-01-01 19:41:01 | | |
| | |
| Ok so it's n̈ot the battery this time just the front n back screen I ordered it will be here the 8th so how much will it be just to fix the front and back glass | | |
| 2025-01-01 19:43:47 | | |
| | |
| | It's still $75. It's not any extra labor to replace the battery once you get the screen off. I usually recommend new batteries for screen replacements, but you already have a new battery. |
| | 2025-01-01 19:47:56 |
| | |
| Oh ok | | |
| 2025-01-01 20:33:37 | | |
| | |
| Do u fix tvs? | | |
| 2025-01-03 11:18:05 | | |
| | |
| If so let me know I'll give ur number to my sister | | |
| 2025-01-03 11:18:20 | | |
| | |
| | I do. |
| | 2025-01-03 11:18:34 |
| | |
| Ok the parts for the phone came in when will u be able to come get it | | |
| 2025-01-08 10:04:29 | | |
| | |
| | I can come pick it up this afternoon. |
| | 2025-01-08 10:05:17 |
| | |
| Ok anytime thank u | | |
| 2025-01-08 10:05:35 | | |
| | |
| | The phone is repaired. I put the new screen protector and case on as well. It might survive a bit longer like this :) |
| | 2025-01-09 12:53:23 |
| | |
| | I'll be headed your way to drop it off shortly. |
| | 2025-01-09 12:53:41 |
| | |
| Ok thank u | | |
| 2025-01-09 12:55:54 | | |
| | |
| ❤️ to “ The phone is repaired. I put the new screen protector and case on as well. It might survive a bit longer like this :) ” | | |
| 2025-01-09 12:59:26 | | |
| | |
| Hey so ever since we got the phone back I keep noticing lines thru the phone they come and go away I don't understand | | |
| 2025-02-12 14:09:42 | | |
| | |
| It's happened like 3 times | | |
| 2025-02-12 14:09:47 | | |
| | |
| On the iphone | | |
| 2025-02-12 14:09:51 | | |
| | |
| | It's possible the new screen has a defect. |
| | 2025-02-12 14:11:23 |
| | |
| Smh this sucks | | |
| 2025-02-12 14:19:09 | | |
| | |
| Hey u wanna come by and grab both these phones I domt know what the model number is on this to order a button or what not | | |
| 2025-03-01 11:57:05 | | |
| | |
| The other one the screen will not let us tap nothin and the lines are still thru it | | |
| 2025-03-01 11:57:54 | | |
| | |
| Once u take a look at them tell me what I need I'll order it on my credit card and let u know when it comes in | | |
| 2025-03-01 11:59:46 | | |
| | |
| | Ok, I can come by on Monday if that's ok. |
| | 2025-03-01 12:04:56 |
| | |
| Ok that's fine see u then | | |
| 2025-03-01 12:05:28 | | |
| | |
| Let me know when u leave to head this way pls n ty just wanna make sure I'm here or close to being here | | |
| 2025-03-03 07:19:34 | | |
| | |
| | Will do. |
| | 2025-03-03 08:58:09 |
| | |
| | I'm on my way. |
| | 2025-03-03 12:25:16 |
| | |
| Ok ty | | |
| 2025-03-03 13:02:38 | | |
| | |
| Any news on what I need to order or what's wrong with them | | |
| 2025-03-07 13:25:52 | | |
| | |
| | Yeah, the iPhone screen was actually damaged by the case. The edge of the case slid under the edge of the glass and pushed it up. I tried to repair the damage, but it looks like it's gonna need a new screen. |
| | 2025-03-07 13:28:05 |
| | |
| Ok | | |
| 2025-03-07 13:28:54 | | |
| | |
| And the other | | |
| 2025-03-07 13:29:01 | | |
| | |
| | I haven't diagnosed the Samsung yet. But I should have it done this evening. |
| | 2025-03-07 13:29:01 |
| | |
| Okty | | |
| 2025-03-07 13:29:20 | | |
| | |
| Anything on the phones? | | |
| 2025-03-12 15:26:31 | | |
| | |
| | I'm sorry I thought I texted you last week but I forgot to hit send! |
| | 2025-03-13 10:53:18 |
| | |
| Yea the last message I got from u said u were going to diagnose the samsung | | |
| 2025-03-13 10:54:42 | | |
| | |
| | I fixed the button on the Samsung, but it's not perfect. I'd still recommend replacing it. |
| | 2025-03-13 10:54:56 |
| | |
| Ok can u send me the link for the new power button and new screen for the iphone | | |
| 2025-03-13 10:55:36 | | |
| | |
| | I went ahead and ordered a replacement button and it should be here tomorrow. |
| | 2025-03-13 10:55:55 |
| | |
| Or email them | | |
| 2025-03-13 10:56:04 | | |
| | |
| | it was $16 |
| | 2025-03-13 10:56:06 |
| | |
| Oh ok | | |
| 2025-03-13 10:56:08 | | |
| | |
| | I assumed you had already ordered the screen, but I guess not. Let me get the link again. |
| | 2025-03-13 10:56:40 |
| | |
| No I haven't I was gonna order both the button and screen at the same time sorry | | |
| 2025-03-13 10:57:20 | | |
| | |
| | "No worries, I should have folllowed up.
https://a.co/d/iRm7cUb
There's the link for the screen." |
| | 2025-03-13 11:00:49 |
| | |
| Thank u I will order it today | | |
| 2025-03-13 11:05:49 | | |
| | |
| I'll let u know when it comes in | | |
| 2025-03-13 11:05:56 | | |
| | |
| | Ok, and I'll bring the Samsung back as soon as the new button comes in. |
| | 2025-03-13 11:07:07 |
| | |
| Ok thank u | | |
| 2025-03-13 11:10:07 | | |
| | |
| I will be in Nashville all weekend so no rush | | |
| 2025-03-13 11:10:17 | | |
| | |
| | ok no problem. I'll reach out on Monday sometime. |
| | 2025-03-13 11:11:02 |
| | |
| Ok ty | | |
| 2025-03-13 11:11:58 | | |
| | |
| | If you're home I've got the Samsung fixed. |
| | 2025-03-17 09:55:59 |
| | |
| Yes I'm home and how much do I need I'll have to go to the atm | | |
| 2025-03-17 10:04:00 | | |
| | |
| 75 for the repair and 15 for the part? | | |
| 2025-03-17 10:04:17 | | |
| | |
| | Yeah $90 total |
| | 2025-03-17 10:04:33 |
| | |
| Ok | | |
| 2025-03-17 10:04:47 | | |
| | |
| Or u got cash app? | | |
| 2025-03-17 10:05:35 | | |
| | |
| Oh nevermind u take tap to pay right | | |
| 2025-03-17 10:05:54 | | |
| | |
| Just go ahead and come on | | |
| 2025-03-17 10:06:01 | | |
| | |
| | yeah |
| | 2025-03-17 10:06:07 |
| | |
| | Can you remove the passcode from the phone? I'll need to access the OS diagnostics. |
| | 2025-03-21 11:38:45 |
| | |
| Yes I factory reset the phone | | |
| 2025-03-21 12:20:01 | | |
| | |
| | Ok thanks. I'll be by to get it shortly. |
| | 2025-03-21 12:20:30 |
| | |
| Ok thank u | | |
| 2025-03-21 12:40:48 | | |
| | |
| | So it looks like the baseband chip is dead. It's a common problem with Samsung phones. About 2% of the chips die after about 2 years. The only solution is to replace the motherboard. |
| | 2025-03-22 11:45:44 |
| | |
| How much does that cost | | |
| 2025-03-22 11:47:01 | | |
| | |
| Wifi won't even work or can u get that to work | | |
| 2025-03-22 11:47:30 | | |
| | |
| | No, unfortunately the chip that controls the WiFi is the same chip that reads the SIM card. A replacement motherboard is around $150 |
| | 2025-03-22 11:48:35 |
| | |
| Omg smh | | |
| 2025-03-22 11:49:07 | | |
| | |
| | Yeah it might be a good idea to start thinking about a new phone. |
| | 2025-03-22 11:49:41 |
| | |
| Ok I will call mobile tomorrow and see what they say I think we have insurance on it I'm not sure | | |
| 2025-03-22 11:50:23 | | |
| | |
| | Ok. |
| | 2025-03-22 11:50:43 |
| | |
| I will let u know thank u I will call u when the iPhone screen comes in | | |
| 2025-03-22 11:50:44 | | |
| | |
| Screen will be here Thursday anyway of us getting a discount with all the business and the screen being defective and Samsung being completely messed up it would be greatly appreciate | | |
| 2025-03-24 20:19:44 | | |
| | |
| It's gonna be awhile before I can do the mother board on the Samsung so u can just bring it back until I can afford it or get a new phone | | |
| 2025-03-24 20:20:40 | | |
| | |
| | Yeah, I don't mind taking care of the labor for the screen. I'll bring the Samsung back when I come get the new screen. Let me know when you have it. |
| | 2025-03-24 20:21:59 |
| | |
| Omg are u serious u won't charge me anything thank u so so so much I appreciate that I'll let u know when it gets here ur a life savor | | |
| 2025-03-24 20:22:54 | | |
| | |
| | Yeah I feel bad that didn't catch the problem with the Samsung before you spent a bunch on the repair. So I'll eat this time. |
| | 2025-03-24 20:23:59 |
| | |
| ❤️ to “ Yeah I feel bad that didn't catch the problem with the Samsung before you spent a bunch on the repair. So I'll eat this time. ” | | |
| 2025-03-24 20:24:19 | | |
| | |
| It's ok it happens ur still my number 1 repair man I will always call u first u have been so good to me | | |
| 2025-03-24 20:24:45 | | |
| | |
| Screen came in | | |
| 2025-03-27 12:43:20 | | |
| | |
| | Great, I'll come by as soon as I can. |
| | 2025-03-27 12:44:24 |
| | |
| Ok thank u see u soon | | |
| 2025-03-27 12:45:02 | | |
| | |
| | I'm sorry. I got swamped today. Can I come by tomorrow? |
| | 2025-03-27 20:48:43 |
| | |
| Yes sir thank u | | |
| 2025-03-27 20:49:03 | | |
| | |
| | I'm headed your way now. |
| | 2025-03-28 16:48:46 |
| | |
| Screen is doing the sane thing again going in and out with no case on it still | | |
| 2025-04-15 15:54:38 | | |
| | |
| | Seriously! I don't know what else to do with it. |
| | 2025-04-15 15:55:37 |
| | |
| Yea I kno rite I'm like it must be somethin bent on the inside for it to keep doing it | | |
| 2025-04-15 15:56:19 | | |
| | |
| | It's possible the frame is somehow warped. |
| | 2025-04-15 15:57:06 |
| | |
| I need computer charger for an acer do u have one | | |
| 2025-06-11 12:47:29 | | |
| | |
| | I might, I'll need to check the inventory. Does the current charger have a label on it? |
| | 2025-06-11 12:48:45 |
| | |
| I can't find the current charger | | |
| 2025-06-11 12:49:35 | | |
| | |
| | Is there a model sticker on the bottom of the laptop? |
| | 2025-06-11 12:50:44 |
| | |
| | |
| 2025-06-11 12:53:22 | | |
| | |
| | Perfect, that's what I needed. I'll check what I have and let you know shortly. I'm out of the office now, but I'll be back in an hour or so. |
| | 2025-06-11 12:55:03 |
| | |
| Ok thank u | | |
| 2025-06-11 13:03:41 | | |
| | |
| | I've got 2 options. One of them will work. The cheapest is $30 and if that doesn't work there's a $60 unit that will. I can bring them by today, but I'm going out of town tomorrow, so if today doesn't work it'll have to be Monday. |
| | 2025-06-11 14:17:58 |
| | |
| How will I know which one will work | | |
| 2025-06-11 14:23:06 | | |
| | |
| | Plug it in to the laptop. You do have the laptop, correct? |
| | 2025-06-11 14:23:47 |
| | |
| My husband has it with him at work smh | | |
| 2025-06-11 14:24:27 | | |
| | |
| Let me see what time he gets off work | | |
| 2025-06-11 14:24:44 | | |
| | |
| | ok, so there's a couple things I can do. The more expensive charger has interchangeable tips, so it going to work with one of them. The cheaper one has just a single tip, but it should be the one that works for that laptop. I can sell you the cheaper one, and if that doesn't do it, I can swap it for the more expensive one next week. Or we can wait until Monday and do it in one pass. |
| | 2025-06-11 14:40:32 |
| | |
| | If you want me to bring those chargers today, please let me know. |
| | 2025-06-16 09:01:36 |
| | |
| I'm out of town sorry | | |
| 2025-06-16 09:58:06 | | |
| | |
| I will get with u when I get back | | |
| 2025-06-16 09:58:16 | | |
| | |
| | No worries. |
| | 2025-06-16 09:58:34 |
| | |
| U busy | | |
| 2025-06-30 18:35:32 | | |
| | |
| Wanna bring me a charger for the labtop | | |
| 2025-06-30 18:35:43 | | |
| | |
| | I can't make it this evening, but I'm happy to drop by in the morning. |
| | 2025-06-30 18:46:46 |
| | |
| Can u bring some tweesers | | |
| 2025-06-30 18:49:09 | | |
| | |
| My daughter I think broke off a charger piece inside my other labtop | | |
| 2025-06-30 18:49:27 | | |
| | |
| The hp that u fixed the screen on | | |
| 2025-06-30 18:49:42 | | |
| | |
| | I certainly can. |
| | 2025-06-30 18:49:52 |
| | |
| Thank u | | |
| 2025-06-30 18:50:17 | | |
| | |
| | I'm headed your way |
| | 2025-07-01 10:50:32 |
| | |
| Is the computer done | | |
| 2025-07-09 12:55:35 | | |
| | |
| | Not yet. The parts didn't come in until today. I'm out doing a security camera install this afternoon, but as soon as I get home, I'll do the repair, and I can run it out to you in the morning. If that's convenient. |
| | 2025-07-09 12:58:47 |
| | |
| Yes my new address is 4217 steelsbirg highway cedar bluff va 24609 | | |
| 2025-07-09 12:59:46 | | |
| | |
| Thank u | | |
| 2025-07-09 12:59:47 | | |
| | |
| | ok |
| | 2025-07-09 13:00:27 |
| | |
| | I ran late this morning but I'm on my way to you with the laptop now. |
| | 2025-07-10 12:49:18 |
| | |
| Okay | | |
| 2025-07-10 12:49:30 | | |
| | |
| Hey I went to walmart bought a new one pulled that piece out it was just a defective charger everything is good to go now I will hold this defective charger for u and u can return it and then when u get the cash back u can just bring it by or u can take it off my next purchase however u would like to do it | | |
| 2025-07-15 22:27:15 | | |
| | |
| | Ok |
| | 2025-07-15 22:28:29 |
| | |
| | |
| 2026-02-07 16:09:34 | | |
| | |
| Was u still coming by | | |
| 2026-02-07 22:01:15 | | |
| | |
| | Not until the screen arrives, remember? |
| | 2026-02-07 22:01:45 |
| | |
| Oh ok ty | | |
| 2026-02-07 22:01:56 | | |
| | |
| Did it come in | | |
| 2026-02-20 07:31:05 | | |
| | |
| | Not yet |
| | 2026-02-20 08:01:27 |
| | |
| How long did u say it usually takea | | |
| 2026-02-20 08:05:42 | | |
| | |
| | Usually a week, but lately it's been hit or miss. |
| | 2026-02-20 08:08:20 |
| | |
| And u ordered it on the 7th right | | |
| 2026-02-20 08:08:46 | | |
| | |
| | The 8th actually. |
| | 2026-02-20 08:10:27 |
| | |
| Did it come | | |
| 2026-02-21 10:02:42 | | |
| | |
| | Not yet |
| | 2026-02-21 10:03:04 |
| | |
| Has it came in the mail yet | | |
| 2026-03-02 01:35:52 | | |
| | |
| Hey im sorry to bother u has the screen came in the mail yet | | |
| 2026-03-02 09:25:26 | | |
| | |
| | not yet |
| | 2026-03-02 09:25:44 |
| | |
| Does it have an estimated arrival date | | |
| 2026-03-02 09:29:09 | | |
| | |
| | It did, but it didn't show up on the 27th. Now it says "moving through the network" whatever that means. FedEx is useless. |
| | 2026-03-02 09:30:21 |
| | |
| Ok yea I have no odea what that means | | |
| 2026-03-02 09:31:01 | | |
| | |
| Has it came yet | | |
| 2026-03-04 14:54:33 | | |
| | |
| I feel like something maybe wrong cause u ordered it the 8th its been almost a whole month | | |
| 2026-03-04 14:55:11 | | |
| | |
| | I agree. But I don't know what to do about it. I can do a chargeback for the purchase but that doesn't get you a new screen. |
| | 2026-03-04 14:56:30 |
| | |
| Any place u can get it from faster? | | |
| 2026-03-04 14:57:15 | | |
| | |
| Maybe a reorder with an overnight or express shipping option? | | |
| 2026-03-04 14:57:39 | | |
| | |
| | I can do that, but it's gonna jack the screen price up to $200 |
| | 2026-03-04 15:01:12 |
| | |
| What is the normal price? | | |
| 2026-03-04 15:01:50 | | |
| | |
| | $130 |
| | 2026-03-04 15:03:18 |
| | |
| Is that for the screen and repair together or just for the screen | | |
| 2026-03-04 15:03:51 | | |
| | |
| | Just the part. Labor is $75 either way. |
| | 2026-03-04 15:04:27 |
| | |
| Oh ok so u can put a reorder in for regular price | | |
| 2026-03-04 15:04:54 | | |
| | |
| For 130? | | |
| 2026-03-04 15:04:58 | | |
| | |
| | I can. |
| | 2026-03-04 15:05:57 |
| | |
| Can u please my husband uses his phone for everything for his job and its causing issues | | |
| 2026-03-04 15:07:25 | | |
| | |
| Hes missing alot of stuff bc everything is in that phone schedules n all | | |
| 2026-03-04 15:07:44 | | |
| | |
| | ok. I just reordered it. |
| | 2026-03-04 15:09:15 |
| | |
| What is the estimated arrival | | |
| 2026-03-04 15:09:37 | | |
| | |
| | It says 3-4 days. But it said that last time too🤷♂️ |
| | 2026-03-04 15:10:29 |
| | |
| Ok thank u so much ill check back with u | | |
| 2026-03-04 15:11:17 | | |
| | |
| | 👍 |
| | 2026-03-04 15:11:30 |
| | |
| | The screen arrived. When can I pickup the phone? |
| | 2026-03-13 20:37:55 |
| | |
| Hey the screen keeps freezing up on the iPhone 16 pro max that u just fixed and then angelina the iPhone 15 pro max got dropped in the water can u order what u have to for the water damage please we will be back Sunday | | |
| 2026-04-03 03:44:27 | | |
| | |
| | The screen freezing seems to be something Apple does when you replace the screen with an aftermarket display now. I don't know how to prevent it. |
| | 2026-04-03 07:43:26 |
| | |
| Can u redo it | | |
| 2026-04-03 09:39:23 | | |
| | |
| Or what should I do cause that cost 210$ and it wont work | | |
| 2026-04-03 09:39:44 | | |
| | |
| Hey did those parts come in for the iphone | | |
| 2026-05-07 12:15:18 | | |
| | |
| +12769643109 |
| Good afternoon. I am unable to connect to KNL's Remote Desktop. Can you please help with this. | | |
| 2025-03-21 14:49:39 | | |
| | |
| | Ok stand by. |
| | 2025-03-21 15:01:21 |
| | |
| | It looks like the laptop may have been turned off, but they closed the office early today. Can you wait until Monday or do I need to get somebody in there this afternoon? |
| | 2025-03-21 15:06:32 |
| | |
| Ok. I guess we will just have to wait until Monday if there is no one there. | | |
| 2025-03-21 15:07:29 | | |
| | |
| Still can't get into KNL today. | | |
| 2025-03-24 11:20:48 | | |
| | |
| | Ok the laptop is powered up. It shut down while the power was out at some point. Sorry about the inconvenience. |
| | 2025-03-24 11:42:04 |
| | |
| Thank you. I am able to get in. | | |
| 2025-03-24 11:45:53 | | |
| | |
| | |
| 2025-04-16 08:54:46 | | |
| | |
| | |
| 2025-04-16 08:54:49 | | |
| | |
| | Thanks |
| | 2025-04-16 09:26:59 |
| | |
| Looks like screen sharing stopped. But we are still getting the same message. | | |
| 2025-04-16 09:30:44 | | |
| | |
| | |
| 2025-04-16 09:31:16 | | |
| | |
| | Yeah I am rebooting the server, and it kicked me off. One sec. |
| | 2025-04-16 09:31:28 |
| | |
| | Are you on a hotspot? |
| | 2025-04-16 09:35:14 |
| | |
| No. This is our private WiFi at our condo. | | |
| 2025-04-16 09:35:40 | | |
| | |
| | Ok, can you pull up quick assist again. ED2YE8 |
| | 2025-04-16 09:36:45 |
| | |
| | Can we reboot again? |
| | 2025-04-16 09:45:24 |
| | |
| Sure | | |
| 2025-04-16 09:45:33 | | |
| | |
| Still getting the same error. | | |
| 2025-04-16 09:48:15 | | |
| | |
| | |
| 2025-04-16 09:48:41 | | |
| | |
| | Do you have an antivirus app in that laptop? |
| | 2025-04-16 09:48:45 |
| | |
| McAfee. Same as I have always used. Whatever Windows provides. | | |
| 2025-04-16 09:49:56 | | |
| | |
| | Can you try disabling it temporarily? |
| | 2025-04-16 09:51:16 |
| | |
| Sure. But I'm not sure how to do that. Can you help | | |
| 2025-04-16 09:52:02 | | |
| | |
| | Yeah. ES0419 |
| | 2025-04-16 09:52:21 |
| | |
| | K8RB18 |
| | 2025-04-16 10:14:34 |
| | |
| | 0PWK2T |
| | 2025-04-16 10:27:19 |
| | |
| | 8RCFWA |
| | 2025-04-16 10:30:35 |
| | |
| Got updates from 2021 to do. So it might take a little while. | | |
| 2025-04-16 10:42:01 | | |
| | |
| | Yikes |
| | 2025-04-16 10:42:17 |
| | |
| Automatic updates wasn't turned on. 🤦🏼♀️ | | |
| 2025-04-16 10:42:19 | | |
| | |
| And it has Windows 10 | | |
| 2025-04-16 10:42:42 | | |
| | |
| We are getting there. 2 more updates. So sorry! We can work on this later today if you have something you need to do. | | |
| 2025-04-16 11:34:48 | | |
| | |
| | No worries. Just let me know when you're ready for a new code. |
| | 2025-04-16 11:35:30 |
| | |
| Can't get the last update to download on the desktop. So quick assist will not open. So we are just going to add it to Mike's laptop. So send a code whenever you are ready. | | |
| 2025-04-16 12:53:03 | | |
| | |
| | Ok. 2UEZJ4 |
| | 2025-04-16 12:53:52 |
| | |
| | Something seems to block certain ports from that address. I'm gonna try a different port range. |
| | 2025-04-16 12:58:09 |
| | |
| 👍🏻 | | |
| 2025-04-16 12:58:32 | | |
| | |
| | Can you approve admin access? |
| | 2025-04-16 12:59:20 |
| | |
| | "Quick question:
https://74.87.154.202:8443/
What comes up on your phone at that address?" |
| | 2025-04-16 13:49:50 |
| | |
| | |
| 2025-04-16 13:50:20 | | |
| | |
| | Ok, that's expected. But for reasons I'm completely unaware of it goes nowhere in the laptop. There must be an issue with the router. Do you know the admin login for the WiFi router? |
| | 2025-04-16 13:52:02 |
| | |
| | Actually it can't be the Wi-Fi. The phone is using the same WiFi, correct? |
| | 2025-04-16 13:52:53 |
| | |
| Yes | | |
| 2025-04-16 13:53:12 | | |
| | |
| Do you still need the router info? | | |
| 2025-04-16 13:56:01 | | |
| | |
| | No, this might be a security issue with the quick access tool. I'm gonna reboot the laptop, when it comes back try to Remote Desktop to address 74.87.154.202:8080 |
| | 2025-04-16 13:57:18 |
| | |
| Can you hook me up now. | | |
| 2025-04-17 12:04:21 | | |
| | |
| I'm in | | |
| 2025-04-17 12:15:20 | | |
| | |
| | Huzzah! Let me know when you get done so I can lock it down. |
| | 2025-04-17 12:16:00 |
| | |
| Yes sir. | | |
| 2025-04-17 12:16:32 | | |
| | |
| We are done. You can lock everything down. | | |
| 2025-04-17 15:57:11 | | |
| | |
| | Ok thanks. |
| | 2025-04-17 15:57:40 |
| | |
| Thank you. We really appreciate you. | | |
| 2025-04-17 15:57:53 | | |
| | |
| We are back in town. The VPN works on our desktops at the office but still no luck with the laptops. | | |
| 2025-04-21 09:52:11 | | |
| | |
| | Ok I'll come by and take a look. |
| | 2025-04-21 09:56:26 |
| | |
| I can get into the KnL today but I can not get into QB. It looks like it has lost the mapping. | | |
| 2025-05-01 13:27:44 | | |
| | |
| | Ok, let me check on that. |
| | 2025-05-01 13:31:13 |
| | |
| | The laptop is online now. You should be able to get in. |
| | 2025-05-02 10:20:03 |
| | |
| My son is working on a Wordpress website and is having an issue and is looking for someone that could impart some knowledge on the issue. Could you or would you be willing to talk with him about it? Or do you know anybody he could ask some questions too? | | |
| 2025-05-22 14:18:37 | | |
| | |
| | I could possibly, depending on his specific issue. |
| | 2025-05-22 14:21:34 |
| | |
| Is it ok if he gives you a call? | | |
| 2025-05-22 14:26:50 | | |
| | |
| | Absolutky! |
| | 2025-05-22 14:27:15 |
| | |
| | |
| | 2025-05-22 14:44:42 |
| | |
| I cannot get into KnL's QB today. | | |
| 2025-10-20 13:38:17 | | |
| | |
| | ok I'll take a look |
| | 2025-10-20 13:39:42 |
| | |
| | |
| 2025-10-20 14:58:18 | | |
| | |
| Still can't get in. But not sure which credentials I am suppose to be using here | | |
| 2025-10-20 14:58:28 | | |
| | |
| | I don't the login is the issue. The domain is not responding to the login request. I'm trying to figure out why. |
| | 2025-10-20 15:00:13 |
| | |
| Oh ok. I can get on their system. Just not QB | | |
| 2025-10-20 15:01:07 | | |
| | |
| | actually, you are getting kicked out when you try to access the quickbooks file. That's not a quickbooks login. It's complicated, but it shouldn't be asking for credentials at that point. |
| | 2025-10-20 15:02:58 |
| | |
| Is this you? | | |
| 2025-10-20 15:03:54 | | |
| | |
| | Do you mind to logout so I can try something else? |
| | 2025-10-20 15:03:55 |
| | |
| | |
| 2025-10-20 15:03:56 | | |
| | |
| | yes |
| | 2025-10-20 15:04:00 |
| | |
| I'm out | | |
| 2025-10-20 15:04:30 | | |
| | |
| | thanks |
| | 2025-10-20 15:04:39 |
| | |
| | Ok try it now. |
| | 2025-10-20 15:06:39 |
| | |
| Nope still asking the same thing. | | |
| 2025-10-20 15:09:14 | | |
| | |
| | |
| 2025-10-20 15:09:55 | | |
| | |
| | I was able to get the file to open at least far enough to as for the quickbooks login. So hopefully you should be good to go. Let me know as soon as you can if it's still giving you grief. |
| | 2025-10-21 07:28:28 |
| | |
| I am in. Italian threw me out once but I was able to log back in. | | |
| 2025-10-21 07:58:03 | | |
| | |
| +12769713996 |
| | Hi MaryAnn. After discussing the options, we decided we'd like to go ahead and give it try for a couple months and see how it goes. Do you want to get anything in writing? |
| | 2025-06-20 17:13:15 |
| | |
| "Hey Josh, I'm really glad about your decision. We will enjoy having you in our office! It's probably just good business for us to have a simple lease, just in case something were to happen to me, everything we have agreed on is in writing and there's no questions. I can look for a simple lease agreement online unless you may be able to find one.
Also, I will reach out to Young Life to see how quickly they can get their things out. Did you have a start date in mind?
Thanks, again and have a blessed weekend! " | | |
| 2025-06-20 17:21:05 | | |
| | |
| | I'm fine with July 1st if that's ok with you. If they need a little extra time to get the stuff moved it's not gonna bother me. |
| | 2025-06-20 17:22:32 |
| | |
| Perfect! I'll reach out to them and I should be able to let you know by Monday or Tuesday. | | |
| 2025-06-20 17:23:25 | | |
| | |
| | Sounds good. |
| | 2025-06-20 17:23:49 |
| | |
| Happy Sunday Josh, I have great news: Young Life can easily get their things out of the office this week! We can move forward with you having it beginning July 1st. I will talk with Phyllis tomorrow about a simple lease and I am certain that we can get something that is good for both of us. I'm looking forward to having you in what I believe is the nicest office building in town! Thanks and have a blessed day! | | |
| 2025-06-22 14:26:37 | | |
| | |
| | Outstanding! |
| | 2025-06-22 14:27:17 |
| | |
| Hey Josh, your office window will raise so you can put your sign on it. I am sorry for the confusion. | | |
| 2025-06-27 19:48:54 | | |
| | |
| | Oh ok! Thanks so much! |
| | 2025-06-27 19:49:48 |
| | |
| You are very welcome! | | |
| 2025-06-27 19:50:38 | | |
| | |
| "Hey Josh, I hope you and your family are doing well. I stopped by the office this evening and I'm not sure if the girls let you know that you do have a package here. I hope things are going well with your rental space here do not ever hesitate to reach out to me if you have any questions or concerns thanks so much and have a super blessed week.
" | | |
| 2025-09-02 19:22:35 | | |
| | |
| | Thanks Mary Anne. Phyllis let me know earlier. I have t had a chance to pick it up yet, my wife's car had a breakdown and I'm working on that. But thanks for the heads up! |
| | 2025-09-02 19:24:51 |
| | |
| Reacted ❤️ to “Thanks Mary Anne. Phyllis let me know earlier. I have t had a chance to pick it up yet, my wife's car had a breakdown and I'm working on that. But thanks for the heads up!” | | |
| 2025-09-02 19:25:44 | | |
| | |
| Hey Josh, happy Tuesday! I hope you're doing well! I know Phyllis let you know that you have a package at the office. I wanted to just remind you about your rent for September. I'm not concerned and will certainly not charge you a late fee. I just thought it may have slipped your mind and you may want to drop it off when you pick up your package. Thanks so much and have a super blessed day! | | |
| 2025-09-16 13:59:44 | | |
| | |
| | I'm so sorry MaryAnn! I went out of pocket for a project and the payment has been delayed. I should be able to get the rent to you by Friday at the latest. I'm struggling to figure out how it already managed to be the middle of September 🤣 |
| | 2025-09-16 14:03:24 |
| | |
| Absolutely no worries, Josh! I understand and am also struggling with how fast this entire year is flying by! 😳 | | |
| 2025-09-16 14:05:07 | | |
| | |
| I had sent a text message to you telling you that I wasn't going to bother you by calling as I knew you were trying to take care of a lot of things before you left but unfortunately, my message went to Mulco's land line (I have to change your contact information). Please take good care of yourself and enjoy your time off. Everything will be fine at the office. Thank you for taking care of my friend, Michele. | | |
| 2025-09-16 18:06:49 | | |
| | |
| Sorry, Josh, I just sent a message to you by mistake so I deleted it quickly 😳 | | |
| 2025-09-16 18:07:46 | | |
| | |
| | You might want check that number one more time. |
| | 2025-09-16 18:07:50 |
| | |
| Emphasized “You might want check that number one more time.” | | |
| 2025-09-16 18:08:01 | | |
| | |
| | no worries. |
| | 2025-09-16 18:08:10 |
| | |
| Reacted ❤️ to “no worries.” | | |
| 2025-09-16 18:10:24 | | |
| | |
| Good morning Josh, I hope you and your family are doing well! I wanted to see if you have a new keyboard for Linda's computer (thank you for letting her use yours). If you do, would you want to deduct the cost of her new keyboard from your rent for this month? I'm willing to do this type of exchange for equipment/services on months when we have needs. I hope this sounds good to you! Thanks so much and have a very blessed day! | | |
| 2025-10-21 09:35:32 | | |
| | |
| Good morning, I hope you and your family had a great Thanksgiving! Just checking with you about your Oct and Nov rent? Thanks so much and have a wonderful day! | | |
| 2025-12-03 10:00:29 | | |
| | |
| | I'm assuming that means the ACH payment for October never went through. I'm sorry. I was worried about that. I'm in Florida visiting family this week. I'll resolve it as soon as I get back. |
| | 2025-12-03 10:24:18 |
| | |
| Thanks, Josh. Have a safe trip back. | | |
| 2025-12-03 10:25:27 | | |
| | |
| "My apologizes, you paid cash on October 31st for October.
I meant to ask about Nov and Dec rent. We have not received any ACH payments. Thanks." | | |
| 2025-12-03 10:38:03 | | |
| | |
| Hey Josh, just checking to see if you can pay Nov and Dec rent. If you can at least pay Nov now, I will waive the late fee. Thanks for letting me know. | | |
| 2025-12-09 16:17:30 | | |
| | |
| Hey, I wasn't able to reach Linda for our account #, so please leave your money order for Nov in our drop box at the front door or on Linda's desk. Just let me know after you talk to your bank about the transfers that were set up that we didn't receive. | | |
| 2025-12-11 15:36:03 | | |
| | |
| | I'm on my way to the office to drop off the money order. It should be made out to crimson properties, correct? |
| | 2025-12-11 21:28:15 |
| | |
| | I placed the money order under Linda's keyboard. |
| | 2025-12-11 21:42:21 |
| | |
| Thanks, Josh! Sorry, I just saw your message. | | |
| 2025-12-11 21:44:16 | | |
| | |
| Hey Josh, thanks for dropping off the money order for your Nov rent. Can you pay your Dec rent this week? Thanks so much and have a blessed week! | | |
| 2025-12-15 17:10:53 | | |
| | |
| | Yes I should be able to. |
| | 2025-12-15 17:11:23 |
| | |
| Great, please just keep in touch. Thanks. | | |
| 2025-12-15 17:11:51 | | |
| | |
| Hey Josh, I hope your week is off to a great start! Linda is continuing to not receive emails from certain people. If you can look into this at your earliest convenience, I would really appreciate it. Thank you so much and have a blessed week! | | |
| 2026-02-16 14:51:57 | | |
| | |
| | Yes, ma'am. |
| | 2026-02-16 14:52:36 |
| | |
| Thank you! | | |
| 2026-02-16 14:53:16 | | |
| | |
| Thank you! | | |
| 2026-02-16 14:53:20 | | |
| | |
| Hey Josh, Happy Snowy Monday, just checking on the part for Linda's computer and your rent for March? Thanks! | | |
| 2026-03-16 15:56:35 | | |
| | |
| +16154997833 |
| Hello, This is Lori from ImageQuest. I am reaching out to you about ticket #18099231, so you have my number to make it easier for you to reach me. Thank you for your time assisting me with this issue for Adapt Health. Please confirm date and time as soon as possible so I can update the site. Thanks again!! | | |
| 2025-11-07 20:18:53 | | |
| | |
| Nevermind on confirming time and date, I see you already set it. Thanks again! | | |
| 2025-11-07 20:20:03 | | |
| | |
| oops.. looked at it wrong :) I will update their calendar on Mon on the expected time for you to arrive on Wed. :) | | |
| 2025-11-07 20:30:45 | | |
| | |
| Can you make sure to grab a speed test with someone on the wifi so I can share that with adapt. | | |
| 2025-11-12 17:17:09 | | |
| | |
| | Understood. |
| | 2025-11-12 17:17:36 |
| | |
| got it.. thank you! | | |
| 2025-11-12 17:37:55 | | |
| | |
| Hello Joshua.. how ya doing? | | |
| 2026-03-24 16:42:29 | | |
| | |
| We have a issue in Lebanon VA location and wondering if you are available to assist? | | |
| 2026-03-24 16:42:52 | | |
| | |
| 18854801 | | |
| 2026-03-24 16:43:05 | | |
| | |
| | let me take a look |
| | 2026-03-24 16:50:47 |
| | |
| 👍 | | |
| 2026-03-24 17:53:45 | | |
| | |
| | Yeah I can handle that. |
| | 2026-03-24 17:58:00 |
| | |
| perfect.. | | |
| 2026-03-24 18:02:46 | | |
| | |
| I assigned WO to you | | |
| 2026-03-25 15:56:33 | | |
| | |
| which day was you thinking? | | |
| 2026-03-25 15:56:49 | | |
| | |
| | I see that. I'm planning to go tomorrow afternoon. I have an early WO in NC but I can take care of this one in my way back. |
| | 2026-03-25 15:57:27 |
| | |
| sounds good | | |
| 2026-03-25 15:58:17 | | |
| | |
| can I put 1-2pm as a estimate time or does it need to be later? | | |
| 2026-03-25 16:02:34 | | |
| | |
| | That's probably fine, unless I run into some unforeseen problems in the morning I should be there by 1. If it starts to look like it's gonna how pear shaped, I'll reach out immediately to keep you updated. |
| | 2026-03-25 16:12:12 |
| | |
| sure thing.. sounds good .. thanks !! | | |
| 2026-03-25 16:13:44 | | |
| | |
| | Hey I just wanted to let you know, things are starting to look pear shaped after all. At this point I'm not completely sure when I will be able to get on site in Lebanon today, but I can definitely get there tomorrow. |
| | 2026-03-26 09:26:07 |
| | |
| Ok.. sounds good | | |
| 2026-03-26 09:34:08 | | |
| | |
| Just ping me when you have more of an idea and I will update them. Thanks! | | |
| 2026-03-26 09:34:32 | | |
| | |
| Hello Joshua! | | |
| 2026-03-26 19:02:31 | | |
| | |
| Just updated the WO for the new date | | |
| 2026-03-26 19:02:51 | | |
| | |
| | Hello |
| | 2026-03-26 19:02:53 |
| | |
| I am updating their calendar now.. idea of about what time you can make it? | | |
| 2026-03-26 19:03:11 | | |
| | |
| | Thank you. I spoke to the office manager and he said 1 in the afternoon would be best so I'm aiming for that. |
| | 2026-03-26 19:03:45 |
| | |
| sure thing.. I will get it locked in.. thanks for the update | | |
| 2026-03-26 19:04:18 | | |
| | |
| Good Morning | | |
| 2026-03-30 11:00:59 | | |
| | |
| I am looking at the picture for the MDF in Lebanon and wondering how we can clean this up and properly set it up. Since they have the shelf system in place, we can't install a rack but there is room for some smaller shelves.. | | |
| 2026-03-30 11:01:01 | | |
| | |
| | My recommendation would be to replace the patch rack above the shelves with a better network rack that could hold everything we need to mount. |
| | 2026-03-30 11:02:36 |
| | |
| is there enough room at the tope for a 6U? | | |
| 2026-03-30 11:03:17 | | |
| | |
| unless we can trim down that middle shelf support.. | | |
| 2026-03-30 11:04:00 | | |
| | |
| | No, but there's room for a 4u |
| | 2026-03-30 11:04:49 |
| | |
| this is normally our setup : Patch panel, switch, shelf for Firewall, PDU, and APC. Only thing missing in this pic is the cable management module. | | |
| 2026-03-30 11:08:18 | | |
| | |
| but I can get a rack with no bottom on it | | |
| 2026-03-30 11:08:48 | | |
| | |
| like this one https://www.cdw.com/product/startech-6u-wall-mount-rack-14in-deep-19-inch-wall-mount-network-rack-wa/1399555 | | |
| 2026-03-30 11:10:46 | | |
| | |
| but this is a 6u | | |
| 2026-03-30 11:10:49 | | |
| | |
| can't find a 4U.. just that one | | |
| 2026-03-30 11:13:33 | | |
| | |
| | What about this?
https://a.co/d/0dfbIXTq
On Amazon. |
| | 2026-03-30 11:15:46 |
| | |
| didnt load | | |
| 2026-03-30 11:16:16 | | |
| | |
| | I just don't think we even have 14 inches between that shelf and the ceiling. But we should be able to do 8. |
| | 2026-03-30 11:16:25 |
| | |
| I can not shop in Amazon but I can reimburse you if you want to pick one up | | |
| 2026-03-30 11:16:42 | | |
| | |
| | Ok, I can do that. |
| | 2026-03-30 11:17:07 |
| | |
| there is also shelf liners at Lowes you can get to put on the wired shelf to help support the ISP boxes.. if that helps | | |
| 2026-03-30 11:17:13 | | |
| | |
| I was thinking we could do half shelfs and tier them up but I prefer a rack. | | |
| 2026-03-30 11:17:29 | | |
| | |
| just want to get all that cabling cleaned up and everything nestled nice and neat for better support, troubleshooting and protection. | | |
| 2026-03-30 11:17:59 | | |
| | |
| https://www.lowes.com/pd/ClosetMaid-Shelf-Liner-16-in-x-8-Ft-for-Ventilated-Shelving/1002489906?store=&cm_mmc=shp-_-c-_-prd-_-bth-_-bng-_-CRP_SHP_PLA_BTH_Online_E-F-_-1002489906-_-Online-_-21038648391-_-&gclid=1538ceaaceb718e3980fa7605efac012&gclsrc=3p.ds&msclkid=1538ceaaceb718e3980fa7605efac012&utm_source=bing&utm_medium=cpc&utm_campaign=CRP_SHP_PLA_BTH_Online_E-F&utm_term=4585100935716271&utm_content=Closet%20%26%20Kitchen%20Organization | | |
| 2026-03-30 11:18:09 | | |
| | |
| I dont see a battery backup.. so I will need to order one. | | |
| 2026-03-30 11:18:37 | | |
| | |
| | We could wall mount the modem and firewall between the shelf mount verticals. |
| | 2026-03-30 11:18:47 |
| | |
| that works. | | |
| 2026-03-30 11:19:10 | | |
| | |
| apc is rack mountable.. | | |
| 2026-03-30 11:19:27 | | |
| | |
| so.. let me get those ordered.. | | |
| 2026-03-30 11:19:35 | | |
| | |
| I am not seeing a battery backup in the pics.. would there happen to be one on the floor? | | |
| 2026-03-30 11:20:47 | | |
| | |
| | I didn't see one. |
| | 2026-03-30 11:21:31 |
| | |
| ok.. I will order one. | | |
| 2026-03-30 11:21:42 | | |
| | |
| not sure how long it will take for switch to arrive since Viking Cloud takes forever lol but I will reach out as soon as I know its been received. | | |
| 2026-03-30 11:23:51 | | |
| | |
| | ok |
| | 2026-03-30 11:24:27 |
| | |
| Hello Joshua.. rack has arrived but no switch.. its on back order and not sure how long it will take. Can we get you out to at least get the room cleaned up and install the wall mount rack? | | |
| 2026-04-27 19:35:44 | | |
| | |
| I updated WO for this week | | |
| 2026-04-27 19:35:48 | | |
| | |
| | Ok, I may have move some things around to get on that. I'll let you know what I can swing. |
| | 2026-04-27 20:46:15 |
| | |
| Ok.. we can do next week if that works better | | |
| 2026-04-28 11:13:22 | | |
| | |
| | Ok, I'm working on something in Abingdon. If I can wrap it up shortly I'll have time to get it done today, but if not we might need to circle back next week. |
| | 2026-04-28 12:21:43 |
| | |
| morning.. I need to update your WO for Choice Respiratory.. so do you have some time to locked in a date/time for next week? | | |
| 2026-05-01 11:35:33 | | |
| | |
| | I can definitely get there first thing on Thursday. |
| | 2026-05-01 11:36:27 |
| | |
| perfect... I will update it now | | |
| 2026-05-01 11:37:13 | | |
| | |
| what time should I set it for? | | |
| 2026-05-01 11:37:30 | | |
| | |
| | What time do they open? |
| | 2026-05-01 11:38:16 |
| | |
| 830am - 5pm | | |
| 2026-05-01 11:39:08 | | |
| | |
| | I can be there by 9:00. |
| | 2026-05-01 11:39:33 |
| | |
| 👍 | | |
| 2026-05-01 11:39:45 | | |
| | |
| Good morning | | |
| 2026-05-08 12:41:30 | | |
| | |
| wanted to reach out and check in about how it went yesterday | | |
| 2026-05-08 12:41:57 | | |
| | |
| Adapt IT is inquring on the status | | |
| 2026-05-08 12:42:09 | | |
| | |
| | I had a few complications and wasn't able to complete the install. I'm finishing it up now. |
| | 2026-05-08 13:59:28 |
| | |
| Ok.. thank you | | |
| 2026-05-08 14:02:30 | | |
| | |
| +16319878478 |
| Hey Joshua...this is Brian from Moser Consulting. Figured I'd reach out just to see how things are going at the MXI site in Virginia for Arcwood. Any news? Thanks!! | | |
| 2026-04-15 16:20:44 | | |
| | |
| | Hi Brian. I did discover that the cat6 run for the wireless backup is going to exceed the length limit for cat6. I reached out to Andre to let him know we would probably need to move it to a different position. |
| | 2026-04-15 16:28:30 |
| | |
| Thanks, Joshua. Appreciate the info. The cell tower is on the south side of the building...do you have a better location? | | |
| 2026-04-15 16:33:29 | | |
| | |
| | I actually suggested mounting it on a pole, and mounting that on the north side of the building. That would make the cable run short enough and still keep a line of site on the cell tower. |
| | 2026-04-15 16:41:26 |
| | |
| Hey as long as we can see the cell tower and has a good line of sight I think we're good. It doesn't look like the cell towers too far so as long as it can see it I think it would be fine | | |
| 2026-04-15 16:42:51 | | |
| | |
| | Yeah that's what I figured. |
| | 2026-04-15 16:43:15 |
| | |
| So pretty much it would be above the roof line and be able to see the tower correct | | |
| 2026-04-15 16:43:20 | | |
| | |
| | Just a little bit above actually, the roof has a slight pitch and the peak runs east to west along the center line. |
| | 2026-04-15 16:44:38 |
| | |
| I like it. Let's plan on that. I'll let Arcwood know. Did everything go well with mounting that IDF rack and running the extension cord | | |
| 2026-04-15 16:46:32 | | |
| | |
| | Yeah, no issues with that |
| | 2026-04-15 16:47:09 |
| | |
| Awesome Good to hear. When the equipment gets mounted and powered up the ISP circuit should be there already And hopefully it's labeled | | |
| 2026-04-15 16:48:06 | | |
| | |
| | Yeah there's a cable modem that's not connected to anything. I assume that's what I'm looking for. |
| | 2026-04-15 16:49:11 |
| | |
| That's likely it. | | |
| 2026-04-15 16:58:24 | | |
| | |
| I'll double check the circuit info I have, but that sounds right. | | |
| 2026-04-15 16:58:39 | | |
| | |
| Good morning, Joshua. Hope you're doing well! So I did get info on the new circuit...it is Comcast and it's connected to a Technicolor router, model CGA4333COM and the MAC is 0CFE7BB6711E.
Do you think the new equipment will be powered up/connected today? Arcwood is asking as they want to verify the circuit and make sure the connection comes up. They're also asking about the cell backup. Just let me know
Thanks! | | |
| 2026-04-17 08:24:40 | | |
| | |
| | Hi Brian. I will get the new ISP connected today, and I have ordered the parts for the new mounting position of the wireless backup. Those parts won't arrive until next week, so I'm planning to complete the installation then. |
| | 2026-04-17 09:26:59 |
| | |
| Awesome. Thank you! | | |
| 2026-04-17 09:29:07 | | |
| | |
| | Hey Brian, I have the MDF connected to the new isp. I've run out of time to complete the fiber connection with the IDF. So I'm gonna need to finish that next week. Do you want me to connect the server here to the new switch? |
| | 2026-04-17 15:32:49 |
| | |
| So the ISP is connected to the SD Wan device correct? And no...don't connect the server. We only needed the server at the main connected. | | |
| 2026-04-17 15:34:30 | | |
| | |
| | Yeah, I just double checked and realized I had the primary and backup swapped. The Comcast modem is connected to wan0 on SDW01. |
| | 2026-04-17 15:37:05 |
| | |
| Awesome....one thing...I don't see a backup on the diagram. I see the main/new on Wan0 and the cell backup on Wan1. | | |
| 2026-04-17 15:41:16 | | |
| | |
| | I find that statement confusing. |
| | 2026-04-17 15:42:14 |
| | |
| The backup is the cellular per the diagram I have. | | |
| 2026-04-17 15:43:20 | | |
| | |
| | Yeah |
| | 2026-04-17 15:43:39 |
| | |
| | |
| 2026-04-17 15:43:50 | | |
| | |
| | I have that. I'm confused by the statement that you don't see a backup, immediately followed by describing the backup. |
| | 2026-04-17 15:45:04 |
| | |
| Sorry...I meant backup circuit...like a 2nd isp | | |
| 2026-04-17 15:47:40 | | |
| | |
| Yeah...I can see how that was confusing! | | |
| 2026-04-17 15:48:18 | | |
| | |
| | Ok, so we're on the same page? |
| | 2026-04-17 15:48:44 |
| | |
| Yep! Sorry about that | | |
| 2026-04-17 15:49:49 | | |
| | |
| | cool. I'll be coming back to get the IDF online and mount the cell backup next week. Probably Thursday. |
| | 2026-04-17 15:50:56 |
| | |
| | For the time I have left today I'm gonna try to get the APs 2 and 3 connected. |
| | 2026-04-17 15:51:45 |
| | |
| Ah.. thought you'd be back Monday. Let Andre know as well. I presume you'll still need a lift there, so coordinate that with him as he's been handling that. | | |
| 2026-04-17 15:54:16 | | |
| | |
| | They actually have a lift at this site. It's not in the best shape, but should be adequate for the purpose. |
| | 2026-04-17 16:00:07 |
| | |
| We were told they didn't have one. Sheesh. Good to know...just be careful on it if it's not in great shape | | |
| 2026-04-17 16:02:08 | | |
| | |
| | Will do. |
| | 2026-04-17 16:23:56 |
| | |
| Hey Joshua. Just wanted to check in and see how things are going at the site today. Any issues? | | |
| 2026-04-23 13:46:13 | | |
| | |
| | I am making progress. Not a quickly as I hoped, but it's moving. |
| | 2026-04-23 13:48:48 |
| | |
| Progress is good. Let me know if you run into any roadblocks or major issues. | | |
| 2026-04-23 13:49:51 | | |
| | |
| | Ok, we're trying to troubleshoot an issue with their lift. The cage controls stopped working. You can only run it from the ground |
| | 2026-04-23 13:54:34 |
| | |
| Oh no....you did say it wasn't great. Guess we know now why. | | |
| 2026-04-23 13:56:20 | | |
| | |
| Morning, Joshua. Any luck with the lift? | | |
| 2026-04-24 08:27:05 | | |
| | |
| | We were able to get the lift working. I also managed to isolate and correct the issue with the conduit that was preventing me from completing the fiber pull. The fiber has been pulled and the cable for the outdoor cell backup as well. I ran out of time to get them terminated however, so I will be back to complete that Monday. |
| | 2026-04-24 08:29:33 |
| | |
| Well that's good news. So you're not there today? Just need to let our client know. | | |
| 2026-04-24 08:30:34 | | |
| | |
| And thanks for the update. Do you think this will be done on Monday? | | |
| 2026-04-24 08:31:16 | | |
| | |
| | No I have other work on the other side of the state that's scheduled for today. I will definitely have it completed by the end of next week, but it probably won't be done entirely on Monday. |
| | 2026-04-24 08:33:53 |
| | |
| Hi, Josh. Andre said you'd be back at the site today. Are you there now and if not, what is your ETA? Thanks! | | |
| 2026-04-30 11:37:37 | | |
| | |
| | I'm here now. |
| | 2026-04-30 11:38:08 |
| | |
| Perfect. Thanks!! | | |
| 2026-04-30 11:38:23 | | |
| | |
| Hey Josh. I presume you have left the site (unsure if Jeff was able to stay late today) but wanted to check in and see how things went and if anything is still outstanding there. | | |
| 2026-04-30 16:48:27 | | |
| | |
| | Hey Brian. Jeff did have to leave at 4:30, but I did manage to get all the new hardware connected, and online. I'm still going back tomorrow because I still haven't finished rerunning the Ethernet for the existing cameras on unmanaged switches. |
| | 2026-04-30 17:39:29 |
| | |
| Awesome. I'll have Jody at Arcwood verify the APs and cell backup. Great news. | | |
| 2026-04-30 17:44:59 | | |
| | |
| | 👍 |
| | 2026-04-30 17:45:21 |
| | |
| Hey Josh. Just wanted to let you know that Jody can see the APs and cell backup. So great news there.
Jody did just message me saying a rack mount PDU was sent there and was delivered and was wondering if you'd be able to put it in the office rack connect the devices to it and then connect it to power.
He also mentioned that everything is offline there...are they having power issues? | | |
| 2026-05-01 14:15:51 | | |
| | |
| And sorry for last minute ask...I just learned about it 5 minutes ago | | |
| 2026-05-01 14:17:40 | | |
| | |
| | Thanks for the update, I did see the new PDU and I'm taking the opportunity to install it and clean up the cabling in the rack, so that's why the switch is down at the moment. It'll be back online shortly. |
| | 2026-05-01 14:19:29 |
| | |
| Awesome...thank you so much | | |
| 2026-05-01 14:19:53 | | |
| | |
| Hey Josh. I know you're back at the site this afternoon. Jody reached out to me saying he was seeing APs 2, 3 and 4 connected to the MDF switch and how come #1 wasn't. If it's not a huge undertaking, is it possible to swap #1 and #4? And can you just notate where each AP is installed? Thanks! | | |
| 2026-05-04 12:43:04 | | |
| | |
| | Hi Brian. I installed the APs in accordance with the documentation. The AP label AP01 is installed in the training room and connected to the MDF switch. It seems to me that the labels may have been mixed up at some point, but I would think that renaming them on the management side would be more practical than removing, relabeling, and reinstalling them. |
| | 2026-05-04 14:28:18 |
| | |
| Thanks, Josh. I'll pass that along to Jody. | | |
| 2026-05-04 14:31:10 | | |
| | |
| Sounds like the label for 1 and 4 got mixed up | | |
| 2026-05-04 14:31:40 | | |
| | |
| Not on you, of course! | | |
| 2026-05-04 14:32:02 | | |
| | |
| Hey Josh. Carolyn asked me to reach out to you about the cabling at the main office on Old Trail road. In the scope there was a line to identify unmanaged switches and replace with structured cabling. My engineer is on site for the physical cutover and found a switch on the floor in the main office that doesn't have cabling run. | | |
| 2026-05-15 17:57:23 | | |
| | |
| | |
| 2026-05-15 17:59:11 | | |
| | |
| | The scope included creating new runs for the cameras that were connected via unmanaged switches. Those were done. |
| | 2026-05-15 17:59:52 |
| | |
| Yes...but in the scope we sent to NAN, there is a line to identify the unmanaged switches and run structured cabling. | | |
| 2026-05-15 18:01:16 | | |
| | |
| I'm not sure what was communicated to you | | |
| 2026-05-15 18:01:56 | | |
| | |
| For the overall scope. | | |
| 2026-05-15 18:02:03 | | |
| | |
| But it's in our scope requirements that we signed off of with NAN. | | |
| 2026-05-15 18:02:34 | | |
| | |
| Hey Josh. Are you still at the site? Jeremiah said you left...just wanted to check. Thanks! | | |
| 2026-05-20 20:10:34 | | |
| | |
| Hey Josh. Are you still at the site? Or is everything finished (outside the maintenance trailer)? Please let me know. Thanks. | | |
| 2026-05-20 20:48:52 | | |
| | |
| So, Jeremiah thought you left for the night and he left. Sorry about that. Did you leave anything in the main office of do you have everything with you? | | |
| 2026-05-20 21:09:48 | | |
| | |
| | No I got everything out of the office, because I figured they'd leave without telling me. |
| | 2026-05-20 21:12:39 |
| | |
| Ok...glad you have everything. Thanks again. | | |
| 2026-05-20 21:14:14 | | |
| | |
| | I got the new drops in the warehouse, and added the patch panel. But the maintenance building is locked and nobody had a key. So the extra ports in there will have to wait until I can get back |
| | 2026-05-20 21:14:21 |
| | |
| Thank you. Appreciate it. Yeah...heard about the trailer. Can't believe it was locked up and nobody could open it. | | |
| 2026-05-20 21:16:41 | | |
| | |
| | Par for the course, chaos wise. |
| | 2026-05-20 21:17:29 |
| | |
| Yes sir...100% | | |
| 2026-05-20 21:18:26 | | |
| | |
| +17036384100 |
| Hi, Josh. Mike DiNatale with North Atlantic Networks. Sorry to bother you on a Sunday but we really need your help. Can you give me a call please? | | |
| 2026-05-17 11:50:00 | | |
| | |
| I was told you could potentially go back on wednesday?I'd like to lock that in please. | | |
| 2026-05-17 14:44:18 | | |
| | |
| | I can be there at about 12 on Wednesday. How much time would I have to complete the work needed? |
| | 2026-05-17 14:45:35 |
| | |
| Hey thanks for getting back to me. I would hope as much as you need but I will find out. There are quite a few home runs needs to be done and terminated. If you can get there earlier we'll make sure you are paid well for your time. Happy to discuss but we want to make this happen and are willing to make it work however we need to. In fact if there's any chance you can give us tomorrow I can definitely make it well worth your trip! | | |
| 2026-05-17 14:48:47 | | |
| | |
| I pay well lol | | |
| 2026-05-17 14:49:34 | | |
| | |
| Extra $1k to go tomorrow... | | |
| 2026-05-17 14:50:47 | | |
| | |
| | I have a client who has been waiting for nearly a month for me to start their project. I will have to check with them to see if they will let me push them back again. |
| | 2026-05-17 14:59:56 |
| | |
| | How many home runs are still needed? |
| | 2026-05-17 15:00:20 |
| | |
| I think its like 20 maybe 25. Each device plugged until those little chips switches needs its own home run to the patch panel and needs its own jack or port in the wall. Some in one and most in the other building. | | |
| 2026-05-17 15:01:46 | | |
| | |
| Make it $1500 bonus if you can go tomorrow. | | |
| 2026-05-17 15:02:24 | | |
| | |
| | Are we still talking about stone mill dr? |
| | 2026-05-17 15:04:52 |
| | |
| If you could let me know ASAP it would be greatly appreciated. I am not close by but I am also in VA. Up in Winchester | | |
| 2026-05-17 15:05:08 | | |
| | |
| Yes and the other building a few minutes away. Both. | | |
| 2026-05-17 15:05:44 | | |
| | |
| | Do you have any information on the location and distances of the runs you're asking for? |
| | 2026-05-17 15:06:54 |
| | |
| I was told it was in the original scope and none are more than 100 feet give or take. | | |
| 2026-05-17 15:17:04 | | |
| | |
| The basic list is
Address #1
MXI Environmental Service
26319 Old Trail Road, Abingdon, VA, 24210
Switch #1 – 2 drops (Main Office Building)
Switch #2 - 4 drops (Shop building – switch is under shelf)
Switch #3 – 2 drops (Main Office Building)
Switch #4 – 1 drop (Main Office Building)
Switch #5 – 3 drops (Main Office Building)
Switch #6 – 3 drops (Main Office Building)
Also found a dead cable at the site and another that need to be cleaned up.
Jeff Titus is the local contact that can assist with any guidance for these drops. He can be reached at 317-413-0895
Jeff estimates the runs would be no more than 100 feet.
The ceiling in the main office is solid (drywall) but there is an attic above for running the cables.
Address #2
MXI Environmental Service
250 Stone Mill Road SW, Abingdon, VA 24210 (their website shows the address as 290 Stone Mill Drive, Abingdon, VA 24210).
Switch #1 – 3 Drops
Switch #2 – 3 Drops
I was also informed that they do need 4 drops in the break room as well.
This location has a drop ceiling in the office area for the running of the cables.
All drops at both locations will need to be terminated at each location into a network port where the devices are as well as into the patch panel in the network rack. | | |
| 2026-05-17 15:18:02 | | |
| | |
| | I was informed that were no unmanaged switches in the old trail site, and that the only unmanaged switches at the stone mill site were in the warehouse. The only runs in the offices were AP runs. |
| | 2026-05-17 15:22:28 |
| | |
| The onsite contact Jeff from our partner (Moser) not the end client can help confirm onsite. | | |
| 2026-05-17 15:23:32 | | |
| | |
| The list above was form this morning. | | |
| 2026-05-17 15:23:50 | | |
| | |
| | There's no possible way I can complete that much work in a day. Especially given the time constraints and the fact that the office is staffed while I'm supposed to do this work. |
| | 2026-05-17 15:25:05 |
| | |
| I know. You think two? | | |
| 2026-05-17 15:25:44 | | |
| | |
| You tell me what you need | | |
| 2026-05-17 15:25:58 | | |
| | |
| I will also fly someone down to be your helper.For both or whatever you need | | |
| 2026-05-17 15:26:20 | | |
| | |
| | I need access to the offices after hours. I can't be trying to tiptoe around people when they are trying to do their job. |
| | 2026-05-17 15:26:50 |
| | |
| Let me see if I can arrange that. How long which days etc.? | | |
| 2026-05-17 15:27:29 | | |
| | |
| | Give me a few minutes and I can give you an answer. |
| | 2026-05-17 15:44:21 |
| | |
| | Can I get that $1500 bonus in writing? |
| | 2026-05-17 15:47:21 |
| | |
| If we proceed then absolutely. | | |
| 2026-05-17 15:51:25 | | |
| | |
| | I’ve got a helper available tomorrow and Wednesday. I have very limited time on Tuesday and there’s nothing I can do to alter it, but I can give you 8-5 tomorrow with my helper at stone mill, we should be able to address all the network drops there during regular hours. Wednesday afternoon we can go to Old trail rd and we would need access to the office overnight. |
| | 2026-05-17 15:55:27 |
| | |
| | If we're not able to complete anything we can come back Friday to pick up the slack. |
| | 2026-05-17 15:56:03 |
| | |
| What would be the cost for the job overall you think? Just ballpark. Plus the 1500... so I can get approval. | | |
| 2026-05-17 16:00:20 | | |
| | |
| | I'm looking at $1800 in labor and materials so $3300 total. |
| | 2026-05-17 16:01:59 |
| | |
| 3200 ish including the bonus? Just confirming. It's been a long day lol | | |
| 2026-05-17 16:03:05 | | |
| | |
| | Yes that includes the bonus. |
| | 2026-05-17 16:03:47 |
| | |
| Got it. Deal. | | |
| 2026-05-17 16:05:59 | | |
| | |
| Let me get final approval. Give me an hour. | | |
| 2026-05-17 16:07:27 | | |
| | |
| Ok we are good to proceed. | | |
| 2026-05-17 16:27:06 | | |
| | |
| I do need final approval from the client which I should have soon as well. | | |
| 2026-05-17 16:28:56 | | |
| | |
| Looks like they may have worked something out for after tomorrow. How much to get just tomorrow done for whatever you can? Bonus still intact. | | |
| 2026-05-17 17:12:29 | | |
| | |
| | $900 should cover labor and materials for Stone Mill, so $2400 total. |
| | 2026-05-17 17:14:57 |
| | |
| Honestly not sure what they'll need be the morning I guess they have someone from Grsnite out there. Trying to work it out. Sorry for the back and forth. | | |
| 2026-05-17 17:17:04 | | |
| | |
| Ok just tomorrow please. | | |
| 2026-05-17 17:29:00 | | |
| | |
| Shit maybe both days. Sigh. | | |
| 2026-05-17 17:29:31 | | |
| | |
| | You are not inspiring confidence. |
| | 2026-05-17 17:41:17 |
| | |
| I will pay for both days even though the possibility exists Wednesday may not end up being needed. | | |
| 2026-05-17 17:54:13 | | |
| | |
| So the original plan and pricing is approved. | | |
| 2026-05-17 17:54:23 | | |
| | |
| | Ok, do you have my email? |
| | 2026-05-17 17:54:47 |
| | |
| I do not but I am sure my team does. But ill take it now if you don't mind. | | |
| 2026-05-17 17:55:41 | | |
| | |
| | josh@icemantechsolutions.com |
| | 2026-05-17 17:56:15 |
| | |
| 👍 to “ josh@icemantechsolutions.com ” | | |
| 2026-05-17 17:56:30 | | |
| | |
| Dig the company name btw! | | |
| 2026-05-17 17:56:45 | | |
| | |
| | Can you send a sow with the agreed rate? |
| | 2026-05-17 17:57:02 |
| | |
| Probably won't be before the morning. I have been trying to manage this while traveling so I won't be in a place to do that until tomorrow morning....
I can send you an email staring the requested days and rate we discussed now it just won't be a formal document since I have to do it via mobile. | | |
| 2026-05-17 17:59:28 | | |
| | |
| | That's fine for now. I just don't want to have pissed off another client for no good reason. |
| | 2026-05-17 18:00:21 |
| | |
| I get it. I assure you we will stand by our word. And will prove that. | | |
| 2026-05-17 18:01:10 | | |
| | |
| Good morning. All set for this morning? Any issues so far or arrival time issues? | | |
| 2026-05-18 07:53:07 | | |
| | |
| Hello. Just checking in to see how things are going. Assume you'll let us know vis email, etc. when you're done for the day? | | |
| 2026-05-20 20:02:47 | | |
| | |
| | Yes sir. |
| | 2026-05-20 20:03:16 |
| | |
| Thanks. Appreciate your help this week | | |
| 2026-05-20 20:10:46 | | |
| | |
| +17176581548 |
| | Hi Greg, this is Josh. I just wanted to make sure you got the email I sent. |
| | 2025-06-20 13:41:31 |
| | |
| I did receive it. It took me a while to open up emails here. Data is very bad. Did you figure in labor for the camera install? | | |
| 2025-06-20 14:19:48 | | |
| | |
| | Yes sir, it's all included. |
| | 2025-06-20 14:20:30 |
| | |
| Sounds good. Send me an invoice for half, and I will get you a deposit out. | | |
| 2025-06-20 14:25:28 | | |
| | |
| | I sent the invoice for payment. Thanks. |
| | 2025-06-20 14:39:10 |
| | |
| 👍 | | |
| 2025-06-20 14:40:54 | | |
| | |
| "Hi Josh,
I will get that check out to you tomorrow. I will be down Wdnesday thru Friday this week. Please invoice to:
Old Forge Mountain Properties LLC.
Also, please have your insurer send the COI in the name of:
Old Forge Mountain Properties, LLC
5229 Old Forge rd
Fayetteville, PA 17222
ggmiller1@comcast.net
Thanks,
Greg" | | |
| 2025-06-22 19:59:46 | | |
| | |
| | Do you want me to rescind the current invoice and create one for that company? |
| | 2025-06-22 20:15:47 |
| | |
| | And the COI should be in your inbox now. |
| | 2025-06-22 20:21:51 |
| | |
| Got it | | |
| 2025-06-22 20:31:29 | | |
| | |
| "Sure. That will work on invoice. I did receive COI.
Tks again." | | |
| 2025-06-23 07:00:02 | | |
| | |
| | Done. |
| | 2025-06-23 08:27:04 |
| | |
| | Good morning Greg! I haven't heard anything since I sent the new invoice on Monday, so I just wanted to make sure that there wasn't anything you were waiting for from me. I don't want to do anything to hold you up. |
| | 2025-06-26 06:57:42 |
| | |
| "All is good. Sent check out Monday. I would think you should have it today.
Thanks" | | |
| 2025-06-26 07:47:43 | | |
| | |
| | Ok, it came. I can come up tomorrow afternoon and get the starlink installed. It'll be best to do that while you're there, so I can make sure you've got the app downloaded and set up on your account. |
| | 2025-06-26 12:52:26 |
| | |
| Sounds good. We are here. | | |
| 2025-06-26 13:00:53 | | |
| | |
| | Hey Greg, I'm headed your way to get the starlink installed. What's the lock box combination for the gate? |
| | 2025-06-27 10:59:07 |
| | |
| 4570. It should be unlocked. Close it behind you. | | |
| 2025-06-27 12:16:50 | | |
| | |
| | Hey Greg, I wanted to give you a heads up. I got tracking info for the cameras and it says they won't be delivered until the 7th. When do you expect your next visit will be? |
| | 2025-06-30 13:46:50 |
| | |
| "I am gonna be there later this week
Probably won't make it down next week.
Going on vacation. I can give you lock box code or have Bill open gate for you or wait til end of the month when we get back." | | |
| 2025-06-30 14:21:10 | | |
| | |
| | I don't mind doing it when you're not here, if it's ok with you. I will need to get inside the cabin though. |
| | 2025-06-30 14:22:30 |
| | |
| Yes. Gate lock box code is 4570. There is a house key underneath the porch hanging on a screw between the floor joists to the left of the stairs. | | |
| 2025-06-30 16:20:53 | | |
| | |
| | Ok, I'll get the cameras installed as soon as I can, and I'll send you the info about how to access them from your phone. |
| | 2025-06-30 16:22:09 |
| | |
| Sounds good. No hurry. | | |
| 2025-06-30 18:03:55 | | |
| | |
| | Hi Greg. I just wanted to let you know that I received all the parts for your camera system. I'll be headed to the cabin in the morning to get them installed. I'll send you the login info so you can view the cameras as soon as they are up. |
| | 2025-07-08 17:20:34 |
| | |
| "Sounds good. Be careful. If you have any climbing to do I can come at a later date and help you with that.
Please invoice me today. I will get payment out immediately. Gonna be out of town for a while and want to get you pd before I leave.
Thanks!" | | |
| 2025-07-09 06:44:43 | | |
| | |
| | Sounds good! Thanks. |
| | 2025-07-09 07:04:28 |
| | |
| Watch for bears. Lol | | |
| 2025-07-09 07:05:58 | | |
| | |
| | |
| 2025-07-09 07:06:02 | | |
| | |
| | Oh boy! I'll keep an eye peeled. |
| | 2025-07-09 07:07:09 |
| | |
| | "https://app.melio.com/melio/ar/meliome/pay/r/tGL4da-MtKNY
Here's the link. You can send an e-check right from you phone if you like." |
| | 2025-07-09 07:28:43 |
| | |
| Will do | | |
| 2025-07-09 08:10:49 | | |
| | |
| | When you get a second, can you please open the starlink app go to settings and under Wi-Fi settings turn on the switch that says "split 2.4ghz and 5ghz" networks. That needs to be enabled for the solar system to connect to Wi-Fi. |
| | 2025-07-09 11:00:02 |
| | |
| I tried. I got this message | | |
| 2025-07-09 11:02:53 | | |
| | |
| | |
| 2025-07-09 11:03:51 | | |
| | |
| | If you select Remote Starlink you should be able to manage the one at the cabin, remotely. |
| | 2025-07-09 11:07:21 |
| | |
| Would that be under settings? | | |
| 2025-07-09 11:14:04 | | |
| | |
| | It's the first button under the error message you got. |
| | 2025-07-09 11:14:59 |
| | |
| | Hit select starlink and select the highwall heaven location. |
| | 2025-07-09 11:15:45 |
| | |
| I think I got it? | | |
| 2025-07-09 11:17:02 | | |
| | |
| | Yeah, that looks good. Thanks. |
| | 2025-07-09 11:19:27 |
| | |
| Thank you. Sorry for my ignorance. As you know, tech is not my thing. | | |
| 2025-07-09 11:20:13 | | |
| | |
| | I understand completely. I appreciate your willingness to wade into the unfamiliar. On the plus side, your inverter is now connected to the internet. |
| | 2025-07-09 11:21:24 |
| | |
| That is good. | | |
| 2025-07-09 11:23:46 | | |
| | |
| | Where is the crawlspace access point? |
| | 2025-07-09 13:58:07 |
| | |
| Bedroom floor | | |
| 2025-07-09 14:30:02 | | |
| | |
| How you making out? You find access ok? | | |
| 2025-07-09 16:26:19 | | |
| | |
| | Yeah, it's going a bit slower than planned, working around the rain. But I'll get it done today. |
| | 2025-07-09 16:27:38 |
| | |
| "I will send a check in the morning.
I am used to ACH. Just account number and routing number.
I would have to go to the bank to get logged in thru plaid. We are leaving for Montana before the bank opens, so that won't work. I will send it from the post office.
Thanks
Greg" | | |
| 2025-07-09 20:14:14 | | |
| | |
| | |
| 2025-07-09 20:14:20 | | |
| | |
| | No worries. Sorry for the hassle. Have fun in Big Sky. |
| | 2025-07-09 20:15:28 |
| | |
| Thank you. You have a good day. | | |
| 2025-07-10 07:38:50 | | |
| | |
| Tried to load app directly. Security stuff on my phone wouldn't allow. Gonna try Google store | | |
| 2025-07-10 07:41:42 | | |
| | |
| "Got it. I can view. Let me know about motion detection if possible.
Tks again" | | |
| 2025-07-10 08:00:31 | | |
| | |
| "Hi Josh.
Looks good!
Looks like maybe a reflection on the west camera at night, though?
Thanks,
Greg" | | |
| 2025-07-10 22:18:07 | | |
| | |
| | |
| 2025-07-10 22:18:36 | | |
| | |
| | That's interesting. I'm not sure what's causing that. It doesn't seem like the reflector on the back seat of the tractor would be bright enough to cause a glare. I'll try to see what I can do about it. |
| | 2025-07-10 22:25:16 |
| | |
| Sounds good. Yeah, I'm not sure why it looks like a line down the middle. Other ones working well. | | |
| 2025-07-10 22:27:59 | | |
| | |
| | The apparent line is because those cameras each have 2 cameras pointed 90 degrees apart. The software stitches the images together so it looks seamless at a distance, but the close you get the more noticeable it is. That's how they get the 180 degree field of view at such high resolution. |
| | 2025-07-10 22:38:26 |
| | |
| Oh. Gotcha. | | |
| 2025-07-10 22:40:31 | | |
| | |
| | Greg, I can believe I'm so dense, but I think that the thing that's creating the glare in that camera is the infrared from the trail camera. It's staring straight at it. I'm gonna try to think of a way to correct that without giving up any visibility. I'll let you know. |
| | 2025-07-11 12:02:20 |
| | |
| Trail cam should only emit that when it is taking a picture. It hasn't taken many recently | | |
| 2025-07-11 12:58:30 | | |
| | |
| | It has a motion detector on it, doesn't it. That will need an IR source to detect motion in the dark. |
| | 2025-07-11 13:00:52 |
| | |
| Yes. I wasn't sure how that worked? | | |
| 2025-07-11 13:39:10 | | |
| | |
| | I'm gonna have to go down after dark and see if I can localize the source of the glare. If it's not the trail cam, I'll figure out where it's coming from and find a way to obscure it. If it is the trail cam, we might need to reposition one or both to prevent it. |
| | 2025-07-11 13:41:27 |
| | |
| "Hi Josh,
I saw you were working on the system the other day. I haven't looked at it night recently. I will be down tomorrow. I will see how it is doing at night.
Tks,
Greg" | | |
| 2025-07-22 12:37:52 | | |
| | |
| | With the rain and the fog it's been hard to tell. The last couple nights all the cameras have looked a bit foggy. But I've got a couple additional things to try if it doesn't clear up. |
| | 2025-07-22 12:39:47 |
| | |
| "Sounds good.
Tks!" | | |
| 2025-07-22 12:48:38 | | |
| | |
| "Hi Josh.
We are at the cabin. The only thing we can figure out is that somehow, the red lights may be reflecting towards each other, and the lens?" | | |
| 2025-07-23 22:12:44 | | |
| | |
| I did turn cell cam off. | | |
| 2025-07-23 22:24:17 | | |
| | |
| | Does it look at all like the plastic dome is clouded or fogged? |
| | 2025-07-23 22:32:12 |
| | |
| Not really. Maybe switch that camera to a different location to see if it is something in the camera. | | |
| 2025-07-24 06:18:46 | | |
| | |
| | I actually got another camera, so I'm gonna swap the whole thing out and see if that solves it. |
| | 2025-07-24 08:33:19 |
| | |
| Seems to be the only thing I can think of. We covered reflector on tractor and cell cam. That didn't seen to make a difference either. | | |
| 2025-07-24 08:36:25 | | |
| | |
| | I'm headed your way to swap out the camera. I will probably be there a quarter after 5. |
| | 2025-07-24 16:09:36 |
| | |
| "Ok. We are down at the food lion. Lock is off the gate.
Tks" | | |
| 2025-07-24 16:12:10 | | |
| | |
| | Ok, I swapped the camera. If it's still foggy tonight I can move it tomorrow and see if that works. If neither helps, I can add an external infrared spotlight and turn off the internal infrared leds, and see if that makes any difference. |
| | 2025-07-24 17:41:54 |
| | |
| "Thank you.
We will see." | | |
| 2025-07-24 18:16:58 | | |
| | |
| Looking good tonight. | | |
| 2025-07-24 21:20:39 | | |
| | |
| | Thank goodness. I was about to get frustrated. |
| | 2025-07-24 21:24:20 |
| | |
| That seemed to take care of it. | | |
| 2025-07-25 06:13:52 | | |
| | |
| "Hi Josh
I had to disconnect from the wifi here at the cabin and reconnect. Now I cannot get any video from the cameras. I tried to reconnect,but couldn't figure it out. Can you help me? Also, how's that manual coming along that you were going to send me?" | | |
| 2025-09-05 15:45:31 | | |
| | |
| "Thanks,
Greg" | | |
| 2025-09-05 15:45:48 | | |
| | |
| | Did you change the network ID or password? |
| | 2025-09-05 15:46:59 |
| | |
| No | | |
| 2025-09-05 16:59:38 | | |
| | |
| | Well I can come and troubleshoot the issue. It's difficult to say what might be holding you up from here. |
| | 2025-09-05 17:01:30 |
| | |
| "I did get back on. May have taken a little time to load
Thanks" | | |
| 2025-09-06 07:46:51 | | |
| | |
| | Ok, I'll track down that alert manual. |
| | 2025-09-06 08:49:29 |
| | |
| "Great!
Tks! Have a good weekend." | | |
| 2025-09-06 09:05:22 | | |
| | |
| "Good morning,
How are you making out on the manual? We have a few trespassers on trail cams. I should probably get alerts on my phone when they are triggered and know how to access
the video.
Thanks,
Greg
" | | |
| 2025-09-16 07:56:28 | | |
| | |
| | I'm sorry about that Greg. I don't have an android phone, so I wanted to get screenshots on an android so it would make sense when you saw it, but I dropped the ball and forgot to do that. |
| | 2025-09-16 17:46:18 |
| | |
| | In the meantime, here is a link to the online user guide. It's unfortunately very iPhone-centric, so it might be of less use to you than I'd prefer but it might help: https://support.reolink.com/hc/en-us/sections/360000782034-Basic-Operation-on-Reolink-App/ |
| | 2025-09-16 17:51:22 |
| | |
| Thanks. Sounds good. We will look at it. | | |
| 2025-09-16 20:04:15 | | |
| | |
| "Hi Josh.
I hope all is well.
I had a quick question. We turned off power for Frank to hang lighting fixtures. Now we are have trouble with xfiinity streaming. Do we need to reset anything?
Thanks,
Greg" | | |
| 2025-10-23 20:20:32 | | |
| | |
| | Probably not, as long as you're connected to WiFi. Have you done a Speedtest? |
| | 2025-10-23 20:22:32 |
| | |
| I just did. Not sure what to look for. | | |
| 2025-10-23 20:27:40 | | |
| | |
| | What was your download speed? |
| | 2025-10-23 20:28:16 |
| | |
| "From phone to router.
757 316" | | |
| 2025-10-23 20:29:43 | | |
| | |
| | is that in Mb/s or Kb/s? |
| | 2025-10-23 20:30:35 |
| | |
| Mb/s | | |
| 2025-10-23 20:30:59 | | |
| | |
| | then the issue probably with the streamer. Your speed should be more than adequate. |
| | 2025-10-23 20:31:40 |
| | |
| Ok. It has been working well, but last day or 2 doesn't seem to work. Maybe xfinity is having issues? | | |
| 2025-10-23 20:33:48 | | |
| | |
| | that's likely. There were some severe network failures this week and it impacted a lot of services. |
| | 2025-10-23 20:34:46 |
| | |
| Gotcha. Thanks for the info. I will see if it comes back on. | | |
| 2025-10-23 20:35:54 | | |
| | |
| It did come back today. | | |
| 2025-10-24 12:29:05 | | |
| | |
| | Oh good! |
| | 2025-10-24 12:37:49 |
| | |
| Tks again | | |
| 2025-10-24 12:42:48 | | |
| | |
| "Hi Josh.
That south camera seems to be doing the same thing the west camera was doing. Maybe moisture on the lens. Seems like only on left side. Please let me know your thoughts. I have an extension cord I think is yours also.
Thanks.
Greg" | | |
| 2025-10-27 16:44:26 | | |
| | |
| | |
| 2025-10-27 16:44:32 | | |
| | |
| | It could be moisture, but both lenses are inside the same dome, so if it was condensation on the interior, I would expect to see it in both cameras. Did it only start when the rain started? |
| | 2025-10-27 20:34:47 |
| | |
| You would think both lenses would. There is a lot of frost and condensation now. That cam is mounted to the outer board below drip edge. Maybe mount it to the rafter support further under the roof? | | |
| 2025-10-27 20:38:13 | | |
| | |
| | We could try that. |
| | 2025-10-27 20:39:08 |
| | |
| +17634757410 |
| Hello | | |
| 2026-03-17 14:53:05 | | |
| | |
| 👍 to “ Hello Joshua , this is Suchi from matrix NDI.I will be your bridge contact for 3/18 8am Arby's 1776 install. Please upon arrival and we'll cover first steps offline. ” | | |
| 2026-03-17 14:53:39 | | |
| | |
| | Will do |
| | 2026-03-17 14:54:23 |
| | |
| Good Morning please let me know once you are onsite | | |
| 2026-03-18 08:03:51 | | |
| | |
| | I'm onsite now |
| | 2026-03-18 08:04:17 |
| | |
| Thanks for letting me know | | |
| 2026-03-18 08:04:44 | | |
| | |
| | I'm not sure if there's anyone here. Do i have a local contact person? |
| | 2026-03-18 08:08:34 |
| | |
| Give it few min they might arrive | | |
| 2026-03-18 08:09:24 | | |
| | |
| i sthere any additional cars in the parking lot | | |
| 2026-03-18 08:09:37 | | |
| | |
| | there's an suv covered in ice that looks like it's been here all night. |
| | 2026-03-18 08:10:29 |
| | |
| haha | | |
| 2026-03-18 08:10:41 | | |
| | |
| then thats not the one | | |
| 2026-03-18 08:10:48 | | |
| | |
| will give it few min pls | | |
| 2026-03-18 08:10:57 | | |
| | |
| | Probably not. |
| | 2026-03-18 08:10:59 |
| | |
| | Still nobody here. What time do they usually arrive? |
| | 2026-03-18 08:48:06 |
| | |
| Opps thats long | | |
| 2026-03-18 08:48:35 | | |
| | |
| 1 Sec checking | | |
| 2026-03-18 08:48:42 | | |
| | |
| | Someone just pulled in. |
| | 2026-03-18 08:54:13 |
| | |
| Ok | | |
| 2026-03-18 08:54:27 | | |
| | |
| what is your local time pls | | |
| 2026-03-18 08:54:34 | | |
| | |
| | Do I still have time to complete the upgrade? 8:54 |
| | 2026-03-18 08:54:46 |
| | |
| yes you do | | |
| 2026-03-18 08:55:24 | | |
| | |
| | The manager was expecting me yesterday, there must have been some miscommunication. |
| | 2026-03-18 08:58:40 |
| | |
| opps | | |
| 2026-03-18 08:59:31 | | |
| | |
| | I have the firewall and the AP. Do I need to join the bridge? |
| | 2026-03-18 09:00:57 |
| | |
| Not required | | |
| 2026-03-18 09:01:18 | | |
| | |
| The manager was expecting me yesterday, there must have been some miscommunication. | | |
| 2026-03-18 09:01:26 | | |
| | |
| I will look in to this | | |
| 2026-03-18 09:01:34 | | |
| | |
| | |
| 2026-03-18 09:01:55 | | |
| | |
| | Ok everything is connected as specified. |
| | 2026-03-18 09:42:14 |
| | |
| Let me validate here ' | | |
| 2026-03-18 09:44:26 | | |
| | |
| | The cradlepoint is still looking for signal. |
| | 2026-03-18 09:44:56 |
| | |
| Pls let me know once its up | | |
| 2026-03-18 09:45:45 | | |
| | |
| | Looks like it's up now. |
| | 2026-03-18 09:46:10 |
| | |
| validating 1 sec pls | | |
| 2026-03-18 09:46:23 | | |
| | |
| | Do I need to reboot the cable modem as well? |
| | 2026-03-18 09:46:32 |
| | |
| Its all good now | | |
| 2026-03-18 09:47:07 | | |
| | |
| I think we should be good | | |
| 2026-03-18 09:47:16 | | |
| | |
| | ill get the pic uploaded and get sign off. Do you need anything else from me? |
| | 2026-03-18 09:48:06 |
| | |
| Nope that should be all | | |
| 2026-03-18 09:48:33 | | |
| | |
| Pls complete the Jot form and manager checklist pls submit here | | |
| 2026-03-18 09:48:48 | | |
| | |
| | Oh, it looks like the return shipping label isn't in the box. How do I get that? |
| | 2026-03-18 09:49:44 |
| | |
| No need to worry abt it pls leave the packed box with the manager | | |
| 2026-03-18 09:50:24 | | |
| | |
| | Ok |
| | 2026-03-18 09:51:29 |
| | |
| | Can you verify that the FreedomPays are showing online? |
| | 2026-03-18 10:04:54 |
| | |
| Freedom pays ? | | |
| 2026-03-18 10:08:03 | | |
| | |
| | It's in the checklist |
| | 2026-03-18 10:20:10 |
| | |
| | |
| 2026-03-18 10:23:36 | | |
| | |
| | I have the checklist. The last item before the manger signature is to confirm that FreedomPAYS is online. Whatever that means. |
| | 2026-03-18 10:25:03 |
| | |
| lol | | |
| 2026-03-18 10:25:21 | | |
| | |
| I will check | | |
| 2026-03-18 10:25:27 | | |
| | |
| If the manager does not know what Freedom Pay is, have them note it on the checklist and move on | | |
| 2026-03-18 10:34:33 | | |
| | |
| | ok |
| | 2026-03-18 10:34:47 |
| | |
| Pls let me know once all is done | | |
| 2026-03-18 10:49:05 | | |
| | |
| | I uploaded the pics to the WO. |
| | 2026-03-18 10:49:29 |
| | |
| I need to review before I release | | |
| 2026-03-18 10:49:40 | | |
| | |
| How abt the manager checklist form that needs to be sent here | | |
| 2026-03-18 10:49:54 | | |
| | |
| | I can send that but it will be coming from a different number. I can't send pictures from this number. |
| | 2026-03-18 10:50:46 |
| | |
| You just need to upload the Jot form in to the folder that you received thru email | | |
| 2026-03-18 10:51:27 | | |
| | |
| | The only email I got was the teams link and the pdfs. I don't know what a jot form is. |
| | 2026-03-18 10:53:10 |
| | |
| This one | | |
| 2026-03-18 10:54:47 | | |
| | |
| https://form.jotform.com/253364429162155 | | |
| 2026-03-18 10:54:49 | | |
| | |
| Where you able to complete it ? | | |
| 2026-03-18 11:08:06 | | |
| | |
| | The internet is down now. |
| | 2026-03-18 11:24:45 |
| | |
| | What is your name? |
| | 2026-03-18 11:35:47 |
| | |
| suchi | | |
| 2026-03-18 11:35:59 | | |
| | |
| | Ok I submitted the form. I'm sorry for the delay. The Manager WS went down and everyone freaked out. It turns out someone knocked out the Ethernet cable. |
| | 2026-03-18 11:37:58 |
| | |
| | Did it come through? |
| | 2026-03-18 11:41:32 |
| | |
| Oops Hope all is okay | | |
| 2026-03-18 11:42:30 | | |
| | |
| Let me check | | |
| 2026-03-18 11:42:33 | | |
| | |
| The above form I am not seeing yet Arbys Installation check list | | |
| 2026-03-18 11:52:35 | | |
| | |
| Can you send it here | | |
| 2026-03-18 11:52:39 | | |
| | |
| pls | | |
| 2026-03-18 11:52:41 | | |
| | |
| | As I already explained I cannot send pictures from this number. I sent them from my personal cell phone. 276-254-9512 |
| | 2026-03-18 11:53:58 |
| | |
| ahhh | | |
| 2026-03-18 11:54:20 | | |
| | |
| Now it makes sense lol | | |
| 2026-03-18 11:54:36 | | |
| | |
| I was wondering who is number was it | | |
| 2026-03-18 11:54:46 | | |
| | |
| We should be good | | |
| 2026-03-18 11:59:16 | | |
| | |
| You are good to go sir | | |
| 2026-03-18 12:00:15 | | |
| | |
| | thanks. |
| | 2026-03-18 12:00:28 |
| | |
| Your local time is 12 when you left ? | | |
| 2026-03-18 12:37:56 | | |
| | |
| | yes |
| | 2026-03-18 12:38:19 |
| | |
| Thank you | | |
| 2026-03-18 12:38:31 | | |
| | |
| +17813126161 |
| Please send the quotes to the following email address: Service@ThincForward.com | | |
| 2026-03-17 11:53:22 | | |
| | |
| Good morning Josh, I just sent you an email regarding the Abingdon quotes. The client is going to be signing off on these but before doing so they wanted to remove some equipment from the quotes. Can you please review my email and update your quotes asap. thanks! | | |
| 2026-03-26 10:25:31 | | |
| | |
| | yeah I'll take a look. |
| | 2026-03-26 10:26:08 |
| | |
| Hey Josh - I think we lost connection. Give me a call back when you can. Thanks Jamie | | |
| 2026-03-27 14:56:20 | | |
| | |
| Hey Josh, please give me a call asap to duscuss the materials for Abingdon. Thanks! | | |
| 2026-03-30 09:38:40 | | |
| | |
| Forgot to ask, where did you have the materials shipped. Yourself or the client site? | | |
| 2026-03-30 10:15:02 | | |
| | |
| | To me. |
| | 2026-03-30 10:15:26 |
| | |
| Hi Josh, Field Nation work order 18872936 has been routed to you for the Main Campus Abingdon location. When you have a moment, please review and accept asap. thanks! | | |
| 2026-03-30 16:50:53 | | |
| | |
| Hey Josh - question for the Main campus , The client just confirmed that you can use their scissor lift and only the boom lift will be needed. I just want to make sure you are ok with this plan and need to know how long you will need the lift for? Thanks | | |
| 2026-03-31 12:05:51 | | |
| | |
| | That's fine, it was my original plan. I will need it for at least Tuesday through Thursday. I probably won't need it before then, but I might need it Friday as well depending on how everything goes. |
| | 2026-03-31 12:08:07 |
| | |
| thanks Josh. The scissor lift for Main, can't be used at the Stone Mill site. Can you confirm the lift size you'll need for Stone Mill. thanks! | | |
| 2026-03-31 16:00:11 | | |
| | |
| | I think the 19' lift should work there. |
| | 2026-03-31 19:14:05 |
| | |
| Good morning, thanks Josh. I should have the Stone Mill WO to you today. Give me a call once you get to the Main site later this afternoon. | | |
| 2026-04-01 08:29:01 | | |
| | |
| | Will do! |
| | 2026-04-01 08:29:41 |
| | |
| | I'm onsite. |
| | 2026-04-01 11:48:07 |
| | |
| Thanks Josh. When you can please send me confirmation regarding the lift. Just want to be sure we secure whats needed. thanks! | | |
| 2026-04-01 11:48:51 | | |
| | |
| Hey Josh - can you please confirm if we can ship the materials to you directly for Stone Mill and if so, can you send me a shipping address. Thanks! | | |
| 2026-04-01 13:03:40 | | |
| | |
| | Yeah you can send them to 2094 Bandy Rd cedar bluff va 24609 |
| | 2026-04-01 13:04:39 |
| | |
| Thanks Josh. Just routed you the FN WO for the Stone Mill location. Please review and accept when you can. FN WO 18872982 | | |
| 2026-04-01 13:15:40 | | |
| | |
| | I'm checking out of the site. I got a string pulled in the pipe between the office and the garage. So we will be ready to pull fiber first thing on Monday. They are closed for the holiday on Friday, so I won't be coming by then. But I'm comfortable that we should be able to get everything handled in the window we have next week. |
| | 2026-04-01 17:15:08 |
| | |
| Fantastic, thanks Josh! | | |
| 2026-04-02 07:43:31 | | |
| | |
| Hey Josh, if you should have any questions while onsite please reach out to the project manager Meg on her cell 774-242-3310 | | |
| 2026-04-06 09:31:40 | | |
| | |
| Hey Josh - can you send me a brief status update on the Main Campus location. Our clients wants to know what we've been able to complete so far. Also, I wanted to follow up and see if the onsite contacts have assisted and removed some of the items out of your way? The account manager did reach out to see if they could get the site to comply. | | |
| 2026-04-07 15:39:14 | | |
| | |
| | We have wired the APs for the office and garage, we installed the rack in the garage, and ran fiber from the rack in the office to the rack in the garage. Tomorrow we plan to install the APs in the warehouse and run the fiber from the rack in the garage to the rack in the warehouse. We did get more cooperation today, and Austin the warehouse manager approached us to let us know if we needed any help getting things moved or space to work we should reach out to him. Thanks for reaching out about that, it should make things go smoother tomorrow. |
| | 2026-04-07 16:23:39 |
| | |
| Hey Josh, the client is asking for some completion images. Do you have any you can send me for now? I checked FN but didn't see any uploaded yet. thanks | | |
| 2026-04-08 11:43:31 | | |
| | |
| Just circling back to see if you got my text? | | |
| 2026-04-08 13:37:20 | | |
| | |
| | Sorry, just stopped for lunch. I'll get some pics before we leave this evening and upload them to field nation. |
| | 2026-04-08 13:38:29 |
| | |
| Good morning Josh, Just checking in to see what time you will be onsite this morning. I didn't see you checked in on FN yet. thanks! | | |
| 2026-04-09 09:24:21 | | |
| | |
| Hey Josh - The client just passed us the following info. Sending it your way for review:
Here is the completion notice for the ISP circuit at the Main location. They will NOT have cellular backup there, but we will need this connected to the SDWAN as ISP1 (wan2 RJ45 port). ISP is âPointâ
Service Details:
Equipment: ONT/ONU
Equip Model: Calix
Serial Number: CXNK007BCC80
Handoff: Electrical RJ45 | | |
| 2026-04-09 10:58:59 | | |
| | |
| Hey Josh, I dont see you checked in on FN at the Main location, what time are you planning on being there today so I can update the WO for you. | | |
| 2026-04-10 10:47:49 | | |
| | |
| | Sorry, just forgot to check in when I arrived. |
| | 2026-04-10 10:49:00 |
| | |
| NP, what time did you get there? | | |
| 2026-04-10 10:50:21 | | |
| | |
| | just before 10:00. |
| | 2026-04-10 10:50:41 |
| | |
| | Also, would you be able to get the WiFi creds for the new APs? I'd like to do a connectivity check before we leave. |
| | 2026-04-10 10:51:34 |
| | |
| got it and asking now. thanks | | |
| 2026-04-10 10:52:00 | | |
| | |
| SHAREINTRA GUEST
just a splash page and enter email address
If the sdwan isn't up it won't advertise the ssid | | |
| 2026-04-10 12:12:10 | | |
| | |
| | Understood. |
| | 2026-04-10 12:14:49 |
| | |
| just got this additional info from the client:
: Jody is not seeing the SD-WAN device online at the Main Office. That will need to be connected using the new ISP circuit that I had sent over yesterday for the SSIDs to be active. There is no secondary ISP yet. The secondary/backup will be done during cutover. | | |
| 2026-04-10 13:15:10 | | |
| | |
| If they have it up, we can ask them to connect a patch cable from the top management port to the existing customer network so I can see if I can get mgmt. access to it.Â
Â
Here is the completion notice for the ISP circuit at the Main location. They will NOT have cellular backup there, but we will need this connected to the SDWAN as ISP1 (wan2 RJ45 port). ISP is âPointâ
Â
Service Details:
Equipment: ONT/ONU
Equip Model: Calix
Serial Number: CXNK007BCC80
Handoff: Electrical RJ45 | | |
| 2026-04-10 13:15:15 | | |
| | |
| | I connected the point broadband cable but the APs are still offline. They're flashing the LED in green and red alternately. |
| | 2026-04-10 14:18:54 |
| | |
| | Never mind, I had forgotten to connect the Aruba and the switches. |
| | 2026-04-10 14:21:17 |
| | |
| 👍 | | |
| 2026-04-10 14:31:02 | | |
| | |
| | Good morning Jamie. I was not able to complete everything at the old trail rd site today. Is there any possibility of coming back over the weekend to complete the few remaining tasks? Otherwise I will need to come back here on Monday and delay the start on redwood. |
| | 2026-04-11 01:24:50 |
| | |
| | Please give me a call when you get a moment. |
| | 2026-04-13 08:57:12 |
| | |
| | I found the lift. I guess they didn't bother calling. But they dropped it off. |
| | 2026-04-13 10:23:06 |
| | |
| ok hanks | | |
| 2026-04-13 10:23:31 | | |
| | |
| thanks | | |
| 2026-04-13 10:23:41 | | |
| | |
| Andre Pimentel, 508-337-1157 (OFF SITE) | | |
| 2026-04-13 11:26:50 | | |
| | |
| Hey Josh - just checking in, did you ever get ahold of Andre? | | |
| 2026-04-13 12:50:52 | | |
| | |
| | I did. He's currently working on getting approval to move the IDF to a better spot. |
| | 2026-04-13 12:51:50 |
| | |
| great. did you also ask him if anything additional was needed at the Main campus? | | |
| 2026-04-13 12:52:22 | | |
| | |
| | He doesn't know. Evidently the engineer in charge of that hasn't shown up yet 🤷♂️ |
| | 2026-04-13 12:52:57 |
| | |
| ok, got it. thanks | | |
| 2026-04-13 12:53:22 | | |
| | |
| | I finally got to talk to Jody, the arcwood net work engineer, and he is able to access the management interface and confirmed that it's all connected. So I submitted the WO for that site |
| | 2026-04-13 13:42:37 |
| | |
| Perfect, thanks so much Josh! | | |
| 2026-04-13 14:45:02 | | |
| | |
| | How soon do you think that will be approved? |
| | 2026-04-13 14:57:30 |
| | |
| For the IDF Location:
per Jody, the preferred location for this IDF would be in the location that is most out of the way for site operations.Â
I know you said Josh found a location that is in the middle/center of the warehouse area, but is that more out of the way for Operations or would that possibly get in the way?Â
The original spot for the IDF was on the north exterior wallâ¦so just wanted to verify. | | |
| 2026-04-13 16:52:07 | | |
| | |
| | The new location is in the rafters. It's accessible from a ladder, but won't impact any use of the space. |
| | 2026-04-13 16:53:56 |
| | |
| Hey Josh - The client confirmed there is one more task they need completed at the main campus. Can you let me know when you would be able to take care of this? Client is hoping for today but I know your wrapped up with Stone, so just let me know. | | |
| 2026-04-14 14:12:21 | | |
| | |
| There is a server there on site (located in the main office) that we need to check to see if there is an open network port on it and if so, we would need to connect that open port to the one of the ports on the new switches there. Server weâd need that connection on is:Â MXISRV-008 (it is labeled). | | |
| 2026-04-14 14:12:23 | | |
| | |
| | i can take care of that. |
| | 2026-04-14 14:14:12 |
| | |
| Great!! When do you think you can squeeze it in so we can update the client. | | |
| 2026-04-14 14:14:52 | | |
| | |
| | They close up here around 4:30 so I should be able to head down there then. |
| | 2026-04-14 14:25:10 |
| | |
| Thanks Josh! | | |
| 2026-04-14 14:45:02 | | |
| | |
| when you return to the Main Campus please call technical support contact Brian at his cell (631-987-8478) . thanks! | | |
| 2026-04-14 16:31:12 | | |
| | |
| | Ok that's complete. Is there anything else I need to do while I'm here? |
| | 2026-04-14 16:47:21 |
| | |
| | Jamie, I can't get my car started this morning. I don't know when I'll be onsite. |
| | 2026-04-15 07:03:00 |
| | |
| Hey Josh, any update on the car situation? | | |
| 2026-04-15 12:56:32 | | |
| | |
| | Yeah I'm on my way. Sorry I forgot to update you when I left. |
| | 2026-04-15 12:57:25 |
| | |
| Ok, what's your eta so we can inform the client | | |
| 2026-04-15 13:16:39 | | |
| | |
| | I'm about 10 minutes away. |
| | 2026-04-15 13:32:05 |
| | |
| got it, I updated the start time on the WO for you | | |
| 2026-04-15 13:50:02 | | |
| | |
| | Thanks. |
| | 2026-04-15 13:51:38 |
| | |
| | we're on site. |
| | 2026-04-27 13:53:47 |
| | |
| thanks | | |
| 2026-04-27 14:03:21 | | |
| | |
| | I spoke to Jeff the manager here and he is working until 5 tonight. Had someone else been scheduled to stay later? |
| | 2026-04-27 15:23:30 |
| | |
| looking into this. | | |
| 2026-04-27 15:32:33 | | |
| | |
| Hi Josh - still haven't heard back from the client. Can you please call Andre asap if you haven't done so yet and give him an update. He might be able to confirm another contact that can stay later than Jeff. | | |
| 2026-04-27 17:10:42 | | |
| | |
| Good morning Josh, Just checking in to see if you connected with Andre. If you have not, can you please be sure to give him a call asap an give him a run down of the reaming tasks for stone. Thanks! | | |
| 2026-04-28 09:56:40 | | |
| | |
| Technical Contact: Andre Pimental
Phone: 508-337-1157 | | |
| 2026-04-28 09:56:51 | | |
| | |
| Hi Josh, we were able to confirm that someone can stay at stone mill with you tomorrow until 630pm. Just wanted to let you know | | |
| 2026-04-28 13:39:21 | | |
| | |
| | Oh ok, that's better! |
| | 2026-04-28 13:39:46 |
| | |
| yes, hopefully that helps :) | | |
| 2026-04-28 13:40:11 | | |
| | |
| | I'm leaving now. I finished terminating the diner so both switches are online. I'm almost finished with the cell backup install. I'll get that finished first thing tomorrow. |
| | 2026-04-29 18:51:24 |
| | |
| Good morning Josh, thank you for the update. What time do you plan to be onsite this morning? | | |
| 2026-04-30 08:14:00 | | |
| | |
| | I'm on site |
| | 2026-04-30 09:00:14 |
| | |
| Hi Josh,
Following up on the reaming timeline. Iâve updated Meg on the situation, including the 4 PM end time and the challenges of working while the site is operational, which has slowed progress.
Please coordinate with Andre as well as myself on all remaining onsite days, including what's been completed and what's remainingâwe need clear, consistent updates so everyone knows exactly where things stand. | | |
| 2026-05-01 10:16:36 | | |
| | |
| If this extends into next week, plan to be onsite Monday afternoon and all day Tuesday, and work on securing a second tech for both days so we can wrap this up quickly.
Weâre also trying to find someone who can stay as late as possible tonight and will confirm once we have that. | | |
| 2026-05-01 10:16:41 | | |
| | |
| | Understood. |
| | 2026-05-01 10:51:10 |
| | |
| Just checking in, are you onsite yet in Stone if not what is your updated eta? | | |
| 2026-05-01 12:58:28 | | |
| | |
| | I'm en route. I'll be there in 20 minutes. |
| | 2026-05-01 12:59:48 |
| | |
| got it, thank you | | |
| 2026-05-01 13:00:20 | | |
| | |
| Josh, just wanted to check in before I head out for the night. The client has not provided us with confirmation if anyone is willing to stay later tonight. Please be sure to touch base with Andre before leaving tonight to give him the latest update and send me a quick text message with that recap. Thank you and have a nice weekend | | |
| 2026-05-01 16:22:15 | | |
| | |
| | Yeah i was just packing up. I still have 2 wires left to run, then I can move the unmanaged switches back to the new switch. I'll send Andre an update. |
| | 2026-05-01 16:27:52 |
| | |
| Much appreciated, thank you Josh | | |
| 2026-05-01 16:28:19 | | |
| | |
| What time do you plan on returning on Monday and were you able to secure a second tech? | | |
| 2026-05-01 16:34:39 | | |
| | |
| | I'll be here by noon Monday and I have a helper coming. |
| | 2026-05-01 16:35:26 |
| | |
| | I'm leaving for the day. I have one cable run left for tomorrow. It's about 300' to the last camera. Once that's done it's just switching over the camera to use the new cable. There's every chance it will be complete tomorrow. |
| | 2026-05-04 16:37:26 |
| | |
| Thanks Josh! Few follow up questions, did you connect with Andre before leaving and if not, please give him a a call with the same update. What time do you plan on returning tomorrow and will you have a second tech? | | |
| 2026-05-04 16:57:51 | | |
| | |
| | I've been sending Andre updates, but I haven't heard back in almost 2 weeks. I'm pretty sure he's getting them, because the information is filtering back from Brian Massey. I'm shooting for 7 tomorrow, and my helper is available for part of the day. |
| | 2026-05-04 17:55:06 |
| | |
| Good morning, thank you Josh. I see you checked in onsite this morning | | |
| 2026-05-05 07:38:42 | | |
| | |
| | Yes, I'll let you know if I encounter any issues, but I'm fairly confident I'll have it wrapped up by the time I leave this afternoon. |
| | 2026-05-05 07:47:23 |
| | |
| Fantastic, thanks! | | |
| 2026-05-05 07:47:40 | | |
| | |
| Hey Josh - Andre is saying he hasn't gotten the updates. Can you please confirm what number your sending them too. Also can you send me any photos you have at this time. I need to get those over to Andre as well. thanks | | |
| 2026-05-05 09:19:20 | | |
| | |
| | I texted him at 508-337-1157, but I never got a reply. |
| | 2026-05-05 09:26:43 |
| | |
| | I have completed all the connections. I'm loading up my tools so I can get out before they set the alarm in 12 minutes. I'll upload the pictures when I finish. |
| | 2026-05-05 16:18:08 |
| | |
| Great, so is everything completed at this time? No return trip needed? | | |
| 2026-05-05 16:19:19 | | |
| | |
| | Yes ma'am. |
| | 2026-05-05 16:19:49 |
| | |
| Fantastic news! Can you please give Andre a call, not a text to give him a final update... if you haven't done so already | | |
| 2026-05-05 16:20:40 | | |
| | |
| | I left him a detailed voicemail. |
| | 2026-05-05 17:06:40 |
| | |
| Good morning Josh, can you please make it a priority to close out of your Stone Mill WO today and attach pics. We need to send a finalized update to Andre as well as get your FN WO approved for payment. thanks! | | |
| 2026-05-06 08:24:12 | | |
| | |
| | Done, sorry for the delay. |
| | 2026-05-06 08:37:32 |
| | |
| NP, thanks Josh! | | |
| 2026-05-06 08:47:39 | | |
| | |
| Hey Josh - just spoke with Meg. She is working on getting in touch with the client to get you some straight answers. Please sit tight and we will reach back out. thanks | | |
| 2026-05-18 09:57:52 | | |
| | |
| | Roger that. |
| | 2026-05-18 09:59:51 |
| | |
| +18288444459 |
| Hey Joshua, this is Sam from SimplyHome. I will be your SimplyHome contact for today's work order at 115 Dillard Dr. Let me know when you arrive on site and are ready to begin. | | |
| 2025-11-26 09:19:23 | | |
| | |
| Hey Josh let me know when you're on site and ready to begin. I may not respond right away as I may be on the road. Once you arrive you may begin working on the door opener first using the instructions provided in the work order. If you have any questions feel free to just give me a call | | |
| 2025-12-17 11:09:37 | | |
| | |
| Hi Joshua, this is Sam from SimplyHome. I will be your contact for today's workorder at 115 Dillard Dr. Please let me know when you are on site. | | |
| 2026-02-11 09:51:21 | | |
| | |
| | I'm on site. |
| | 2026-02-11 09:53:52 |
| | |
| OK the family should have everything this time. There should be a another box that includes a blue box that says auto slide on it. | | |
| 2026-02-11 09:54:51 | | |
| | |
| | I've got the box with the sensor. I guess there's only one for inside the door, is there not an outdoor component? |
| | 2026-02-11 09:56:03 |
| | |
| No It should be able to read the tag from the other side of the door. Since there is not an outside component the range will typically be shorter from the outside. | | |
| 2026-02-11 09:57:36 | | |
| | |
| | Are you able to actuate the door remotely? |
| | 2026-02-11 10:01:29 |
| | |
| Yes 1 sec I can try | | |
| 2026-02-11 10:03:21 | | |
| | |
| Trying noe | | |
| 2026-02-11 10:04:14 | | |
| | |
| | It's trying to open but the latch isn't releasing. |
| | 2026-02-11 10:04:54 |
| | |
| The relay is showing dead to me. It may be unplugged from power | | |
| 2026-02-11 10:05:01 | | |
| | |
| Trying again | | |
| 2026-02-11 10:05:49 | | |
| | |
| | I plugged everything back in. |
| | 2026-02-11 10:05:52 |
| | |
| Was the door opener itself unplugged? | | |
| 2026-02-11 10:06:08 | | |
| | |
| | The white adapter was the only thing plugged in. |
| | 2026-02-11 10:06:56 |
| | |
| So the door opener was not plugged in when you got there? | | |
| 2026-02-11 10:07:31 | | |
| | |
| | I don't suppose a new battery was sent. |
| | 2026-02-11 10:07:34 |
| | |
| | No I think the opener itself is powered by the adapter. But the wireless interfaces were disconnected. |
| | 2026-02-11 10:08:53 |
| | |
| Do you have a voltmeter to check the battery with? | | |
| 2026-02-11 10:09:23 | | |
| | |
| | Yeah give me a sec. |
| | 2026-02-11 10:11:21 |
| | |
| | Ok the battery is reading around 12v |
| | 2026-02-11 10:14:58 |
| | |
| OK if it's not above 12.2 or so then the battery is indeed likely bad especially considering it should have been plugged in this whole time. | | |
| 2026-02-11 10:16:10 | | |
| | |
| What's the highest reading you were able to get on it. | | |
| 2026-02-11 10:16:41 | | |
| | |
| | When the motor actuates it drops very quickly, but when idle it rises to over 13v |
| | 2026-02-11 10:17:12 |
| | |
| | but when I try to manually open the door it pulls it closed. |
| | 2026-02-11 10:17:54 |
| | |
| OK if it's resting at 13 that makes it sound OK. What does it drop to at its lowest when the motor is running | | |
| 2026-02-11 10:18:48 | | |
| | |
| | I haven't seen it go below 12.0 |
| | 2026-02-11 10:19:28 |
| | |
| | But I don't think close sensor is detecting that the door is actually closed. |
| | 2026-02-11 10:22:03 |
| | |
| | it keeps trying to close it won't try to open. |
| | 2026-02-11 10:22:34 |
| | |
| When the door is closed there is I believe a red light on the board of the door opener that will light up to indicate that it knows it is closed | | |
| 2026-02-11 10:24:47 | | |
| | |
| | I took a video of what it's going. Can I email it to you? |
| | 2026-02-11 10:27:20 |
| | |
| Yes | | |
| 2026-02-11 10:29:01 | | |
| | |
| | Whats your email address? |
| | 2026-02-11 10:29:22 |
| | |
| Samuel.wang@simply-home.com | | |
| 2026-02-11 10:29:25 | | |
| | |
| | The red light does blink on when I try to open the door and then it forces it closed and the red light goes off. I'll send a video of that. |
| | 2026-02-11 10:33:22 |
| | |
| | upon close examination it looks like the magnet is overshooting the hall effect sensor. It looks like the gearing may be out of sync. |
| | 2026-02-11 10:37:08 |
| | |
| | |
| | 2026-02-11 10:37:31 |
| | |
| Can I get a picture of the board | | |
| 2026-02-11 10:39:11 | | |
| | |
| While the door is shut | | |
| 2026-02-11 10:39:27 | | |
| | |
| So like I was saying before the red light on the left side should be turned on when the door is shut to indicate the door opener knows the door is shut. | | |
| 2026-02-11 10:42:48 | | |
| | |
| It knows this via that black gear with the red dot on it | | |
| 2026-02-11 10:43:07 | | |
| | |
| It should be lined up with that tiny black and red sensor right below it | | |
| 2026-02-11 10:43:23 | | |
| | |
| There should be a set screw you can loosen to adjust that black gear | | |
| 2026-02-11 10:43:40 | | |
| | |
| | Yes, as I said it's overshooting the sensor. |
| | 2026-02-11 10:43:43 |
| | |
| | Where is that set screw? |
| | 2026-02-11 10:44:31 |
| | |
| The one we have in the office looks slightly different as the black part is a round disk. On mine it is right next to the red dot on the left. It's possi Le that the adjustment is done differently for this model | | |
| 2026-02-11 10:45:42 | | |
| | |
| | never mind it just moves if I try to turn it. It's aligned now. |
| | 2026-02-11 10:45:43 |
| | |
| Does the red light come on now? | | |
| 2026-02-11 10:46:05 | | |
| | |
| | Yes. And the door opens and closes normally. |
| | 2026-02-11 10:46:43 |
| | |
| OK we can probably proceed with installing the auto slide now | | |
| 2026-02-11 10:47:20 | | |
| | |
| | A tiny spot of epoxy might be a good idea to keep that ring from coming loose again. |
| | 2026-02-11 10:47:51 |
| | |
| I forget what we did as it's been like half a year since we shipped it but I think most of the new stuff might be pre wired? | | |
| 2026-02-11 10:47:51 | | |
| | |
| Is that ring easy to move or is there resistance? | | |
| 2026-02-11 10:48:10 | | |
| | |
| | Super easy. It moved as soon as I touched it. |
| | 2026-02-11 10:48:51 |
| | |
| Oh can you open the door to let that part rotate to see if there is a set screw somewhere that may be loose | | |
| 2026-02-11 10:49:29 | | |
| | |
| | I'll check. |
| | 2026-02-11 10:49:57 |
| | |
| | I'm not seeing any set screw |
| | 2026-02-11 10:51:49 |
| | |
| Is there a model number anywhere on the door opener? | | |
| 2026-02-11 10:52:11 | | |
| | |
| | model 133 |
| | 2026-02-11 10:52:41 |
| | |
| Well that sounds like bad design. If possible it would probably be a good idea to use epoxy or something else to make it harder to turn that disk | | |
| 2026-02-11 10:57:17 | | |
| | |
| | Ok, I can address that once we do the install. The new unit is wired, but I'm not sure where the blue and white wires are meant to connect. |
| | 2026-02-11 10:58:44 |
| | |
| Sorry it's been a while can you send some pics of the wires and where they're attached to | | |
| 2026-02-11 11:00:10 | | |
| | |
| Ok I see what the issue might be. On the unit we have in the office, the bottom 3 terminals are Red Blue and White. Try putting the blue and white cables on the Blue and Black terminals on the bottom 3. | | |
| 2026-02-11 11:06:54 | | |
| | |
| | Actually I found the relevant document in the WO |
| | 2026-02-11 11:07:03 |
| | |
| Ok I see what the issue might be. On the unit we have in the office, the bottom 3 terminals are Red Blue and White. Try putting the blue and white cables on the Blue and Black terminals on the bottom 3. | | |
| 2026-02-11 11:07:11 | | |
| | |
| The colors for the other terminals are the same as the unit we have in the office. | | |
| 2026-02-11 11:07:14 | | |
| | |
| Liked “Actually I found the relevant document in the WO” | | |
| 2026-02-11 11:09:55 | | |
| | |
| One step that is not mentioned in that document for some reason is that there is a jumper you have to move in between the red and black and the yellow and green terminal. You will have to move the jumper from the bottom position to the middle position before testing the proximity tag. | | |
| 2026-02-11 11:11:52 | | |
| | |
| | ok, it seems to work perfectly. However only one of the pendants is working. Does it need to be paired? |
| | 2026-02-11 11:59:37 |
| | |
| Does the other pendant light up or anything when its pressed? | | |
| 2026-02-11 12:00:25 | | |
| | |
| As in the pendant that isn't working. Just wondering if the battery may be dead. But if it appears to have power then it may need to be paired too. | | |
| 2026-02-11 12:00:55 | | |
| | |
| | a blue led come s on if I hold the button down for a few seconds. |
| | 2026-02-11 12:01:42 |
| | |
| Emailed you pdf with instructions | | |
| 2026-02-11 12:02:28 | | |
| | |
| Also my memory is a little blurry on this. If you open the door manually without the tags being close by, does the door still shut by itself (if I remember correctly this may be a side effect of moving that jumper which is necessary for the auto slide to function).
| | |
| 2026-02-11 12:03:44 | | |
| | |
| | yes it does. |
| | 2026-02-11 12:05:19 |
| | |
| Also were we able to test the opener by having the client try to go through the door?. Not sure if he is home right now | | |
| 2026-02-11 12:06:06 | | |
| | |
| Emailed you a pdf with instructions on how to pair another tag | | |
| 2026-02-11 12:12:15 | | |
| | |
| | He just got home. They need a few minutes to get him settled. |
| | 2026-02-11 12:14:45 |
| | |
| Ok, It would be great if we could attempt to have him go through both sides of the door. | | |
| 2026-02-11 12:15:22 | | |
| | |
| Ok, It would be great if we could attempt to have him go through both sides of the door. | | |
| 2026-02-11 12:15:27 | | |
| | |
| | I think the batteries both need to be replaced. The range isn't as good as it should be. |
| | 2026-02-11 12:28:16 |
| | |
| | It opens from either side but he has to get almost close enough to touch the door. |
| | 2026-02-11 12:28:56 |
| | |
| You can adjust the range on the tags, that may be the issue | | |
| 2026-02-11 12:32:45 | | |
| | |
| Instructions also in the same pdf I emailed to you earlier | | |
| 2026-02-11 12:32:57 | | |
| | |
| | Oh ok. That should help. |
| | 2026-02-11 12:33:47 |
| | |
| | Ok I think we're good here. |
| | 2026-02-11 12:43:44 |
| | |
| Is the family aware that they will no longer be able to leave the door open as it will always shut itself? Just want to make sure they are aware of this. On the top of the door opener there is supposed to be a power switch. Can you show them this as an option to temporarily turn off the door opener | | |
| 2026-02-11 12:45:04 | | |
| | |
| | you bet |
| | 2026-02-11 12:45:47 |
| | |
| | Ok they're briefed on the behavior change and trained on the use of the switch. |
| | 2026-02-11 12:52:06 |
| | |
| Awesome can you grab a few pics of the new components and upload to fn. Would it be possible to get a video or something of you walking through the door | | |
| 2026-02-11 12:53:26 | | |
| | |
| | yeah. I actually got a video of Caleb rolling up to the door from outside and activating the detector. I'll upload that too. |
| | 2026-02-11 12:54:43 |
| | |
| Liked “yeah. I actually got a video of Caleb rolling up to the door from outside and activating the detector. I'll upload that too.” | | |
| 2026-02-11 12:55:13 | | |
| | |
| Uh for this system was there an extra battery for the system hub that controls the other sensors on site? | | |
| 2026-02-11 12:56:23 | | |
| | |
| Just reading through the help ticket notes and I see there was an issue with the system hub battery and I noticed that the battery is showing dead/missing on the hub diagnostics and I don't remember if we ever replaced it. | | |
| 2026-02-11 12:57:16 | | |
| | |
| | I think the hub had a battery-pack in it, but it's been a few months ago. |
| | 2026-02-11 12:57:41 |
| | |
| | Did you send out a replacement? |
| | 2026-02-11 12:58:16 |
| | |
| Im seeing in the notes that we apparently did send one, unsure which shipment though. It's a silver 2500 mah battery with a 3 wire connectot | | |
| 2026-02-11 12:59:06 | | |
| | |
| | Norma says she hadn't received anything else. But she hasn't always been a reliable source. |
| | 2026-02-11 12:59:29 |
| | |
| | |
| 2026-02-11 12:59:40 | | |
| | |
| | Let's see. |
| | 2026-02-11 12:59:59 |
| | |
| I don't remember if we messed with the battery for the system hub last time you were here. Can we check the system hub really quick to just look at the current battery | | |
| 2026-02-11 13:00:16 | | |
| | |
| The system hub is a small black box with a USB stick plugged into the back. There are 4 screws on the bottom of the case you cAn take off to take apart case | | |
| 2026-02-11 13:01:21 | | |
| | |
| From our messages from the first visit it looks like we did replace the battery | | |
| 2026-02-11 13:04:31 | | |
| | |
| | She says she's never seen anything like that. And she's sure she didn't have another package. The hub has a battery, and it's connected. It doesn't look swollen to me. It should be good. |
| | 2026-02-11 13:05:08 |
| | |
| The current battery is showing dead/disconnected may need to just reseat the connector for the battery | | |
| 2026-02-11 13:06:00 | | |
| | |
| | So do we need to do something with that then? |
| | 2026-02-11 13:06:12 |
| | |
| | stand by |
| | 2026-02-11 13:07:05 |
| | |
| OK battery showing now | | |
| 2026-02-11 13:09:44 | | |
| | |
| Battery showing 0 percent again | | |
| 2026-02-11 13:12:14 | | |
| | |
| The connector can be finicky on the battery | | |
| 2026-02-11 13:12:26 | | |
| | |
| | the connector doesn't grab the pins of the other side of the connector. It's a poor connection. The is a board connector it should a wire connector. |
| | 2026-02-11 13:12:53 |
| | |
| The original idea was to make it easier for the client to quickly change the battery but part of the problem is that we technically don't have the right connector type on the male end | | |
| 2026-02-11 13:14:15 | | |
| | |
| | Yeah I can see that. I tweaked the pins so it's connected now, but a bit finicky. |
| | 2026-02-11 13:17:01 |
| | |
| | Can you see it now? |
| | 2026-02-11 13:17:35 |
| | |
| Yes battery showing and is charging | | |
| 2026-02-11 13:17:48 | | |
| | |
| | Ok, am i good to take off then? |
| | 2026-02-11 13:18:12 |
| | |
| Yes that should be it. | | |
| 2026-02-11 13:18:26 | | |
| | |
| | Thanks. |
| | 2026-02-11 13:19:13 |
| | |
| +18322869858 |
| hello joshua its mary with FMsolpro | | |
| 2025-01-09 09:46:02 | | |
| | |
| im confirming with you the job in rich creek | | |
| 2025-01-09 09:51:20 | | |
| | |
| im peter's colleuge | | |
| 2025-01-09 09:51:27 | | |
| | |
| | Ok, I'll be there at 3:30. |
| | 2025-01-09 10:40:23 |
| | |
| great , please let me know when you get there | | |
| 2025-01-09 10:40:47 | | |
| | |
| i am the one following up on this job | | |
| 2025-01-09 10:40:57 | | |
| | |
| because peter took a small vacation | | |
| 2025-01-09 10:41:07 | | |
| | |
| | Understood. Was there a service agreement I needed to sign for this job? I haven't received one yet. |
| | 2025-01-09 10:45:22 |
| | |
| yeah sure , you didnt receive it ? | | |
| 2025-01-09 10:45:55 | | |
| | |
| ill let them send it to you one more time buddy | | |
| 2025-01-09 10:46:07 | | |
| | |
| buddy i was wondering if we can make the fee $100 instead of $125 because we are having next week a bunch of work orders in your area , so id like to give you those jobs when we receive them | | |
| 2025-01-09 10:47:40 | | |
| | |
| is it possible please | | |
| 2025-01-09 10:47:48 | | |
| | |
| id really appreciate if we can | | |
| 2025-01-09 10:48:08 | | |
| | |
| 🙏🏻 | | |
| 2025-01-09 10:51:09 | | |
| | |
| they will re send the agreement | | |
| 2025-01-09 11:01:40 | | |
| | |
| did peter send you the sign off sheet ? | | |
| 2025-01-09 11:04:34 | | |
| | |
| | Yes I have that. |
| | 2025-01-09 11:07:33 |
| | |
| sounds good , thank you josh | | |
| 2025-01-09 11:07:55 | | |
| | |
| agreement for 125$ sent again | | |
| 2025-01-09 11:14:14 | | |
| | |
| | The agreement has been signed. |
| | 2025-01-09 11:16:58 |
| | |
| sounds good , thank you josh | | |
| 2025-01-09 11:17:48 | | |
| | |
| youre heading to the store right? | | |
| 2025-01-09 14:59:48 | | |
| | |
| | I'm en route |
| | 2025-01-09 15:00:17 |
| | |
| ohh so you speak french ? :) | | |
| 2025-01-09 15:00:41 | | |
| | |
| | no |
| | 2025-01-09 15:01:00 |
| | |
| ohh i thought you speak french because en route is in french | | |
| 2025-01-09 15:03:15 | | |
| | |
| i do speak french | | |
| 2025-01-09 15:03:18 | | |
| | |
| | It's a French term, but English steals terms from several languages. |
| | 2025-01-09 15:04:01 |
| | |
| yeah youre right | | |
| 2025-01-09 15:05:15 | | |
| | |
| what other languages do you speak | | |
| 2025-01-09 15:05:27 | | |
| | |
| | None |
| | 2025-01-09 15:06:23 |
| | |
| ohh hahaha thats fine | | |
| 2025-01-09 15:06:42 | | |
| | |
| im trilingual | | |
| 2025-01-09 15:06:52 | | |
| | |
| | That's great. |
| | 2025-01-09 15:07:09 |
| | |
| yeah feels like 3 different personalities sometimes 😂 | | |
| 2025-01-09 15:07:46 | | |
| | |
| i speak 3 languages | | |
| 2025-01-09 15:08:10 | | |
| | |
| | I can imagine. |
| | 2025-01-09 15:08:15 |
| | |
| yeahh | | |
| 2025-01-09 15:08:53 | | |
| | |
| did you get there ? | | |
| 2025-01-09 15:34:32 | | |
| | |
| | I'm still about 10 minutes away. |
| | 2025-01-09 15:35:06 |
| | |
| alright no rush | | |
| 2025-01-09 15:35:48 | | |
| | |
| | I've arrived. Who's the point of contact here? |
| | 2025-01-09 15:47:25 |
| | |
| the manager or anyone there | | |
| 2025-01-09 15:47:44 | | |
| | |
| please take lots of pics | | |
| 2025-01-09 15:52:24 | | |
| | |
| did you find the refrigerant ? | | |
| 2025-01-09 16:01:39 | | |
| | |
| | I found the unit, but I'm still evaluating the situation. |
| | 2025-01-09 16:02:18 |
| | |
| okay take ur time | | |
| 2025-01-09 16:02:38 | | |
| | |
| | So this is a walk in freezer but the evaporator is freezing over completely. It doesn't have an auto defrost, so it needs to be manually defrosted about once a week. They're not doing that, so it keeps freezing up. |
| | 2025-01-09 16:21:18 |
| | |
| okay and what can we do about it | | |
| 2025-01-09 16:21:56 | | |
| | |
| for now | | |
| 2025-01-09 16:22:02 | | |
| | |
| and how much to do it | | |
| 2025-01-09 16:22:30 | | |
| | |
| plae | | |
| 2025-01-09 16:25:04 | | |
| | |
| please send me pics | | |
| 2025-01-09 16:25:09 | | |
| | |
| | I can defrost it. It's gonna take a few hours. |
| | 2025-01-09 16:25:27 |
| | |
| and how much to defrost it ? | | |
| 2025-01-09 16:25:51 | | |
| | |
| | An extra $150 |
| | 2025-01-09 16:26:25 |
| | |
| okay im gonna work on the increase now , please meanwhile send me few pictures to update the client | | |
| 2025-01-09 16:27:24 | | |
| | |
| okay when it comes to do the defrost we need to remove the ice , like to do a quick clean up | | |
| 2025-01-09 16:29:06 | | |
| | |
| | "I'm uploading photos
https://www.dropbox.com/scl/fo/2t4h35yo1aadgdn7brqq4/ACyC35ebBO8tVm4MwtOJPw8?rlkey=5y7jtmlhhpzlhbag08papzesm&st=807v6yuc&dl=0
That's the link." |
| | 2025-01-09 16:29:20 |
| | |
| | The coil on the condenser is dirty as well. I'd usually spray it out but it's installed in the basement. |
| | 2025-01-09 16:31:18 |
| | |
| its fine forget about it , just clean with a tissue | | |
| 2025-01-09 16:33:32 | | |
| | |
| clean it with a tissue | | |
| 2025-01-09 16:33:52 | | |
| | |
| but please do not start now | | |
| 2025-01-09 16:34:00 | | |
| | |
| im working on getting you the increase | | |
| 2025-01-09 16:34:13 | | |
| | |
| | The dirt isn't on the surface. It's inside the coil between the heat spreaders. It needs to be washed or blown out. |
| | 2025-01-09 16:34:48 |
| | |
| we called the client and we are waiting for his answer | | |
| 2025-01-09 16:46:37 | | |
| | |
| the increase is approved | | |
| 2025-01-09 16:47:19 | | |
| | |
| please procceed the work | | |
| 2025-01-09 16:47:29 | | |
| | |
| | Understood. |
| | 2025-01-09 16:48:08 |
| | |
| how many hours does it needs to defrost? | | |
| 2025-01-09 16:48:09 | | |
| | |
| and please do not forget to take after pics and let the manager sign the sheet before you leave when you are done | | |
| 2025-01-09 16:48:49 | | |
| | |
| | Probably 2-3 hours to fully defrost and reassemble and get down to temp. |
| | 2025-01-09 16:49:01 |
| | |
| perfect josh , take ur time please and update me with pics as soon as you are done | | |
| 2025-01-09 16:49:39 | | |
| | |
| | Will do. |
| | 2025-01-09 16:50:45 |
| | |
| thank you ! | | |
| 2025-01-09 16:51:52 | | |
| | |
| | I'm done. |
| | 2025-01-09 21:15:54 |
| | |
| | I uploaded the work order and all the pictures to the link I sent you earlier. Let me know if I need to email that to you. |
| | 2025-01-09 21:19:49 |
| | |
| hello josh | | |
| 2025-01-10 09:08:07 | | |
| | |
| could you please send me the after pictures individually | | |
| 2025-01-10 09:08:26 | | |
| | |
| forget about it , i found them | | |
| 2025-01-10 09:11:48 | | |
| | |
| whats ur payment method ? | | |
| 2025-01-10 09:11:59 | | |
| | |
| Mary.k@fmsolpro.com | | |
| 2025-01-10 09:20:10 | | |
| | |
| here's my email josh please feel free to send me an invoice | | |
| 2025-01-10 09:20:27 | | |
| | |
| so i can set your amount | | |
| 2025-01-10 09:20:33 | | |
| | |
| | You should have the invoice link now. Let me know if you don't get it. |
| | 2025-01-10 09:43:00 |
| | |
| well received josh , thank you ! | | |
| 2025-01-10 09:45:47 | | |
| | |
| | Thank you |
| | 2025-01-10 09:46:06 |
| | |
| no problem , see you in future jobs ! | | |
| 2025-01-10 09:46:38 | | |
| | |
| josh you will receive an agreemnt for $150 | | |
| 2025-01-10 09:51:05 | | |
| | |
| please sign it when you receive it | | |
| 2025-01-10 09:51:14 | | |
| | |
| | absolutely. |
| | 2025-01-10 09:51:26 |
| | |
| | I still haven't gotten an agreement yet. |
| | 2025-01-10 12:06:04 |
| | |
| ill check with them | | |
| 2025-01-10 12:12:50 | | |
| | |
| they have an issue with the docu sign | | |
| 2025-01-10 12:16:40 | | |
| | |
| they are fixing it and once fixed you will receive your form | | |
| 2025-01-10 12:17:21 | | |
| | |
| | Understood. |
| | 2025-01-10 12:18:14 |
| | |
| thank you for you patience | | |
| 2025-01-10 12:18:32 | | |
| | |
| agreement sent to you | | |
| 2025-01-10 12:23:52 | | |
| | |
| | Received and signed. |
| | 2025-01-10 12:25:31 |
| | |
| thank you josh | | |
| 2025-01-10 12:26:10 | | |
| | |
| josh we paid you | | |
| 2025-01-10 12:50:03 | | |
| | |
| | I see that. Thanks. |
| | 2025-01-10 12:51:11 |
| | |
| no problem ! | | |
| 2025-01-10 12:52:46 | | |
| | |
| +18326130811 |
| "hey josh , this is ethan with fm solpro
hope you are doing well" | | |
| 2025-07-25 09:25:44 | | |
| | |
| i have an electrical job in roanok | | |
| 2025-07-25 09:25:53 | | |
| | |
| outlets and electrical line fried inside the walls | | |
| 2025-07-25 09:26:19 | | |
| | |
| we gotta have it assessed. and fixes | | |
| 2025-07-25 09:26:36 | | |
| | |
| 100 $ assessment fee and onsite increase for fixing it | | |
| 2025-07-25 09:27:19 | | |
| | |
| are you available or interested ? | | |
| 2025-07-25 09:27:25 | | |
| | |
| | I am. |
| | 2025-07-25 09:33:13 |
| | |
| "Location Roanoke,VA
Store Name
Skyzone - Loc # 0227
Street
1515 Hershberger Rd
Zip Code
24012-7319" | | |
| 2025-07-25 09:33:35 | | |
| | |
| eta ? so i can have compliance send you an agreement right away | | |
| 2025-07-25 09:33:54 | | |
| | |
| | I can be there by 2 Pm |
| | 2025-07-25 09:34:25 |
| | |
| perfect | | |
| 2025-07-25 09:34:34 | | |
| | |
| thank you | | |
| 2025-07-25 09:34:44 | | |
| | |
| | I signed the agreement. Can you send the work order? |
| | 2025-07-25 10:40:14 |
| | |
| Work order 300035-01 | | |
| 2025-07-25 10:41:58 | | |
| | |
| "1. IVR Check-In: Upon arrival at the site, immediately call (877) 835-8815 to check in.
2. Have your IVR Pin 64848775
On-Site Procedures
2. Introduction to Site Manager:
a. Introduce yourself as a representative of Smart Facility Solutions." | | |
| 2025-07-25 10:42:07 | | |
| | |
| | |
| 2025-07-25 10:42:19 | | |
| | |
| | |
| 2025-07-25 14:30:01 | | |
| | |
| hey buddy we still making it at 2 correct ? | | |
| 2025-07-25 14:30:55 | | |
| | |
| | I'm pulling into the parking lot now. |
| | 2025-07-25 14:33:16 |
| | |
| perfect that] | | |
| 2025-07-25 14:33:28 | | |
| | |
| thats great | | |
| 2025-07-25 14:33:34 | | |
| | |
| "1. IVR Check-In: Upon arrival at the site, immediately call (877) 835-8815 to check in.
2. Have your IVR Pin 64848775
On-Site Procedures
2. Introduction to Site Manager:
a. Introduce yourself as a representative of Smart Facility Solutions.
please dont forget" | | |
| 2025-07-25 14:34:02 | | |
| | |
| did you manage to check in ivr ? | | |
| 2025-07-25 15:09:17 | | |
| | |
| | I did. |
| | 2025-07-25 15:11:37 |
| | |
| | the problem is an overloaded outlet popped the breaker. |
| | 2025-07-25 15:18:32 |
| | |
| thats all ? | | |
| 2025-07-25 15:21:50 | | |
| | |
| no need for anything ? | | |
| 2025-07-25 15:22:01 | | |
| | |
| did you manage to take pictures ? | | |
| 2025-07-25 15:22:07 | | |
| | |
| | I got pictures. Ideally the outlets would have single instead of dual receptacles. But I informed the staff that the 2 units couldn't be connected to the same circuit, and they seemed to get the concept. |
| | 2025-07-25 15:24:27 |
| | |
| ok | | |
| 2025-07-25 15:25:20 | | |
| | |
| but we caant relay on that | | |
| 2025-07-25 15:25:45 | | |
| | |
| we need to add another circuit | | |
| 2025-07-25 15:25:51 | | |
| | |
| or boost the breaker | | |
| 2025-07-25 15:25:57 | | |
| | |
| a permeant solution to this issue | | |
| 2025-07-25 15:26:35 | | |
| | |
| | Both circuits are sized correctly. Adding an extra circuit wouldn't supply more power. And there's no 120v receptacle larger than 20a. |
| | 2025-07-25 15:29:30 |
| | |
| | as I said the only thing we could do is swap out the receptacles for singles, so it's impossible to plug in more than one device. |
| | 2025-07-25 15:30:22 |
| | |
| | Actually I may have spoken too soon. Stand by. |
| | 2025-07-25 15:35:01 |
| | |
| | So as soon as the compressor on the freezer cycles it trips the breaker. I'm gonna see if I can diagnose the cause. |
| | 2025-07-25 15:38:42 |
| | |
| | so the compressor is shorted internally. So it's shot. As soon as the freezer tries to cycle it trips the breaker. So it will need to be replaced. |
| | 2025-07-25 15:50:18 |
| | |
| quote for repair | | |
| 2025-07-25 15:51:27 | | |
| | |
| ? | | |
| 2025-07-25 15:51:35 | | |
| | |
| can you take part number picture please for it and we will send a proposal to change it | | |
| 2025-07-25 15:51:55 | | |
| | |
| since im sure we cant fix it onsite ? | | |
| 2025-07-25 15:54:16 | | |
| | |
| | Its looking like $3000-$3500 for the repair. That includes recovering the r290 in the system, purging with dry nitrogen, brazing the new compressor on, flushing and vacuum testing, and recharging. I have to order a new compressor, so it can't be don't today, even if I had the time, it's an 8 hour job, and they close at 9. |
| | 2025-07-25 15:56:03 |
| | |
| ok send me a full quote with breakdown on parts and prices so i can send to the client | | |
| 2025-07-25 15:58:26 | | |
| | |
| | Will do. Let me get done here and I'll write that up immediately. |
| | 2025-07-25 15:59:40 |
| | |
| please dont forget the part number picture | | |
| 2025-07-25 16:07:05 | | |
| | |
| | got it. |
| | 2025-07-25 16:07:26 |
| | |
| | "Here is the folder with the images and work order
https://www.dropbox.com/scl/fo/nf3hkq6brqp17rnhg56ps/AMOu4RvcWMqGUiuyC7SolCc?rlkey=k967d2qewrlyju6t9vdx7hwb1&st=lbi4hsv5&dl=0
I’ll get started on the quote for replacing the compressor now." |
| | 2025-07-25 16:22:18 |
| | |
| | So this freezer is still under warranty! Its ship date is October 2022 and they warranty 39 months from the ship date. The compressor is warrantied for an additional 2 years. |
| | 2025-07-25 16:44:15 |
| | |
| | I put together a quote, but they should be able to get the repair covered by the manufacture. I added the quote to Dropbox link I sent earlier. |
| | 2025-07-25 17:21:29 |
| | |
| | "Here is the invoice:
https://app.melio.com/melio/ar/meliome/pay/r/5zAiPmu_sx32
If you would like it emailed send me the address." |
| | 2025-07-25 17:28:24 |
| | |
| | Did you get everything you need for that? |
| | 2025-07-28 10:03:37 |
| | |
| i cant open the link to pay you | | |
| 2025-07-28 10:37:13 | | |
| | |
| giving me this over an over | | |
| 2025-07-28 10:37:18 | | |
| | |
| . | | |
| 2025-07-28 10:37:26 | | |
| | |
| you never got me the sign off either brother | | |
| 2025-07-28 10:54:13 | | |
| | |
| i need that | | |
| 2025-07-28 10:54:19 | | |
| | |
| | The sign off in in the Dropbox folder. If you need it emailed, I can send it if you give me the email. |
| | 2025-07-28 10:55:08 |
| | |
| etienne.f@fmsolpro.com | | |
| 2025-07-28 10:58:26 | | |
| | |
| please sir7 | | |
| 2025-07-28 10:58:29 | | |
| | |
| and the link to pay you ] | | |
| 2025-07-28 10:59:47 | | |
| | |
| | I just emailed the signed worksheet and the invoice was resent by melio to the email address. If that doesn't work, I'll have use a different payment system. |
| | 2025-07-28 11:05:23 |
| | |
| | Did either of those emails come through? |
| | 2025-07-29 09:29:58 |
| | |
| jey joshua this is ethan from fm solpro | | |
| 2026-01-06 10:04:40 | | |
| | |
| reaching out to ask for the new updated w9 to keep the profile up to date and for the 10 99 | | |
| 2026-01-06 10:05:01 | | |
| | |
| | There haven't been any changes, do you need a new W9? |
| | 2026-01-06 10:05:55 |
| | |
| yes sir the dates on it are old old | | |
| 2026-01-06 10:06:24 | | |
| | |
| | I will get a new one to you. |
| | 2026-01-06 10:09:09 |
| | |
| hey joshua | | |
| 2026-01-08 09:28:22 | | |
| | |
| still waiting on the w9 | | |
| 2026-01-08 09:28:26 | | |
| | |
| +19082740620 |
| Ovation: Thank you for opting in to receiving sms messages from us. Message frequency may vary. Message and Data Rates may apply. Reply STOP to stop receiving messages from us. Reply HELP for more information. | | |
| 2025-09-08 17:04:02 | | |
| | |
| Hi | | |
| 2025-09-08 17:04:03 | | |
| | |
| | Hi |
| | 2025-09-08 17:04:27 |
| | |
| Hey Joshua | | |
| 2025-09-08 17:04:38 | | |
| | |
| This is sachin from ovation | | |
| 2025-09-08 17:04:52 | | |
| | |
| | I'm pulling up that email now. |
| | 2025-09-08 17:05:28 |
| | |
| Ok once done please let me know because client is asking for technician details. | | |
| 2025-09-08 17:06:12 | | |
| | |
| And i have to update them | | |
| 2025-09-08 17:06:28 | | |
| | |
| | Ok, can I send it back to that email addrsss? |
| | 2025-09-08 17:06:48 |
| | |
| Yes to the same mail please do reply all | | |
| 2025-09-08 17:07:09 | | |
| | |
| | Do I need to send a copy of my Birth Certificate? |
| | 2025-09-08 17:11:47 |
| | |
| No | | |
| 2025-09-08 17:12:42 | | |
| | |
| Just fill the details only | | |
| 2025-09-08 17:12:49 | | |
| | |
| Fill your name, address , date and signed it send on the same mail. | | |
| 2025-09-08 17:13:08 | | |
| | |
| | On its way. |
| | 2025-09-08 17:16:05 |
| | |
| Got it | | |
| 2025-09-08 17:16:43 | | |
| | |
| I have sent you mail | | |
| 2025-09-08 17:35:48 | | |
| | |
| Please acknowledge that and confirm the work order | | |
| 2025-09-08 17:36:03 | | |
| | |
| | I got the email and the work order. Thank you. |
| | 2025-09-08 18:08:24 |
| | |
| Please acknowledge that mail and confirm the work order | | |
| 2025-09-08 18:08:53 | | |
| | |
| Hi Joshua | | |
| 2025-11-04 14:38:01 | | |
| | |
| | Hi! Who is this? |
| | 2025-11-04 14:39:21 |
| | |
| I am sachin from ovation team | | |
| 2025-11-04 14:40:05 | | |
| | |
| We have a ticket near your location can you please check this WO 18146804 | | |
| 2025-11-04 14:40:29 | | |
| | |
| | Oh hi! What can I do for you? |
| | 2025-11-04 14:40:30 |
| | |
| | Yeah I think someone may have called about that this morning. Unfortunately I'm book solid for the next week. |
| | 2025-11-04 14:41:43 |
| | |
| No it's for 6th | | |
| 2025-11-04 14:42:19 | | |
| | |
| "Location: Fresenius
146 ADAMS LN
PIKEVILLE, KY 41501 US" | | |
| 2025-11-04 14:42:22 | | |
| | |
| | Ok, but I still have the same issue. I'm booked solid until next week. That includes the 6th, and the 7th and all the days really. |
| | 2025-11-04 14:43:25 |
| | |
| Ok | | |
| 2025-11-04 14:43:48 | | |
| | |
| Hi Joshua | | |
| 2025-11-24 14:28:50 | | |
| | |
| How are you | | |
| 2025-11-24 14:28:59 | | |
| | |
| We have a ticket near your location can please check and let me know if you can do this WO 18252871 | | |
| 2025-11-24 14:29:28 | | |
| | |
| | I'm sorry, I'm already booked up through the 10th of Dec. |
| | 2025-11-24 14:39:34 |
| | |
| OK | | |
| 2025-11-24 14:39:58 | | |
| | |
| Hi Johua | | |
| 2026-03-22 12:06:34 | | |
| | |
| Please let me know if you can do this WO 18840447 | | |
| 2026-03-22 12:07:16 | | |
| | |
| Hi Joshua | | |
| 2026-03-23 08:30:51 | | |
| | |
| | Good morning. |
| | 2026-03-23 08:31:11 |
| | |
| Good morning | | |
| 2026-03-23 08:31:38 | | |
| | |
| Please let me know once you reach on site for WO 18834688 | | |
| 2026-03-23 08:39:37 | | |
| | |
| | Will do. |
| | 2026-03-23 08:40:32 |
| | |
| Can you do this WO 18842025 today? | | |
| 2026-03-23 08:43:26 | | |
| | |
| WO 18842231 | | |
| 2026-03-23 08:53:35 | | |
| | |
| | I can't get there by 12 but I could do it this afternoon. |
| | 2026-03-23 08:55:18 |
| | |
| I want you do it before afternoon | | |
| 2026-03-23 08:56:00 | | |
| | |
| as you already have work at 11:30 for WO 18834688 | | |
| 2026-03-23 08:56:22 | | |
| | |
| | I'm already doing another WO in Princeton. I can't finish here, get to bluefeild, and still make it back before 11:30. |
| | 2026-03-23 08:58:35 |
| | |
| Ok | | |
| 2026-03-23 08:59:03 | | |
| | |
| Please share kronos picture with me | | |
| 2026-03-23 11:22:12 | | |
| | |
| | I'll have to send it from my personal cell. I can't send pictures from this number. |
| | 2026-03-23 11:28:58 |
| | |
| Ok just upload it later on work order | | |
| 2026-03-23 11:29:33 | | |
| | |
| | Do you have an image for the machine in question? |
| | 2026-03-23 11:30:14 |
| | |
| SOP is already attached in work order for reimage and connect with Millard at 404-859-6163 for remote support | | |
| 2026-03-23 11:30:52 | | |
| | |
| Don't leave site without informing me once your work is done let me know i will confirm the same with client then only you can take leave | | |
| 2026-03-23 11:32:13 | | |
| | |
| Can do this work by tomorrow WO 18844413 | | |
| 2026-03-23 12:21:20 | | |
| | |
| | No I'm already booked tomorrow. |
| | 2026-03-23 12:22:45 |
| | |
| Ok | | |
| 2026-03-23 12:23:08 | | |
| | |
| | Ok, we're set here. |
| | 2026-03-23 13:37:01 |
| | |
| Let me check with client | | |
| 2026-03-23 13:38:42 | | |
| | |
| Upload site visit report and than you can leave thank you | | |
| 2026-03-23 13:40:30 | | |
| | |
| | ok, let me get that signed |
| | 2026-03-23 13:40:58 |
| | |
| Put check and check out time as per work order | | |
| 2026-03-23 13:47:09 | | |
| | |
| Hi Joshua | | |
| 2026-03-23 15:29:32 | | |
| | |
| Are you available on 25th ? | | |
| 2026-03-23 15:30:05 | | |
| | |
| | Possibly, where and what time? |
| | 2026-03-23 15:32:46 |
| | |
| 1113 BLUEFIELD AVE , BLUEFIELD , WV 24701
BLUEFIELD, WV 24701 US | | |
| 2026-03-23 15:33:42 | | |
| | |
| 10am | | |
| 2026-03-23 15:33:53 | | |
| | |
| | Yeah I can do that. |
| | 2026-03-23 15:34:25 |
| | |
| WO 18845548 | | |
| 2026-03-23 15:34:49 | | |
| | |
| | I countered with that date. |
| | 2026-03-23 15:38:59 |
| | |
| ok | | |
| 2026-03-23 15:39:22 | | |
| | |
| I will accept your counter but please make sure this needs to be complete on 25th as this is reschedule ticket. | | |
| 2026-03-23 15:46:11 | | |
| | |
| | Have I ever flaked on a WO? I keep my commitments. |
| | 2026-03-23 15:47:20 |
| | |
| It is not like i am just saying this is very important ticket for me so please take care of it thank you | | |
| 2026-03-23 15:48:16 | | |
| | |
| | I will. |
| | 2026-03-23 16:22:01 |
| | |
| Ovation: Thank you for opting in to receiving sms messages from us. Message frequency may vary. Message and Data Rates may apply. Reply STOP to stop receiving messages from us. Reply HELP for more information. | | |
| 2026-04-29 15:39:15 | | |
| | |
| Hi joshua | | |
| 2026-04-29 15:39:17 | | |
| | |
| how are you | | |
| 2026-04-29 15:39:21 | | |
| | |
| are you available tomorrow we have one full day visit
WO 19063449 | | |
| 2026-04-29 15:39:34 | | |
| | |
| Are you available tomorrow we have one full day visit
WO 19063449 | | |
| 2026-04-29 15:39:37 | | |
| | |
| | I'm afraid I'm fully booked tomorrow. |
| | 2026-04-29 15:40:31 |
| | |
| hi joshua | | |
| 2026-04-30 09:19:13 | | |
| | |
| Please let me know if you can do this WO 19071121 | | |
| 2026-04-30 09:19:25 | | |
| | |
| | I'm already booked until after 5 pm. |
| | 2026-04-30 09:21:05 |
| | |
| +19084176077 |
| share the SVR report as soon as possible | | |
| 2025-09-09 09:16:55 | | |
| | |
| its mandatory | | |
| 2025-09-09 09:17:00 | | |
| | |
| | Done |
| | 2025-09-09 09:53:59 |
| | |
| Thank u | | |
| 2025-09-09 09:57:28 | | |
| | |
| Hii Joshua | | |
| 2025-11-24 23:27:24 | | |
| | |
| "This is Faizan from ovation work place services
i have a work order on field nation for tomorrow at 10 Am 18257184
i just wanted to know you might be available for that" | | |
| 2025-11-24 23:27:34 | | |
| | |
| | I'm sorry, but I'm completely booked through dec 9th. |
| | 2025-11-24 23:55:09 |
| | |
| ok | | |
| 2025-11-24 23:55:30 | | |
| | |
| thank u | | |
| 2025-11-24 23:55:34 | | |
| | |
| Hii this is Faizan From ovation work place services | | |
| 2025-12-20 17:39:46 | | |
| | |
| we just talk about the work order for 24th wed | | |
| 2025-12-20 17:40:02 | | |
| | |
| 18384814 | | |
| 2025-12-20 17:40:03 | | |
| | |
| please put the counter offer in that | | |
| 2025-12-20 17:40:48 | | |
| | |
| please check i assigned you the 3rd one work order for 24th | | |
| 2025-12-20 19:25:11 | | |
| | |
| "18384644
18384646 these two is for 23rd tuesday" | | |
| 2025-12-20 19:26:01 | | |
| | |
| 18384814 this one is for 24th for wednesday | | |
| 2025-12-20 19:26:18 | | |
| | |
| please don't confused | | |
| 2025-12-20 19:26:27 | | |
| | |
| | I will be extra sure to keep them straight. |
| | 2025-12-20 19:29:17 |
| | |
| thank u | | |
| 2025-12-20 19:29:49 | | |
| | |
| | Would you be able to look at WO #18365463? |
| | 2025-12-20 19:31:06 |
| | |
| sorry i think this one is for different account | | |
| 2025-12-20 19:32:45 | | |
| | |
| | Understood. Not a problem. |
| | 2025-12-20 19:33:19 |
| | |
| Hii Joshua | | |
| 2025-12-23 07:30:37 | | |
| | |
| this is Faizan from ovation work place services | | |
| 2025-12-23 07:30:46 | | |
| | |
| today you have a work order 18384646 at 8 AM | | |
| 2025-12-23 07:31:00 | | |
| | |
| | Good morning. |
| | 2025-12-23 07:31:01 |
| | |
| | I'm on my way. |
| | 2025-12-23 07:31:20 |
| | |
| don't be late reached on time at site and don't forget to take a picture or kronos clock while check in check out and also site visit report | | |
| 2025-12-23 07:31:43 | | |
| | |
| | Understood. |
| | 2025-12-23 07:32:33 |
| | |
| Device id 009485IP :- 10.21.214.30Gateway :- 10.21.214.1 | | |
| 2025-12-23 07:32:47 | | |
| | |
| and please make handy the SOP of kronos clock we already attached in the work order | | |
| 2025-12-23 07:32:49 | | |
| | |
| and if you have any issue please join the meeting | | |
| 2025-12-23 07:33:04 | | |
| | |
| "https://teams.microsoft.com/l/meetup-join/19%3ameeting_MjM2Y2JlODItMWIyOC00YjE3LWJhZTItYzM0M2FkYmU2MGZi%40thread.v2/0?context=%7b%22Tid%22%3a%22a76d9a44-07f4-4a91-92a4-f60789e4f1ba%22%2c%22Oid%22%3a%22bb05841b-0f80-49a9-9fd4-793025eb9d06%22%7d
Join conversation" | | |
| 2025-12-23 07:33:15 | | |
| | |
| | I've completed the setup. But there's no response on the teams meeting. Is there a direct contact for the verification step? |
| | 2025-12-23 08:29:52 |
| | |
| Yes please do the all 7 steps that given in the SOP | | |
| 2025-12-23 08:30:30 | | |
| | |
| | I did. |
| | 2025-12-23 08:30:57 |
| | |
| in this time if you want you have to do your paper work | | |
| 2025-12-23 08:45:27 | | |
| | |
| untill i give you the confirmation for leave the site | | |
| 2025-12-23 08:45:55 | | |
| | |
| | I have already done it. Just waiting for release. |
| | 2025-12-23 08:45:56 |
| | |
| ok just wait then | | |
| 2025-12-23 08:46:16 | | |
| | |
| | Are we good? |
| | 2025-12-23 09:26:45 |
| | |
| yes all good but i still not get the confirmation | | |
| 2025-12-23 09:27:49 | | |
| | |
| please wait | | |
| 2025-12-23 09:27:55 | | |
| | |
| you have to done same as before visit | | |
| 2025-12-23 12:16:02 | | |
| | |
| and once your setup is done please let me know | | |
| 2025-12-23 12:16:16 | | |
| | |
| | Done. It's ready to test |
| | 2025-12-23 12:19:27 |
| | |
| have you done al setup | | |
| 2025-12-23 12:19:52 | | |
| | |
| | Yes |
| | 2025-12-23 12:20:02 |
| | |
| ok wait until i get confirmation form remote team | | |
| 2025-12-23 12:20:26 | | |
| | |
| | Is it possible to adjust the start time for a WO to 2 pm instead of 12 tomorrow? WO# 18384814 |
| | 2025-12-23 16:19:10 |
| | |
| possible if you will be not late after 2 PM | | |
| 2025-12-24 07:47:41 | | |
| | |
| | I will be there by 2 |
| | 2025-12-24 07:49:37 |
| | |
| ok then no issue | | |
| 2025-12-24 07:49:59 | | |
| | |
| i will change the time on work order please confirm once again | | |
| 2025-12-24 07:50:11 | | |
| | |
| can you please check again and confirm the work order | | |
| 2025-12-24 07:51:02 | | |
| | |
| | Done |
| | 2025-12-24 07:51:54 |
| | |
| thank u | | |
| 2025-12-24 08:07:39 | | |
| | |
| Have you reached on site | | |
| 2025-12-24 13:59:03 | | |
| | |
| | I have. |
| | 2025-12-24 13:59:24 |
| | |
| | The new time clock is installed and all the setting have been configured as specified. |
| | 2025-12-24 14:12:09 |
| | |
| ok can you join the meeting call and wait over there | | |
| 2025-12-24 14:12:55 | | |
| | |
| untill we get confirmation from the remote team | | |
| 2025-12-24 14:13:09 | | |
| | |
| | Same link as yesterday? |
| | 2025-12-24 14:13:21 |
| | |
| yes | | |
| 2025-12-24 14:13:36 | | |
| | |
| for this work order everything is done | | |
| 2025-12-24 14:13:55 | | |
| | |
| ? | | |
| 2025-12-24 14:13:57 | | |
| | |
| for this work order everything is done the installation and the setup steps | | |
| 2025-12-24 14:15:42 | | |
| | |
| ? | | |
| 2025-12-24 14:15:44 | | |
| | |
| | The new time clock is installed and all the setting have been configured as specified. |
| | 2025-12-24 14:16:08 |
| | |
| ok wait | | |
| 2025-12-24 14:16:23 | | |
| | |
| please upload the document on the work order then leave | | |
| 2025-12-24 15:12:48 | | |
| | |
| i got check out kronos photo please also upload site visit report' | | |
| 2025-12-24 15:16:42 | | |
| | |
| 18406964 | | |
| 2025-12-27 15:56:49 | | |
| | |
| +19192006028 |
| ok you're good to go, do what you gotta do | | |
| 2025-08-19 12:31:40 | | |
| | |
| just msg me if you lose connection or anything, i'll be working on other things here | | |
| 2025-08-19 12:32:24 | | |
| | |
| | You got it. |
| | 2025-08-19 12:33:20 |
| | |
| | I did a shrink and it's looking like it's gonna take a while. It should reduce the total size by a few dozen gigs, but it might take a few hours to finish. |
| | 2025-08-19 12:48:12 |
| | |
| on just the main db? | | |
| 2025-08-19 12:48:47 | | |
| | |
| nm looks like you got a few up | | |
| 2025-08-19 12:49:34 | | |
| | |
| ok i'll check in with it tonight | | |
| 2025-08-19 12:49:43 | | |
| | |
| | i did smallest ones first but they're just a few mb they went quick. The Doc and DocDataArchive are a bit bigger. |
| | 2025-08-19 12:50:21 |
| | |
| | I haven't done the DocImageArchive because it only shows around 400mb free space, so it's not worth much. |
| | 2025-08-19 12:51:39 |
| | |
| | The DocDataArchive just finished, its size is now just over 6gb. |
| | 2025-08-19 12:53:15 |
| | |
| | I need to go afk for about an hour, so I might get locked out. I'll ping you when I get back if so. |
| | 2025-08-19 13:38:06 |
| | |
| np I'm headed to lunch | | |
| 2025-08-19 13:39:53 | | |
| | |
| i'll have to disconnect you ü4p as I've got to close up here | | |
| 2025-08-19 15:44:37 | | |
| | |
| did you get enough info to ballpark some numbers for Craig? if not i can facilitate reconnecting tomorrow | | |
| 2025-08-19 15:45:10 | | |
| | |
| | I need to get a little information about what they will need to search and retrieve the records, if I need to create an interface for that. And there was another application that had additional data if I recall correctly. |
| | 2025-08-19 15:46:37 |
| | |
| | can you leave that shrink process running? I don't think it's safe to abort. |
| | 2025-08-19 15:47:46 |
| | |
| yeah i'll just lock the session | | |
| 2025-08-19 16:05:28 | | |
| | |
| thanks Josh! | | |
| 2025-08-19 16:05:43 | | |
| | |
| | No problem. |
| | 2025-08-19 16:06:04 |
| | |
| hey sorry for the delay, i'm logging into cent now and will get a rustdesk service running | | |
| 2025-09-16 11:44:23 | | |
| | |
| rustdesk ID: 8631152 | | |
| 2025-09-16 11:56:29 | | |
| | |
| pass: greyMOUSE25! (static) | | |
| 2025-09-16 11:56:45 | | |
| | |
| centricity client "CPS" is logged in already | | |
| 2025-09-16 11:57:16 | | |
| | |
| userID: slee / Buddy20 | | |
| 2025-09-16 11:57:25 | | |
| | |
| SQL: sa / Not4u2no (old dev pass) | | |
| 2025-09-16 11:57:53 | | |
| | |
| | Do you know where that database is house? |
| | 2025-09-16 11:58:00 |
| | |
| i was gonna look, but you got mouse | | |
| 2025-09-16 11:58:37 | | |
| | |
| | Sorry, go ahead. |
| | 2025-09-16 11:59:01 |
| | |
| so the main services are JBOSS and MIK | | |
| 2025-09-16 11:59:54 | | |
| | |
| | What are the chances we could start migrating that data today? |
| | 2025-09-16 11:59:55 |
| | |
| 0 | | |
| 2025-09-16 12:00:05 | | |
| | |
| | Ok, any timeline on that? |
| | 2025-09-16 12:00:24 |
| | |
| i need to know how much space you need so i can carve it out, had to work on other things yesterday | | |
| 2025-09-16 12:00:30 | | |
| | |
| i can start building the server tomorrow if i know specs | | |
| 2025-09-16 12:00:45 | | |
| | |
| hoping we got enough space | | |
| 2025-09-16 12:00:58 | | |
| | |
| | Ok, I'll figure that out and let you know. |
| | 2025-09-16 12:01:20 |
| | |
| ty, the web client opens an IE webpage too, i think it has some more info on it | | |
| 2025-09-16 12:01:52 | | |
| | |
| or pathing | | |
| 2025-09-16 12:01:54 | | |
| | |
| if you have to reboot let me know as there's a key that needs to be pressed on boot through the datto host | | |
| 2025-09-16 12:03:01 | | |
| | |
| | I should need to but I'll let you know if that changes. |
| | 2025-09-16 12:03:28 |
| | |
| | * shouldn't |
| | 2025-09-16 12:03:41 |
| | |
| if you need to borrow a staff member to show you how they use Doc or Cent we can facilitate that as well | | |
| 2025-09-16 12:05:14 | | |
| | |
| i know very little beyond virtualization and dependent services | | |
| 2025-09-16 12:06:06 | | |
| | |
| | Actually that would be really helpful. It might save me from having to build a complete clone of the application if I knew what they specifically needed to search for. |
| | 2025-09-16 12:06:33 |
| | |
| right | | |
| 2025-09-16 12:06:45 | | |
| | |
| let me find someone for ya.. | | |
| 2025-09-16 12:07:06 | | |
| | |
| does friday work for you? | | |
| 2025-09-16 12:10:50 | | |
| | |
| Sandra Lee is one of the primaries over here and knows both systems | | |
| 2025-09-16 12:11:09 | | |
| | |
| | Actually, today is the only day this week I have available. Can we set it up for next week sometime? |
| | 2025-09-16 12:11:34 |
| | |
| ok, i'll chk | | |
| 2025-09-16 12:12:02 | | |
| | |
| 2pm today? | | |
| 2025-09-16 12:14:01 | | |
| | |
| | Centricity seems to be very small compared to doc, so it should make the process substantially more complex. |
| | 2025-09-16 12:14:02 |
| | |
| | Sure, 2 works. |
| | 2025-09-16 12:14:25 |
| | |
| small is more complex? | | |
| 2025-09-16 12:14:52 | | |
| | |
| (919) 782-5911 x102 | | |
| 2025-09-16 12:15:40 | | |
| | |
| | No, I'm sorry. I keep texted should when I mean shouldn't. I'm sorry |
| | 2025-09-16 12:15:45 |
| | |
| i'll setup rustdesk on Sandra's PC too | | |
| 2025-09-16 12:16:05 | | |
| | |
| | it shouldn't make to process substantially more complex. |
| | 2025-09-16 12:16:16 |
| | |
| noice | | |
| 2025-09-16 12:16:27 | | |
| | |
| | Can I just call her directly at 2 then? |
| | 2025-09-16 12:17:08 |
| | |
| yep, i'll have it setup for her | | |
| 2025-09-16 12:17:44 | | |
| | |
| | Wonderful! Thanks for your help. |
| | 2025-09-16 12:18:08 |
| | |
| of course! let me know if you need anything else | | |
| 2025-09-16 12:27:10 | | |
| | |
| | Ok, so looks like the total storage required for both databases is about 720 Gb. An even TB should cover it if you can swing it. |
| | 2025-09-16 12:28:08 |
| | |
| | I'm done here until I meet with Sandra. |
| | 2025-09-16 12:28:58 |
| | |
| awesome, i've got time carved out tomorrow for server build | | |
| 2025-09-16 12:31:12 | | |
| | |
| | Excellent. |
| | 2025-09-16 12:31:43 |
| | |
| would 2TB help to do db copy or other sql process? | | |
| 2025-09-16 12:35:16 | | |
| | |
| | Becuase it's converting from MsSql to MySQL I'm planning to do a row by row translation. So there shouldn't be an excessive need for extra space during the process. |
| | 2025-09-16 12:37:47 |
| | |
| rgr | | |
| 2025-09-16 12:38:31 | | |
| | |
| | Something's come up and I need to run out for a bit. How flexible is Sandra's schedule? |
| | 2025-09-16 13:05:50 |
| | |
| Not sure I'll find out | | |
| 2025-09-16 13:07:13 | | |
| | |
| She she said she's here all day what time would work best for you? they usually are out at 4:00 | | |
| 2025-09-16 13:20:10 | | |
| | |
| | I'll probably be back to my desk before 3. Can I just call her when I do? |
| | 2025-09-16 13:21:34 |
| | |
| yep! | | |
| 2025-09-16 13:23:03 | | |
| | |
| | good deal! |
| | 2025-09-16 13:23:21 |
| | |
| "rust ID: 125922157
pass: greyMOUSE25!" | | |
| 2025-09-16 13:48:34 | | |
| | |
| for Sandra, call her first of course | | |
| 2025-09-16 13:48:41 | | |
| | |
| | Hey bud, what is the login for the SQL on the DOCSERVER? I got Centricity migrated but it failed to connect to the other sql instance. |
| | 2025-10-17 07:35:18 |
| | |
| windows auth not working? | | |
| 2025-10-17 10:02:36 | | |
| | |
| | Not for my account. |
| | 2025-10-17 10:03:04 |
| | |
| | but the python script needs a sql authentication. |
| | 2025-10-17 10:03:28 |
| | |
| not sure i have sa | | |
| 2025-10-17 10:03:55 | | |
| | |
| i never messed w/ the sql aside from limiting available ram (bug it had/has) | | |
| 2025-10-17 10:04:24 | | |
| | |
| my notes say login as administrator | | |
| 2025-10-17 10:04:37 | | |
| | |
| try this this: conceptionsadministrator / V8qr4g2X23 | | |
| 2025-10-17 10:04:46 | | |
| | |
| that should give you access and allow you to make a new sql admin acct | | |
| 2025-10-17 10:05:17 | | |
| | |
| | Ok, thanks. |
| | 2025-10-17 10:06:55 |
| | |
| 👍️ | | |
| 2025-10-17 10:47:45 | | |
| | |
| | Did you have any idea how to address that? |
| | 2025-10-20 13:24:33 |
| | |
| hey, just checking old sms'es , this get resolved? | | |
| 2025-11-03 08:48:21 | | |
| | |
| | Yeah, thanks. |
| | 2025-11-03 09:19:56 |
| | |
| 👍️ | | |
| 2025-11-03 09:21:12 | | |
| | |